MP4/H.264 Files not playing

[morpheus1 2]

Hello,

 

I'm new to emby, but not to linux. thanks for reading.

 

I have the server set up on a fresh install of Debian Jessie.

 

It's on an HP N40L.

 

The problem is that it does not play my video files ripped by Handbrake.

 

I'm trying to play them using a Western Digital Plus as the client.

 

I don't think it's the client, as these same files played with that client on another server.

 

Please let me know what further information you may need to help me. Or, what you'd suggest I look at.

 

I have not made any modification to ebmy, other than supply it its folder for movies. Some movies do play, but films ripped with Handbrake today, just to test do not work at all. Client says video file not supported, but that's it's normal standard error message.

 

I know emby transcode, how, for example, can I check that it's actually doing it transcoding. Or, where can I find the transcoding errors.

 

Thanks a lot.

[Luke 42077]

Hi there, @@morpheus1, we're very sorry to hear about this. In order for us to best help you, please provide the information requested in how to report a media playback issue. thanks !

[morpheus1 2]

Hi there, @@morpheus1, we're very sorry to hear about this. In order for us to best help you, please provide the information requested in how to report a media playback issue. thanks !

Hello @@Luke, thanks for your response. Apologies for not following the rule.

 

I have the complete server log, printed as .pdf with some 4000+ pages. You probably don't want that. But I am reading it and noticed that emby a few things I'd like to comment on.

2017-01-21 00:00:01.1286 Info TaskManager: Daily trigger for Start new log file set to
fire at 2017-01-22 12:00:00 AM, which is 1439.98119108333 minutes from now.
2017-01-21 00:01:51.9452 Info HttpClient: HttpClientManager POST: http://192.168.1.1:1780
2017-01-21 00:01:51.9464 Info HttpClient: HttpClientManager POST: http://192.168.1.1:1780
2017-01-21 00:01:51.9468 Info HttpClient: HttpClientManager POST: http://192.168.1.1:1780
2017-01-21 00:01:51.9468 Info HttpClient: HttpClientManager POST: http://192.168.1.1:1780
2017-01-21 00:01:51.9561 Error HttpClient: Error getting response from
http://192.168.1.1:1780
*** Error Report ***
Version: 3.1.2.0
Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata
/var/lib/emby-server -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe -restartpath
/usr/lib/emby-server/restart.sh
Operating system: Unix 3.16.0.4
64-Bit OS: True
64-Bit Process: True
Mono: 4.6.2 (Stable 4.6.2.7/08fd525 Mon Nov 28 20:21:32 UTC 2016)
Processor count: 2
Program data path: /var/lib/emby-server
Application directory: /usr/lib/emby-server/bin
System.AggregateException: One or more errors occurred. --->
System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult)
[0x00064] in <bd46d4d4f7964dfa9beea098499ab597>:0
at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic
(System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T]
endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean

requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in
<8f2c484307284b51944a1a13a14c0266>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess
(System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0
at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
(System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd
(System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0
at
System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].G
etResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0
at Emby.Common.Implementations.HttpClientManager.HttpClientManager+
<SendAsyncInternal>d__20.MoveNext () [0x003ff] in <bef7798f4baf4a2cbd193bda78100cb9>:0
---> (Inner Exception #0) System.Net.WebException: The remote server returned an
error: (404) Not Found"

Why is it trying to open that port (1170) on my router? That error repeats itself for several pages.

 

Here is another similar error that goes on for pages. I know this can't be true because at the same time, I was able to watch videos recorded on my camera.

