dougw03 16 Posted January 18, 2017 Posted January 18, 2017 I'm having a strange issue whenever I try to play movies (seems to be affecting most movies, but can't seem to find a pattern) on my new shield TV 2. The Shield TV is sending a HDMI CEC command to mute my receiver whenever I play a movie. Seems to affect media both with Dolby Digital and DTS tracks and unfortunately don't have any other files with stereo to test. This is only happening on Emby and none of ym other apps. I am running the latest update from today (5.0.1) P.S. Is there a way to disable subtitles by default? Emby on Android TV always defaults to turning them on.
Luke 42077 Posted January 19, 2017 Posted January 19, 2017 Hi, if you go into the Emby app, then click your user icon in the top right -> playback settings, set your subtitle mode to no subtitles. see if this has an effect on your audio issue. thanks.
optimalt 10 Posted January 19, 2017 Posted January 19, 2017 Happens to me as well when start/stop movies or tv-channels. Will try to disable subtitles (even though I want subtitles)
ebr 16169 Posted January 19, 2017 Posted January 19, 2017 On the subtitles, one thing to realize is that the server remembers your selection from the last time the item was played. So, if you turned them on at some point, they will default to on the next time. Other than that, this app follows the same logic as all the others as for when to show or not show them. For the mute issue, the only thing I can think of would be the refresh rate switching. Is that enabled?
optimalt 10 Posted April 1, 2017 Posted April 1, 2017 Use Emby for Kodi but check Emby beta once a week or so. FYI this is still happening.
ebr 16169 Posted April 1, 2017 Posted April 1, 2017 Use Emby for Kodi but check Emby beta once a week or so. FYI this is still happening. Did you test it without refresh rate switching?
optimalt 10 Posted April 1, 2017 Posted April 1, 2017 (edited) Yes, and it's definitely related to refresh rate switching. Edited April 1, 2017 by optimalt
ebr 16169 Posted April 1, 2017 Posted April 1, 2017 Yes, and it's definitely related to refresh rate switching. Okay, then that is something related to your device or individual setup. There may be some configuration you can do to deal with it. I don't think there is anything the app can do (other than you not use the auto switching). The latest beta of the app will allow you to switch refresh rates during playback. So, you could turn off the auto switching and then use the in-playback menu to see if you can find a mode that works best.
optimalt 10 Posted April 1, 2017 Posted April 1, 2017 Ok. I need the correct refresh rate (can't stand stuttering video) and changing it manually everytime is more work than to just unmute. Strange that Kodi and SPMC can auto change refresh rate without muting though...
ebr 16169 Posted April 1, 2017 Posted April 1, 2017 Ok. I need the correct refresh rate (can't stand stuttering video) and changing it manually everytime is more work than to just unmute. Strange that Kodi and SPMC can auto change refresh rate without muting though... They might be choosing a different mode. That's why I suggested trying it manually to see if you could identify modes that had the problem and those that didn't. Also, there is an option for whether or not to try and match the rate exactly. Have you tried with this on and off?
optimalt 10 Posted April 1, 2017 Posted April 1, 2017 (edited) I'll try different modes manually and report back. I have not tried match the rate exactly on/off. I have it on. Will try that too. Edited April 1, 2017 by optimalt
optimalt 10 Posted April 3, 2017 Posted April 3, 2017 (edited) I was wrong, the muting is not related to refresh rate change - sorry about that.. The muting happens even If automatic refresh rate is off. It happens everytime I watch video/tv in Emby and press the back button so the video/tv stops. And If I try too manually change refresh rate Emby crashes (Grey screen) Edited April 3, 2017 by optimalt
bluemonkey07 590 Posted April 3, 2017 Posted April 3, 2017 (edited) I can confirm also for me muting audio when starting video... No refresh rate switching Only seems to happen in this Android tv app Edited April 3, 2017 by Vidman
ebr 16169 Posted April 3, 2017 Posted April 3, 2017 And If I try too manually change refresh rate Emby crashes (Grey screen) Exactly what were you doing when it crashed? Do you know what time it was when this happened?
ebr 16169 Posted April 3, 2017 Posted April 3, 2017 I can confirm also for me muting audio when starting video... So you've been watching video with no audio? Can you please explain a bit more about the setup and what happens? Thanks.
optimalt 10 Posted April 3, 2017 Posted April 3, 2017 I manually changed refresh rate in The Emby app while playing a video. It was maybe 15:00 local time (Sweden).
bluemonkey07 590 Posted April 3, 2017 Posted April 3, 2017 The video starts muted requiring a press of the the mute button to restore audio
ebr 16169 Posted April 3, 2017 Posted April 3, 2017 I manually changed refresh rate in The Emby app while playing a video. It was maybe 15:00 local time (Sweden). I need you to tell me exactly when it crashed. There are several operations to change refresh rates as in: I clicked on the icon and the menu came up I arrowed down to the refresh rate option I clicked to bring up the sub menu I arrowed to the option I wanted I clicked to change refresh rates ... Exactly where in that process did it crash?
ebr 16169 Posted April 3, 2017 Posted April 3, 2017 The video starts muted requiring a press of the the mute button to restore audio Okay, so your receiver muting is actually engaged or there is muting at some other level?
optimalt 10 Posted April 3, 2017 Posted April 3, 2017 Wow. Thats detailed indeed... I think I'll make you a video when i get the time.
ebr 16169 Posted April 3, 2017 Posted April 3, 2017 Wow. Thats detailed indeed... I think I'll make you a video when i get the time. Just pay attention to exactly when it crashes because I did reproduce an issue that is actually in the OS itself but it isn't consistent. I'm afraid that is what you have encountered.
bluemonkey07 590 Posted April 3, 2017 Posted April 3, 2017 Yes so only happens with shield sound/volume control set to CEC . I start a video and sometimes my Yamaha AVR will be set to mute
optimalt 10 Posted April 3, 2017 Posted April 3, 2017 Ok. I made it crash the same way again. 1554. Exactly. Went from 60 to 59
ebr 16169 Posted April 3, 2017 Posted April 3, 2017 Yes so only happens with shield sound/volume control set to CEC . I start a video and sometimes my Yamaha AVR will be set to mute Okay, if it only happens with that setting enabled then I have to believe something in that communication is getting messed up somehow. The only muting control we have in the app is responding to remote control commands and that would affect the app no matter whether CEC was in use or not.
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