Mediabrowser server stops running once a day or more.

[sprtfan 3]

I'm running Server Version 3.0.5135.31685

 

When I open Mediabrowser classic, I get a message saying that the server can not be found.  When I remote desktop into my Windows 2012 R2 server, Mediabrowser server is not open and I have to restart it.  I did have an out of memory error once when going to restart Mediabrowser server, but that only happened once and I have not seen it again since.

I think I posted the last log before Mediabrowser server crashed and had to be restarted.  Thanks for any help.

unhandled_9ba692a3-7a81-44a8-b2f3-6816cb05867b.txt

Edited February 2, 2014 by sprtfan

[ebr 16169]

No crash in that log.  Is there an exception log anywhere in the log folder?

[sprtfan 3]

All of the logs in the folder are listed as server or as unhandled.  I'm getting them from here C:\Users\Administrator\AppData\Roaming\MediaBrowser-Server\logs  Is this the right place?  Thanks

[sprtfan 3]

I uploaded a different log.  Maybe it will have more info.  Thanks

[ebr 16169]

The unhandled log is what we need.

[sprtfan 3]

Sorry for the mix up, I have attached one of the unhandled logs to the first post now.  Thanks

[ebr 16169]

Yeah, it is an OOM and it looks like it happened right at startup but not sure.

 

If you have the log window turned on, try turning that off.

[sprtfan 3]

I unchecked the Enable debug logging from the advanced section.  I was having a problem before turning that on as well but it did seem to get worse maybe after having it on.  I'll give it a try for a few days and see if it works now.  Thanks

[ebr 16169]

No, not that option.  You definitely want to keep debug logging on.  There is an advanced option to have a real-time log window up on the server.  If you don't know what I'm talking about, then you don't have it turned on.

 

I'm also wondering if maybe this issue is caused by or at least related to the 3rd-party notification gadget we are using on the dashboard...

[ebr 16169]

@@Luke - would it be worth having an advanced option to disable the little tray notification windows on new content?  Even if it isn't the tray window itself, this would take CA out of the library scan process so it wouldn't be a factor either.

[sprtfan 3]

I tuned the debug logging back on.  I'm pretty new to MB3 so I'm not sure where everything is yet. 

 

When I remote into my server, I discover that Mediabrowser server is not running so assumed it was the problem.  Do you need any other logs from Windows or mediabrowser classic?  Once I start mediabrowser server back up, everything works fine for most of the day.  By the next morning though I'd normally have to go through the process again.  Thanks

[Luke 42077]

Well the current notifications are browser-based. The wpf window notifications from the system tray were removed several months back. This looks like a startup error.

[sprtfan 3]

Any suggestions on what to do?  It was working last night when I went to bed but my wife called me this afternoon saying it is not working again.  I'll post the new error log when I get home.  She is pushing me to uninstall and go back to the old mediabrowser interface.  I'm hoping it doesn't come to that.  Any help would be greatly appreciated.  Thanks

[ebr 16169]

Do you have CoverArt installed?

 

Can you find and post a single server log from when it crashes?  It would be dated right around the time of the unhandled log.

[sprtfan 3]

I do not have CoverArt installed.  I'll post the single server log when I get home.  Should it be in the same folder as the unhandled log?

[ebr 16169]

It really looks like you are trying to run the server when it is already running.  Are you sure you aren't running it as a service and then also having it start up automatically on log-in?

 

Or, did you possibly install the server twice under two different users?

[sprtfan 3]

Do you have CoverArt installed?

 

Can you find and post a single server log from when it crashes?  It would be dated right around the time of the unhandled log.

 

I attached a server log from about the same time as when a unhandled log was created to this post.  I also have several server logs that are 1kb in size end with "Shutting down because another instance of Media Browser Server is already running"  not sure if the is normal or not so wanted to mention it.  

I also noticed that the last server log before it stopped working was on 02/04/2014.  Towards the end of that file was a "System.OutOfMemoryException".  There was not a unhandled log made at that time.  The last unhandled log was on 02/02/2014.  Thanks

server-63526895999.log

[sprtfan 3]

I had it set to automatically start on log in.  I went into Services and media browser was listed but the start up type was set to manual.  I'm pretty sure I only installed it under one user.  I only have one other adim account and tonight was the first time I had ever logged into it.

[sprtfan 3]

Would it be worth setting the service type to Automatic and unchecking Run Server at start up option?

[ebr 16169]

Only if you want to run it as a service.  There are some drawbacks to that as you have to make sure the permissions are set properly and the service can't auto-update.

 

Instead, try disabling the service.  Also, look in all of your user accounts on the machine for a %appdata%\Mediabrowser-server directory.

 

Based on your log, it really looks like you are starting it twice.

 

@@Luke - how do you feel about using a global mutex to keep that from ever happening?  This is what we did with the MB2 service and it worked well.  I would assume it would be supported under Mono too.

[ebr 16169]

Okay.  Do you agree that is what it looks like is happening here?  He's got app startup logging at the end of a long log of an already running server.  

[sprtfan 3]

Only if you want to run it as a service.  There are some drawbacks to that as you have to make sure the permissions are set properly and the service can't auto-update.

 

Instead, try disabling the service.  Also, look in all of your user accounts on the machine for a %appdata%\Mediabrowser-server directory.

 

Based on your log, it really looks like you are starting it twice.

 

@@Luke - how do you feel about using a global mutex to keep that from ever happening?  This is what we did with the MB2 service and it worked well.  I would assume it would be supported under Mono too.

 

 

I'll change the service from Manual to Disable and check the other users for %appdata%\Mediabrowser-server directory.  Thanks

Edited February 5, 2014 by sprtfan

[Luke 42077]

there was a reason why i took it out. i'll have to figure out what that was. either way we need to improve the double instance protection. i'll see if abeloin can look at it.

[sprtfan 3]

I checked all of the user accounts and only one had a listing in the appdata for mediabrowser.  I also changed the Service from Manual to Disable.  When checking out the different Users, I noticed an admin account named MediaAdmin$.  Not sure if that has anything to do with Mediabrowser or not or why it is there.  Thanks

[ebr 16169]

We don't create machine accounts that I'm aware of.

 

Have you had the problem since disabling the service?