WhyNotPurple 0 Posted January 12, 2017 Posted January 12, 2017 (edited) EDIT: a fix for this issue: The solution is to 'refresh' the season by selecting it from the season's options (the three dotted button). This can probably also be done by 'refreshing' a whole show instead of just a single season.I have had this problem for some time now, hoping with each new update that it might be resolved. What happens is that whenever a new season of a series starts and I add episodes of that season to the folders monitored by Emby, those episodes show up in Emby as unwatched, but their season does not show up on the page of the series in Emby. For example, I recently added the two new episodes for the 4th season of Sherlock. I can only get to this page by clicking the unwatched episode from the "next up" section: But then when I go to the show overview page of Sherlock, it looks like this, without any poster for the fourth season: This is true for every show that has new episodes of a new season added. I run Emby Version 3.1.2.0 on Windows 10 x64 Pro. I use flattened folders (i.e. all episodes of a show in a single folder). I have attached the most recent log, which includes the log of a library scan. The only way I seem to be able to fix this is by removing the show from Emby, moving the files of that show to a folder that is not monitored, running the Emby Library Scan, moving the files back, and running the library scan again. Is there a way to fix this issue? Or a way for me to fix this for multiple shows at a time? Edited January 13, 2017 by WhyNotPurple
Luke 42079 Posted January 12, 2017 Posted January 12, 2017 I don't see anything in this log mentioning Sherlock. Is this the scan that immediately followed adding the episode?
WhyNotPurple 0 Posted January 12, 2017 Author Posted January 12, 2017 (edited) Thank you for the reply! Unfortunately I don't have a log anymore from immediately after adding the episode. I noticed this behaviour in the past couple of days again (just like in September) for Sherlock and another couple of shows that had new seasons started in January, but I don't have any that were added from when I still have logs. I'll try to get a log from when a new episode is added from a therefore unknown season. EDIT:I just found out that playback via the web-interface is not working for any episode that is excluded like the season 4 episodes of Sherlock. I now have several shows that have one or two episodes of a new season, with various types of video files, and none of these respond when playing (the web-interface gives a 'busy' rotating circle, but nothing happens and transcoding isn't started). I attached a log where I tried three different shows that have this issue and none of them started playing. In the same log I tried one which has it's season showing up and that started transcoding immediately. The missing seasons don't show up in the Metadata Manager either: server-63619862400.txt Edited January 12, 2017 by WhyNotPurple
Happy2Play 9781 Posted January 12, 2017 Posted January 12, 2017 Does Refreshing an episode from the season that isn't showing fix the issue? Is Emby the only metadata provider no other external nfo files?
WhyNotPurple 0 Posted January 12, 2017 Author Posted January 12, 2017 (edited) I edited my post above while you were posting yours, sorry! Does Refreshing an episode from the season that isn't showing fix the issue? Is Emby the only metadata provider no other external nfo files? Thank you for the reply! Refreshing an episode does not fix the season showing up. However, I notice that with the latest version of Emby I just updated to today (v3.1.2.0) I can get into the season view via the "Next Up" section for the unwatched episodes. When I refresh the season with "search for missing metadata", it does show up on the show's page. However, for seasons where I don't have unwatched episodes, I am unable to do this as I am unable to go to the missing seasons' pages. I don't use any other metadata provider than Emby. EDIT: For seasons that don't have any unwatched episodes I am able to get the seasons to refresh by first searching for a specific episode name in that season. Thus, I am able to fix all the mistakes in time (which will require a lot of cross-referencing). Thanks for the suggestions! These issues happened with an older version of Emby Server than I am running now (as I just updated today), so I will keep an eye open if the error repeats itself with this version. Edited January 12, 2017 by WhyNotPurple
Happy2Play 9781 Posted January 12, 2017 Posted January 12, 2017 Does your media come with nfo files? However, for seasons where I don't have unwatched episodes, I am unable to do this Technically you can as there is a search, but it would require knowing the episode name. Does the Season link work? Of course it will if you have already refreshed it. So this would have to be on a series that is still missing season.
llygoden 6 Posted January 13, 2017 Posted January 13, 2017 I also use a flat file structure for my TV shows and have the same issue. Each time new episodes are added for a new season of a show, I take the option to refresh the Meta for the show and choose to only update missing data, this then shows the new season. It's a pain. NFOs will have been created by Sonnarr which I use to manage my tv episodes.
