Clients take a long time to load

[RedBaron164 18]

I've been seeing issues with the Web client, Windows 10 Emby client, and the Android client take excessively long times to load. I've let the apps sit and load for over a minute with nothing showing up. I've attached the most recent server log. I'm seeing lines in the log that say "HTTP Response 200 to 10.10.0.1 Time: 1000ms (slow)" I'm not sure why it would trying to hit the network gateway nor do I know why the response would be so slow. Also, the last time this issue occurred the server had 0% CPU load and the Emby server service was only using 340mb of ram. I'm hoping someone can point me in the right direction as to why this is happening and what I can do to fix it.

server-63622092758.txt

[Luke 42083]

Hi, try removing the cover art plugin and seeing if it performs better. Thanks !

[RedBaron164 18]

Ok, I uninstalled the Cover Art Plugin, I'll see how it runs tonight and report back.

[Luke 42083]

Thanks for the update.

[dredd1963 17]

Ive had this issue to with blue neon night (nowtv box), it has been taking a minute plus to populate the screen, with the everything loading in no particular order.

[Luke 42083]

Ive had this issue to with blue neon night (nowtv box), it has been taking a minute plus to populate the screen, with the everything loading in no particular order.

 

Hi there @@dredd1963, we're very sorry to hear about your loading issue. in order for us to best help you, please provide the information requested in how to report a problem. thanks !

[RedBaron164 18]

So after removing the Cover Art Plugin yesterday all my clients appear to be running much better now. The web client has been more responsive and everything appears to load quicker. I also haven't received any timeout errors on my FireTV clients since removing it either. I'm hoping that the Cover Art Plugin was causing those as well.

[Luke 42083]

Thanks for reporting back.