Orsay How to enable subtitles?

[wyerd 11]

I'm running v2.2.1 on my F-series TV and I'm wondering where the option is to enable subtitles, specificity forced. Captain America Civil War has subtitles at the start of the movie for the Russian language scene.

Edited March 11, 2017 by wyerd

[cmcg 876]

During playback, click the down arrow to access the extended on screen controls. If the subtitles are available you can switch them on/off in there.

 

[FrostByte 5392]

Under Server settings in the app you can also set it to always play forced subtitles if you wish

[CBers 7450]

Under Server settings in the app you can also set it to always play forced subtitles if you wish

 

I've never got FORCED subs to work

[FrostByte 5392]

Really?  Hmm...always works for me.  All that setting does is mirror the servers own setting.  All my subtitles are external srt files with the forced flag

Edited January 30, 2017 by FrostByte

[CBers 7450]

All my subtitles are external srt files with the forced flag

 

Ah, Forced Flag ??

 

How/where do you set that ??

[FrostByte 5392]

If internal use MKVToolnix, if external rename the srt file with forced only subs to moviename.eng.forced.srt

[wyerd 11]

During playback, click the down arrow to access the extended on screen controls. If the subtitles are available you can switch them on/off in there.

 

 

I don't see this on my display. I get Chapters, Audio & Position.

 

This is the log:-

 

 

I do get the forced subtitles on using the iOS app.

 

Edited March 7, 2017 by wyerd

[wyerd 11]

I've installed 2.2.2 and subtitles are not being displayed. Are there any logs or anything else that can help in identifying the cause of the problem?

[CBers 7450]

I've installed 2.2.2 and subtitles are not being displayed. Are there any logs or anything else that can help in identifying the cause of the problem?

Have you enabled them in the server? Can you turn them on/off in the options menu in the app? Does the item have subtitles?

[FrostByte 5392]

There is a log, but it's only accessable from the app on your tv.  Go into the settings and then scroll over to the far right you should see the word "Logs".  You should be able to follow every movie played as it goes through a series of checks for, video, audio, subtitles, etc compatibility.

 

While in Settings you should see the same Server settings for subtitles mirrored from the server.  Make sure they are set correctly

[wyerd 11]

Have you enabled them in the server? Can you turn them on/off in the options menu in the app? Does the item have subtitles?

 

Yes. No as I only see Chapters, Audio & Position displayed. Yes.

Edited March 11, 2017 by wyerd

[wyerd 11]

There is a log, but it's only accessable from the app on your tv.  Go into the settings and then scroll over to the far right you should see the word "Logs".  You should be able to follow every movie played as it goes through a series of checks for, video, audio, subtitles, etc compatibility.

 

While in Settings you should see the same Server settings for subtitles mirrored from the server.  Make sure they are set correctly

 

This is what I had already posted earlier then https://emby.media/community/index.php?/topic/44307-how-to-enable-subtitles/?p=428539

[FrostByte 5392]

This is what I had already posted earlier then https://emby.media/community/index.php?/topic/44307-how-to-enable-subtitles/?p=428539

 

Okay, my fault.  That is the only log other than the normal server logs then.  Do you see the [CC] symbol in the movie details in the app?  If you see the CC symbol then the app knows there are subs.  Also what are the format of your subs?  This app only works with srt/UTF-8 formats.  It will not transcode subs like other apps and instead it sends 2 streams (one for the video and one in a box at the bottom of the screen for the text).

 

If you're still having an issue can you post your srt file?  I can see if it works here.

Edited March 12, 2017 by FrostByte

[wyerd 11]

This app only works with srt/UTF-8 formats.  It will not transcode subs like other apps and instead it sends 2 streams (one for the video and one in a box at the bottom of the screen for the text).

Ah, that explains it then as they are PGS subtitles! If the transcoding is part of the server, why can't it be displayed using the Samsung app if the iOS app can?

[FrostByte 5392]

It used to transcode all Emby supported subs like other apps.  However, the original developer figured out a way so that the app could send 2 streams at once so that no transcoding is necessary.  So what you have is a video stream with a text box overlaying it at the bottom and no transcoding necessary.  The only catch to that is that the box at the bottom will only accept text as input (can't stream graphical images in that box). 

 

I suppose in a perfect world it should have done a little work and if no text subs were available then it look for other formats and transcode those.

[cmcg 876]

Perhaps try the "transcoding hack". In the client Settings / TV Settings, set Max Bitrate to a very low value. This will force transcoding.

[CBers 7450]

Or extract/remove the PGS subtitles and store as external SRT files?

[Luke 42077]

Or extract/remove the PGS subtitles and store as external SRT files?

 

Not possible because PGS subtitles are graphical images, whereas SRT is plain text. So what you would want to do is leave the PGS in place and use our Open Subtitle downloading feature to supplement that with plain text subtitles.

[CBers 7450]

Not possible because PGS subtitles are graphical images, whereas SRT is plain text.

I'm sure you can extract PGS subtitles using something like Subtitle Edit.

[FrostByte 5392]

I'm sure you can extract PGS subtitles using something like Subtitle Edit.

 

That's the program I use whenever I have a mkv files that have internal sup's.  It uses an OCR to convert to text.  Then I keep both in the folder

[wyerd 11]

I'm sure you can extract PGS subtitles using something like Subtitle Edit.

Yes, I've used Subtitle Edit in the past but I like Luke's idea. I'll give that a try. Thanks for all the suggestions.