Service crashing on new install

[jhicker 0]

Hi!  New to Media Browser 3 and trying to get setup.

 

I'm installed the server but every time I start the service (either through the .exe or through Administrative Tools>Services), it starts up, stays open for about 5 seconds and then crashes, saying: "Media Browser Server has stopped working"  It does it every single time.  Does anyone have any idea what might be going on???  Thanks! -Jon

 

here is any pertinent info I can think of:

- Running Windows 7 Professional 32-bit

- Brand new computer.  This is pretty much the first thing I've installed on it.  No gunk whatsoever

- Running on primary login with administrative credentials

- Have already tried complete uninstall/reinstall

- I did find an entry in the event log, as follows:

 

Log Name:      Application
Source:        Application Error
Date:          1/29/2014 11:21:22 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Jon-MediaServer
Description:
Faulting application name: MediaBrowser.ServerApplication.exe, version: 3.0.5135.31685, time stamp: 0x52e047da
Faulting module name: clr.dll, version: 4.0.30319.18408, time stamp: 0x52310b2d
Exception code: 0xc00000fd
Fault offset: 0x0008dfc6
Faulting process id: 0x96c
Faulting application start time: 0x01cf1d7b17670af5
Faulting application path: C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: 5ab617bc-896e-11e3-9336-002219011b6a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-30T05:21:22.000000000Z" />
    <EventRecordID>946</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Jon-MediaServer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MediaBrowser.ServerApplication.exe</Data>
    <Data>3.0.5135.31685</Data>
    <Data>52e047da</Data>
    <Data>clr.dll</Data>
    <Data>4.0.30319.18408</Data>
    <Data>52310b2d</Data>
    <Data>c00000fd</Data>
    <Data>0008dfc6</Data>
    <Data>96c</Data>
    <Data>01cf1d7b17670af5</Data>
    <Data>C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe</Data>
    <Data>C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll</Data>
    <Data>5ab617bc-896e-11e3-9336-002219011b6a</Data>
  </EventData>
</Event>

[ebr 16169]

Any chance you have both the non-service app and the service going at the same time?

[jhicker 0]

No.  I started out only clicking the icon for the non-service app.  When it kept immediately crashing, I went into the services console and tried it from there.  Same deal, I would start it and it would immediately stop.  But starting it either place wouldn't leave it open long enough for any overlap.  The only difference is I get the error message "Media Browser Server has stopped working" when it crashes after starting it from the app.  When Is start it from the services console, it just starts and then stops without an error message.

[ebr 16169]

Is another event in your event log with maybe better information on the actual exception?  Or, an exception or entire log in the server logs directory?

[TheShanMan 40]

I experienced this when I updated to the most recent beta build a few days ago. After the service failed to start a few times, I launched the app, closed it, and then launched the service and it worked. So something about launching it as an app seemed to clear up the problem in my case.

[jhicker 0]

ShanMan, I've bounced back and forth so many times between the app and the service, I think it would have done the trick by now.

ebr, I'll check the event log and server logs a little more thouroughly tonight and let you know.

 

Thanks guys!

[jhicker 0]

Alright, found some more info.

 

Here is info from the log file.  Below that is the report that it referenced on the app crash.

 

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: MediaBrowser.ServerApplication.exe

P2: 3.0.5135.31685

P3: 52e047da

P4: clr.dll

P5: 4.0.30319.18408

P6: 52310b2d

P7: c00000fd

P8: 0008dfc6

P9:

P10:

Attached files:

C:\Users\Jon\AppData\Local\Temp\WER2ADD.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Jon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaBrowser.Ser_b9288562083b12a64b1719a9043e53636ce63f_0a3d3394

Analysis symbol:

Rechecking for solution: 0

Report Id: e47fa170-8a15-11e3-9336-002219011b6a

Report Status: 1

 

 