WhyNotPurple 0 Posted January 13, 2017 Author Posted January 13, 2017 (edited) Does your media come with nfo files? Technically you can as there is a search, but it would require knowing the episode name. Does the Season link work? Of course it will if you have already refreshed it. So this would have to be on a series that is still missing season. The season link worked, even for the seasons that weren't showing up. This was how I navigated to the season. This is new behaviour with v3.1.2.0, as with the previous install I had (v3.0.8500.0) this link would result in an error. I don't use any other metadata provider than Emby, nothing else is producing .nfo files for the shows. I also use a flat file structure for my TV shows and have the same issue. Each time new episodes are added for a new season of a show, I take the option to refresh the Meta for the show and choose to only update missing data, this then shows the new season. It's a pain. NFOs will have been created by Sonnarr which I use to manage my tv episodes. Good to know that more people are seeing this issue (so it is not just me, phew!). I didn't try fixing it by refreshing a whole show after I installed the latest stable version (v3.1.2.0), as this didn't work with my previous install (v3.0.8500.0) and I wasn't expecting it to work now. I will keep it in mind for the next time it happens, because it is a lot easier than first having to navigate to the season page. Thanks! Edited January 13, 2017 by WhyNotPurple
Luke 42079 Posted January 13, 2017 Posted January 13, 2017 I tested this and I'm not seeing any problems. Here's my sample series folder Initially I just started out with the season 1 and season 10 files. Then after the new library scan was completed, then i added the season 4 and season 6 files, one at a time. I even made sure the realtime monitor created everything so that a full library scan was not needed after adding the new episodes. Quick question. When was your Emby Server first installed?
WhyNotPurple 0 Posted January 13, 2017 Author Posted January 13, 2017 If with "the season 4 and season 6 files" you mean the poster jpgs, then I can assure you that those files also showed up in my show's folder as well. The problem was with the season not showing up on the html page (but I understand that those things must be related). I honestly don't know when I installed Emby first and the database was created, at least over a year and a half ago. I moved the database to another computer about 8 months ago, so I can only go back that far.
Luke 42079 Posted January 13, 2017 Posted January 13, 2017 Yea I understand the problem, and in my testing, the seasons showed up fine. Since you're on windows would you mind doing a test. Shutdown your server, download the portable windows installation: https://emby.media/windows-server.html Unzip it to any place you like (not over your current install). Then run the server exe, go through the startup wizard. Try setting up a small test library like I did. I am curious to see if you encounter the issue on a more recently installed server. thanks.
Happy2Play 9781 Posted January 13, 2017 Posted January 13, 2017 I replicated on my portable stable Added Sherlock with episodes s01e01, s02e01, s03e01 started server and Emby Identified everything then added S04e01 and no season displayed Haven't refreshed season yet.
Happy2Play 9781 Posted January 13, 2017 Posted January 13, 2017 Yesterday. To me this new season isn't getting metadata as this screenshot is missing release date metadata. That is the only difference comparing to Season 3.
Happy2Play 9781 Posted January 13, 2017 Posted January 13, 2017 Refreshing that season populates release date and season shows properly.
Happy2Play 9781 Posted January 14, 2017 Posted January 14, 2017 (edited) @@Luke One step forward and two steps back. New/current season added properly but previous seasons don't get images. Starting from scratch Add series with episode s01e01, s02e01, and s03e01 library scan No season images or episode images added episode s04e01 Version 3.1.6223.5529 dev Edited January 14, 2017 by Happy2Play
Luke 42079 Posted January 14, 2017 Posted January 14, 2017 hmm, i don't see that. i tested with dexter and it got all season images.
Happy2Play 9781 Posted January 14, 2017 Posted January 14, 2017 Hmm, something in that portable every though it was created today, but adding to installed dev and worked as expected only difference is it is on "Legacy" image saving.
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