Internal srt unable to load (browser/Firetv)

[Ponyo 22]

Hi,

 

For a whole now I've been unable to load internal srt files on the firetv stick and the browser. The android app is working well.

I've attached the server log. Internal srt subs don't load regardless of whether the file is direct playing or transcoding.

 

Media Info

VideoCodecH264
AVCYes
ProfileHigh
Level41
Resolution1920x1080
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate14287 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames4
NAL4

AudioLanguageeng
CodecEAC3
Layout5.1
Channels6 ch
Bitrate640 kbps
Sample rate48000 Hz
DefaultYes
TitleEng Dolby Digital+ 5.1 Default

SubtitleLanguageeng
CodecSRT
DefaultNo
ForcedNo
ExternalNo
TitleEnglish

SubtitleLanguageeng
CodecSRT
DefaultNo
ForcedNo
ExternalNo
TitleEnglish (SDH)

Containermkv

Path

test.txt

[ebr 16190]

Can you please explain exactly what "don't load" means?  Is there an error message?

[Ponyo 22]

On the browser no error just no subs. On the firetv it first shows loading subtitles for a bit and then in a grey pop-up window at the bottom of the screen it says unable to load subtitles.

[Luke 42085]

Was there  more to this log?

[Ponyo 22]

No.

 

This is the transcode log for a different file with the same issue. Internal SRT as well.

 

http://xxxxxx:8096/emby/videos/2a976a70a87392fd54f0c0fea1a6b200/stream.ts?DeviceId=cb73f7917ca910dc&MediaSourceId=2a976a70a87392fd54f0c0fea1a6b200&VideoCodec=h264&AudioCodec=aac,mp3&AudioStreamIndex=1&VideoBitrate=9872000&AudioBitrate=128000&MaxAudioChannels=2&MaxFramerate=60&StartTimeTicks=14943950000&Level=41&Profile=high&PlaySessionId=d2ad7aab84d64c60862744a0d2e8c08e&api_key=1c56a880ec9849168e250fb396f098f7&CopyTimestamps=false&TranscodingMaxAudioChannels=2&EnableSubtitlesInManifest=false&Tag=31de2dcdce7e24b4098162d46136995f&RequireAvc=false

 

{"Protocol":"File","Id":"2a976a70a87392fd54f0c0fea1a6b200","Path":"\\\\NAS\\Series\test.mkv","Type":"Default","Container":"mkv","Name":"1080P/H264/EAC3","ETag":"31de2dcdce7e24b4098162d46136995f","RunTimeTicks":32881600512,"ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1001/48000","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":14098268,"BitDepth":8,"RefFrames":4,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":23.97602,"RealFrameRate":23.97602,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":false},{"Codec":"eac3","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","DisplayTitle":"Eng Dolby Digital+ 5.1 Default","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":640000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0,"IsAnamorphic":false},{"Codec":"srt","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/1000","Title":"English","DisplayTitle":"English","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0,"IsAnamorphic":false},{"Codec":"srt","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/1000","Title":"English (SDH)","DisplayTitle":"English (SDH)","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0,"IsAnamorphic":false}],"PlayableStreamFileNames":[],"Formats":[],"Bitrate":14738268,"RequiredHttpHeaders":{}}

 

C:\Users\htpc\AppData\Roaming\Emby-Server\ffmpeg\20160410\ffmpeg.exe -ss 00:24:54.395 -fflags +genpts -i file:"\\NAS\Series\test.mkv" -map 0:0 -map 0:1 -map -0:s -codec:v:0 libx264 -force_key_frames "expr:gte(t,n_forced*5)" -pix_fmt yuv420p -preset superfast -crf 23 -tune zerolatency -maxrate 9872000 -bufsize 19744000 -vsync -1 -profile:v high -level 4.1 -map_metadata -1 -map_chapters -1 -threads 0 -codec:a:0 aac -strict experimental -ac 2 -ab 128000 -af "aresample=async=1" -y "C:\Users\htpc\AppData\Roaming\Emby-Server\transcoding-temp\c086cb60892d2faf73c4dccf1201309c.ts"

 

