2160p video crash emby

[tomadam28 0]

I try to play a 2160p ultra hd video with emby. If i click on play with this video Emby crash or freeze. This is my only 2160p video, any other played good with 1080p quality.

 

My PC:

i7-7700

16GB RAM

GeForce GTX 1080

Windows 10 x64 (latest)

 

 

Video

 

Codec H264

AVC Yes

Profile High

Level 51

Resolution 3840x1606

Aspect ratio 2.40:1

Anamorphic No

Interlaced No

Framerate 23.97602

Bitrate 39276 kbps

Bit depth 8 bit

Pixel format yuv420p

Ref frames 1

NAL 4

 

Audio

 

Language eng

Codec DTS

Profile DTS-HD MA

Layout 7.1

Channels 8 ch

Sample rate 48000 Hz

Bit depth 24 bit

Default No

Title eng DTS-HD MA 7.1 @ 4603 Kbps

[ebr 16169]

Hi.  Which Emby app were you using?

[tomadam28 0]

Hi.  Which Emby app were you using?

Hi. Emby Android (latest version, Philips 2016 8 Series Android TV) and Emby Windows Player (from latest Chrome without extensions)

Edited January 19, 2017 by tomadam28

[ebr 16169]

Okay, on each of the respective apps, what, exactly, happens when you attempt to play this item?

 

Also, please include a server log from trying to play it and tell us the name of what it is you are playing.  Thanks.

 

How to Report a Problem

[tomadam28 0]

Okay, on each of the respective apps, what, exactly, happens when you attempt to play this item?

 

Also, please include a server log from trying to play it and tell us the name of what it is you are playing.  Thanks.

 

How to Report a Problem

 

If i start the movie from Chrome app, its just the circle moving for minutes and sometime freeze.

If i start the movie from Android App, the screen turns grey and not responding (i need to force stop the app from android menu)

 

I try to play a local hungarian documentary movie titled "Vizek-Birodalma" (World of the Waters)

 

Log.txt

[Luke 42077]

@@tomadam28, I notice that you have customized your ffmpeg build. Please try this build here:

 

https://github.com/MediaBrowser/Emby.Resources/tree/master/ffmpeg/windows

 

You can download it, unzip it, and set it up in the Emby server dashboard under the Transcoding menu. Thanks !

[tomadam28 0]

@@tomadam28, I notice that you have customized your ffmpeg build. Please try this build here:

 

https://github.com/MediaBrowser/Emby.Resources/tree/master/ffmpeg/windows

 

You can download it, unzip it, and set it up in the Emby server dashboard under the Transcoding menu. Thanks !

 

Thanks! This solved the problem in WIndows Player. But with Android App (Android TV) still grey screen error.

[ebr 16169]

Hi.  What was the name of the local Emby user that was logged in to the Android TV app?