2017-01-21 07:15:59.2994 Error Dlna: Error updating device info for WDTVLIVEPLUS -
currently in use
*** Error Report ***
Version: 3.1.2.0
Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata
/var/lib/emby-server -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe -restartpath
/usr/lib/emby-server/restart.sh
Operating system: Unix 3.16.0.4
64-Bit OS: True
64-Bit Process: True
Mono: 4.6.2 (Stable 4.6.2.7/08fd525 Mon Nov 28 20:21:32 UTC 2016)
Processor count: 2
Program data path: /var/lib/emby-server
Application directory: /usr/lib/emby-server/bin
System.Net.WebException: Error: ConnectFailure (No route to host) --->
System.Net.Sockets.SocketException: No route to host
at System.Net.Sockets.Socket.Connect (System.Net.EndPoint remoteEP) [0x000d1]
in <bd46d4d4f7964dfa9beea098499ab597>:0
at System.Net.WebConnection.Connect (System.Net.HttpWebRequest request)
[0x0019b] in <bd46d4d4f7964dfa9beea098499ab597>:0
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream (System.IAsyncResult
asyncResult) [0x00043] in <bd46d4d4f7964dfa9beea098499ab597>:0
at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic
(System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T]
endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean
requiresSynchronization) [0x00014] in <8f2c484307284b51944a1a13a14c0266>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in
<8f2c484307284b51944a1a13a14c0266>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess
(System.Threading.Tasks.Task task) [0x0004e] in <8f2c484307284b51944a1a13a14c0266>:0
at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification
(System.Threading.Tasks.Task task) [0x0002e] in <8f2c484307284b51944a1a13a14c0266>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd
(System.Threading.Tasks.Task task) [0x0000b] in <8f2c484307284b51944a1a13a14c0266>:0
at
System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].G
etResult () [0x00000] in <8f2c484307284b51944a1a13a14c0266>:0
at Emby.Common.Implementations.HttpClientManager.HttpClientManager+
<SendAsyncInternal>d__20.MoveNext () [0x001df] in <bef7798f4baf4a2cbd193bda78100cb9>:0
--- End of stack trace from previous location where exception was thrown ---

I have simply now attached a log from a movie that I tried to play but did not play. And also a screen shot off the transcoding page from the server.

 

If you wish more information, please let me know.

 

Everyone I know rave about emby; sad it's not working for me. I'd love to continue the raving about it being open source and great!

 

Many thanks in advance.

graceland.pdf

[Luke 42077]

That is the automatic port mapper.

 

Ok so you're using DLNA? This isn't so much a defect in Emby as it is the fact that we just haven't personally tested the Western Digital Plus. We may very well need to adjust the format that we're sending to the device but we just don't know until we've tested it. You attached the transcoding log, can you also attach the original Emby Server log? thanks !

[morpheus1 2]

That is the automatic port mapper.

 

Ok so you're using DLNA? This isn't so much a defect in Emby as it is the fact that we just haven't personally tested the Western Digital Plus. We may very well need to adjust the format that we're sending to the device but we just don't know until we've tested it. You attached the transcoding log, can you also attach the original Emby Server log? thanks !

 

@@Luke. thank you. I think this is the server log you want. I must say these same files played well before on a different DLNA server on the WD Plus. Look to this project Alt-F, (https://sourceforge.net/projects/alt-f/) which is installed on a 64MB Dlink DNS 323 NAS. I had no such problems. I only moved away because that box is vastly under powered. Thanks for your help, however.

server log.pdf

[morpheus1 2]

That is the automatic port mapper.

 

Ok so you're using DLNA? This isn't so much a defect in Emby as it is the fact that we just haven't personally tested the Western Digital Plus. We may very well need to adjust the format that we're sending to the device but we just don't know until we've tested it. You attached the transcoding log, can you also attach the original Emby Server log? thanks !

@@Luke, can I just ask why emby would need to do anything with the format being sent? These are mp4 files that the device plays. And so transcoding isn't necessary at all. This from the manufacturer:

http://support.wdc.com/knowledgebase/answer.aspx?ID=2698

[Luke 42077]

We did not have m4v in the direct play list in our wdtv profile so i will add that, thanks.

[morpheus1 2]

We did not have m4v in the direct play list in our wdtv profile so i will add that, thanks.

@@Luke, thanks. Pleased I could help. Where do I go from here?

[Luke 42077]

The file should direct play with the next release of emby server, thanks !

[morpheus1 2]

The file should direct play with the next release of emby server, thanks !

@@Luke. Many thanks. I will look out for the next release, no word yet on when that will be.

[Happy2Play 9780]

Not sure of the update flow of this OS but it is in 3.1.5.

 

You can see the profile at Dashboard-DLNA-Profiles-Select WDTV Live-Direct Play