 

ffmpeg version N-79277-g0c90b2e Copyright © 2000-2016 the FFmpeg developers

built with gcc 5.3.0 (GCC)

configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmfx --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-libzimg --enable-lzma --enable-decklink --enable-zlib

libavutil 55. 20.100 / 55. 20.100

libavcodec 57. 34.100 / 57. 34.100

libavformat 57. 32.100 / 57. 32.100

libavdevice 57. 0.101 / 57. 0.101

libavfilter 6. 41.100 / 6. 41.100

libswscale 4. 1.100 / 4. 1.100

libswresample 2. 0.101 / 2. 0.101

libpostproc 54. 0.100 / 54. 0.100

Input #0, matroska,webm, from 'file:\\NAS\Series\test.mkv':

Metadata:

encoder : libebml v1.3.4 + libmatroska v1.4.5

creation_time : 2016-12-22 00:02:09

Duration: 00:54:48.16, start: 0.000000, bitrate: 14098 kb/s

Stream #0:0(eng): Video: h264 (High), yuv420p, 1920x1080 [sAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)

Stream #0:1(eng): Audio: eac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)

Stream #0:2(eng): Subtitle: subrip

Metadata:

title : English

Stream #0:3(eng): Subtitle: subrip

Metadata:

title : English (SDH)

[libx264 @ 00000000028eb920] using SAR=1/1

[libx264 @ 00000000028eb920] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 AVX2 LZCNT BMI2

[libx264 @ 00000000028eb920] profile High, level 4.1

Output #0, mpegts, to 'C:\Users\htpc\AppData\Roaming\Emby-Server\transcoding-temp\c086cb60892d2faf73c4dccf1201309c.ts':

Metadata:

encoder : Lavf57.32.100

Stream #0:0: Video: h264 (libx264), yuv420p, 1920x1080 [sAR 1:1 DAR 16:9], q=-1--1, max. 9872 kb/s, 23.98 fps, 90k tbn, 23.98 tbc (default)

Metadata:

encoder : Lavc57.34.100 libx264

Side data:

cpb: bitrate max/min/avg: 9872000/0/0 buffer size: 19744000 vbv_delay: -1

Stream #0:1: Audio: aac (LC), 48000 Hz, stereo, fltp, 128 kb/s (default)

Metadata:

encoder : Lavc57.34.100 aac

Stream mapping:

Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264))

Stream #0:1 -> #0:1 (eac3 (native) -> aac (native))

Press [q] to stop, [?] for help

frame= 0 fps=0.0 q=0.0 size= 0kB time=00:00:00.00 bitrate=N/A speed= 0x

frame= 7 fps=6.9 q=23.0 size= 292kB time=00:00:00.42 bitrate=5604.7kbits/s speed=0.42x

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frame= 1431 fps= 40 q=22.0 size= 42153kB time=00:01:00.13 bitrate=5742.0kbits/s speed=1.68x

frame= 1454 fps= 40 q=21.0 size= 42876kB time=00:01:00.97 bitrate=5760.8kbits/s speed=1.68x

frame= 1475 fps= 40 q=22.0 size= 43537kB time=00:01:01.71 bitrate=5778.8kbits/s speed=1.68x

frame= 1498 fps= 40 q=22.0 size= 44062kB time=00:01:02.69 bitrate=5757.0kbits/s speed=1.68x

frame= 1521 fps= 40 q=22.0 size= 44613kB time=00:01:03.72 bitrate=5735.3kbits/s speed=1.68x

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frame= 1565 fps= 40 q=24.0 size= 45772kB time=00:01:05.64 bitrate=5712.2kbits/s speed=1.69x

frame= 1585 fps= 40 q=22.0 size= 46302kB time=00:01:06.34 bitrate=5717.0kbits/s speed=1.68x

frame= 1606 fps= 40 q=22.0 size= 46844kB time=00:01:07.22 bitrate=5708.7kbits/s speed=1.68x

frame= 1627 fps= 40 q=22.0 size= 47439kB time=00:01:08.18 bitrate=5699.8kbits/s speed=1.69x

frame= 1648 fps= 40 q=22.0 size= 47997kB time=00:01:09.20 bitrate=5681.5kbits/s speed=1.69x

frame= 1670 fps= 40 q=22.0 size= 48624kB time=00:01:10.03 bitrate=5687.4kbits/s speed=1.69x

frame= 1691 fps= 40 q=22.0 size= 49247kB time=00:01:10.93 bitrate=5687.5kbits/s speed=1.69x

frame= 1703 fps= 40 q=22.0 Lsize= 49564kB time=00:01:11.36 bitrate=5689.9kbits/s speed=1.69x

video:44584kB audio:1119kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 8.447665%

[libx264 @ 00000000028eb920] frame I:26 Avg QP:15.27 size:176812

[libx264 @ 00000000028eb920] frame P:1677 Avg QP:17.76 size: 24483

[libx264 @ 00000000028eb920] mb I I16..4: 21.2% 48.7% 30.1%

[libx264 @ 00000000028eb920] mb P I16..4: 9.4% 4.4% 0.0% P16..4: 49.0% 0.0% 0.0% 0.0% 0.0% skip:37.1%

[libx264 @ 00000000028eb920] 8x8 transform intra:33.4% inter:48.2%

[libx264 @ 00000000028eb920] coded y,uvDC,uvAC intra: 61.2% 38.0% 11.3% inter: 15.0% 14.4% 0.7%

[libx264 @ 00000000028eb920] i16 v,h,dc,p: 45% 14% 34% 7%

[libx264 @ 00000000028eb920] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 15% 10% 45% 6% 5% 5% 4% 5% 5%

[libx264 @ 00000000028eb920] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 20% 15% 13% 10% 8% 8% 8% 8% 10%

[libx264 @ 00000000028eb920] i8c dc,h,v,p: 58% 15% 21% 6%

[libx264 @ 00000000028eb920] Weighted P-Frames: Y:0.0% UV:0.0%

[libx264 @ 00000000028eb920] kb/s:5142.02

[aac @ 0000000002b00a60] Qavg: 697.650

[Luke 42085]

can you attach the complete emby server log? thanks !

[Happy2Play 9783]

What are your subtitle settings?  User icon-Playback

[Ponyo 22]

@@Luke I'll post them tomorrow.

@@Happy2Play I don't think that is accessible from the firetv app. Don't remember what I have set on my browser. I can't check right now.

[Ponyo 22]

Attached the three logs generated when playing a file with internal srt files. This is on my Firetv stick.

 

Media info

Video

CodecH264
AVCYes
ProfileHigh
Level41
Resolution1920x1080
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate15911 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames4
NAL4

AudioLanguageeng
CodecEAC3
Layout5.1
Channels6 ch
Bitrate640 kbps
Sample rate48000 Hz
DefaultYes
TitleEng Dolby Digital+ 5.1 Default

SubtitleLanguageeng
CodecSRT
DefaultNo
ForcedNo
ExternalNo
TitleEnglish

SubtitleLanguageeng
CodecSRT
DefaultNo
ForcedNo
ExternalNo
TitleEnglish (SDH)

Containermkv

remux1.txt

remux2.txt

server.txt

[ebr 16190]

I think the subtitle extraction is just taking too long.  However, even if this is the case, it should work the second time you play it (as we cache the extracted subs).

2017-01-22 22:05:18.1559 Info SubtitleEncoder: C:\Users\htpc\AppData\Roaming\Emby-Server\ffmpeg\20160410\ffmpeg.exe -i file:"\\NAS\Series\test\test.mkv" -map 0:2 -an -vn -c:s copy "C:\Users\htpc\AppData\Roaming\Emby-Server\data\subtitles\7\7086e4d0-2873-c3f3-b4c4-2f63ac73bc90.srt"
...
2017-01-22 22:06:16.6435 Info SubtitleEncoder: ffmpeg subtitle extraction completed for file:"\\NAS\Series\test\test.mkv" to C:\Users\htpc\AppData\Roaming\Emby-Server\data\subtitles\7\7086e4d0-2873-c3f3-b4c4-2f63ac73bc90.srt

[Ponyo 22]

Okay I did some more testing.

 

Firetv stick

LAN: Starting media, selecting subtitles, waiting for the failed to load subs error and then stopping and starting/resuming media and selecting subtitles again makes subs appear. However they are out of sync by a couple of seconds. I do see subs appearing before the video starts moving. Same goes for audio but audio and video are synced.

WAN: I can't test right now but I believe I started/resumed over the weekend and it didn't work.

 

Browser (Firefox)

LAN: Subs display right away.

WAN: Subs don't display even when starting and stopping/resuming.

[Ponyo 22]

Anything else I can do to help out with this?

[ebr 16190]

The only thing you can do is either obtain external subs or let the extraction happen and then play the item again.  I don't think there is any way we can speed it up.