Version=1
EventType=APPCRASH
EventTime=130356048394074801
ReportType=2
Consent=1
UploadTime=130356048394698802
ReportIdentifier=e47fa171-8a15-11e3-9336-002219011b6a
IntegratorReportIdentifier=e47fa170-8a15-11e3-9336-002219011b6a
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=MediaBrowser.ServerApplication.exe
Sig[1].Name=Application Version
Sig[1].Value=3.0.5135.31685
Sig[2].Name=Application Timestamp
Sig[2].Value=52e047da
Sig[3].Name=Fault Module Name
Sig[3].Value=clr.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=4.0.30319.18408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=52310b2d
Sig[6].Name=Exception Code
Sig[6].Value=c00000fd
Sig[7].Name=Exception Offset
Sig[7].Value=0008dfc6
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=c80f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=c80fe2f39fdfea985de378a4390e0915
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=f2c4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=f2c4131ae351087cf4207291267697f8
UI[2]=C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
UI[3]=Media Browser Server has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[18]=C:\Windows\system32\MSVCR110_CLR0400.dll
LoadedModule[19]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\045c9588954c3662d542b53f4462268b\mscorlib.ni.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[22]=C:\Windows\system32\uxtheme.dll
LoadedModule[23]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[24]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[25]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\79f6324a598a7c4446a4a1168be7c4b1\System.ni.dll
LoadedModule[26]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\4e69f1e7d86d79012db2d7e0dadc8880\System.Core.ni.dll
LoadedModule[27]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[28]=C:\Windows\system32\rsaenh.dll
LoadedModule[29]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[30]=C:\Windows\system32\VERSION.dll
LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Serv759bfb78#\3bc7ec22c021d74dce4f8230f3631fca\System.ServiceProcess.ni.dll
LoadedModule[32]=C:\Windows\system32\psapi.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\1f56d5786274992934de0c900431c447\System.Configuration.ni.dll
LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\ef90aeb894485d14b249d102309b6df3\WindowsBase.ni.dll
LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\b9fe579783a35b57dd7e69375f35e239\PresentationCore.ni.dll
LoadedModule[36]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio5ae0f00f#\a2eb039301af47660eebc7566ce02b9c\PresentationFramework.ni.dll
LoadedModule[37]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\d91f3556f8011a5d48e1448e3fa8df9e\System.Xml.ni.dll
LoadedModule[38]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[39]=C:\Windows\system32\shell32.dll
LoadedModule[40]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\c4477b3ce64d0d612d1ab0dba425b77f\System.Drawing.ni.dll
LoadedModule[41]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\05ca0ca95b6fcc0d710b63b6200cc178\System.Windows.Forms.ni.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\5bca89765ee92dd6018c3782247dba9b\System.ServiceModel.ni.dll
LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\0ab04fef0fc6f97df51351e743e30e7a\System.Data.ni.dll
LoadedModule[44]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[45]=C:\Windows\system32\WS2_32.dll
LoadedModule[46]=C:\Windows\system32\NSI.dll
LoadedModule[47]=C:\Windows\system32\CRYPT32.dll
LoadedModule[48]=C:\Windows\system32\MSASN1.dll
LoadedModule[49]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\66ce786a0b16af8c3f5c480cd6e84376\System.Runtime.Serialization.ni.dll
LoadedModule[50]=C:\Windows\system32\dwrite.dll
LoadedModule[51]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[52]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[53]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\639f444db9491d25b5d158531e1f7d9b\System.Xaml.ni.dll
LoadedModule[54]=C:\Windows\system32\wtsapi32.dll
LoadedModule[55]=C:\Windows\system32\WINSTA.dll
LoadedModule[56]=C:\Windows\system32\profapi.dll
LoadedModule[57]=C:\Windows\system32\bcrypt.dll
LoadedModule[58]=C:\Windows\system32\dwmapi.dll
LoadedModule[59]=C:\Windows\system32\d3d9.dll
LoadedModule[60]=C:\Windows\system32\d3d8thk.dll
LoadedModule[61]=C:\Windows\system32\urlmon.dll
LoadedModule[62]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[63]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[64]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[65]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[66]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[67]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[68]=C:\Windows\system32\normaliz.DLL
LoadedModule[69]=C:\Windows\system32\iertutil.dll
LoadedModule[70]=C:\Windows\system32\WININET.dll
LoadedModule[71]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[72]=C:\Windows\system32\mscms.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\system32\WindowsCodecsExt.dll
LoadedModule[75]=C:\Windows\system32\icm32.dll
LoadedModule[76]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio1c9175f8#\ae01d58bd1cb283ec7b603919e2a8fb3\PresentationFramework.Aero.ni.dll
LoadedModule[77]=C:\Windows\system32\msctfui.dll
LoadedModule[78]=C:\Windows\assembly\NativeImages_v4.0.30319_32\UIAutomationTypes\75537eea06d1200805de72f3f7751091\UIAutomationTypes.ni.dll
LoadedModule[79]=C:\Windows\system32\UIAutomationCore.dll
LoadedModule[80]=C:\Windows\system32\OLEACC.dll
LoadedModule[81]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.Linq\310045a7005b65aca63227715a1736de\System.Data.Linq.ni.dll
LoadedModule[82]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Net.Http\827818ac7a8efa7a7ff96561dd45ec80\System.Net.Http.ni.dll
LoadedModule[83]=C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\pfmclrapi.dll
LoadedModule[84]=C:\Windows\system32\MSVCR100.dll
LoadedModule[85]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Confe64a9051#\bb328be59f489ab946805e64b45c78a5\System.Configuration.Install.ni.dll
LoadedModule[86]=C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\System.Data.SQLite.dll
LoadedModule[87]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Transactions\3aecf754d95a05485edb5766deaa30de\System.Transactions.ni.dll
LoadedModule[88]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[89]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\de1cc2e930acba361d7d53c6413248bc\System.EnterpriseServices.ni.dll
LoadedModule[90]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\de1cc2e930acba361d7d53c6413248bc\System.EnterpriseServices.Wrapper.dll
LoadedModule[91]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[92]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web\1cf870daa92622a1f98b0b5c818a3381\System.Web.ni.dll
LoadedModule[93]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
LoadedModule[94]=C:\Windows\system32\httpapi.dll
LoadedModule[95]=C:\Windows\system32\pcwum.dll
LoadedModule[96]=C:\Windows\system32\mswsock.dll
LoadedModule[97]=C:\Windows\System32\wshtcpip.dll
LoadedModule[98]=C:\Windows\System32\wship6.dll
LoadedModule[99]=C:\Windows\system32\DNSAPI.dll
LoadedModule[100]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[101]=C:\Windows\system32\WINNSI.DLL
LoadedModule[102]=C:\Windows\system32\rasadhlp.dll
LoadedModule[103]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[104]=C:\Windows\system32\pfmapi_7DB.dll
LoadedModule[105]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll
LoadedModule[106]=C:\Windows\system32\SspiCli.dll
LoadedModule[107]=C:\Windows\system32\rasapi32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\winhttp.dll
LoadedModule[111]=C:\Windows\system32\webio.dll
LoadedModule[112]=C:\Windows\system32\credssp.dll
LoadedModule[113]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[114]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[115]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[116]=C:\Windows\system32\Secur32.dll
LoadedModule[117]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Media Browser Server
AppPath=C:\Users\Jon\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe