Videos Stopping Randomly

[dubs 1]

Describe the issue.

 

A rough timeline.

 

 - We started re-watching a slightly old TV show (about 10 years). Generally at least once during each episode, on an Amazon Fire TV Box, the video would stop and go back to the episode information screen. Clicking resume would start the show in the correct location. I put this down to the 10 year old .avi files, maybe a dodgy codec.

 - Newer 3.1 update came out, wondered if it would fix the above.

 - Since the 3.1 update (I should emphasise this might well not be the cause) other TV shows and movies are now stopping, including very recently encoded movies and TV Shows. This has now been replicated on a Samsung Galaxy Tablet. The tablet, when clicking resume, restarted the entire movie, very frustrating.

 

Error Messages

 

None have been displayed to the end user at all.

 

Server Version

 

3.1.1.0 currently, but happened pre 3.1 as well.

 

Logs

 

Attached the current server log, issue occurred around 14:39 roughly today. No transcoding log generated.

 

Additionally

 

The current movie displaying this stopping issue also has the sound cutting in and out on the Samsung Galaxy Tablet, VLC plays the movie fine.

 

I hope thats nice and clear

server-63618184922.txt

[Luke 42079]

Hi there, is there an associated ffmpeg log from this playback attempt? If so, please provide that too. Thanks.

[dubs 1]

Hi Luke,

 

If you mean an ffmpeg-transcode log from the same folder as the server log, nope, nothing I'm afraid! I can see some from other things I was testing over Christmas, but i think the Fire TV box direct plays without transcoding.

 

 

[Luke 42079]

Hi @@dubs can you please provide a copy of the media info as seen in the web app? thanks.

[dubs 1]

Hi Luke,

 

The specific movie that I pulled the server log from has this info:

 

VideoCodecH264
Codec tagavc1
AVCYes
ProfileHigh
Level41
Resolution1280x534
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.97599
Bitrate899 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames4
NAL4

Audio

Languageund
CodecAAC
Codec tagmp4a
ProfileLC
Layoutstereo
Channels2 ch
Bitrate109 kbps
Sample rate48000 Hz
DefaultYes
TitleUnd AAC stereo Default

 

 

 

 

In case it helps, I mentioned that I first saw the playback randomly stopping issue with another TV show that was much older, the mediainfo for that is:

 

VideoCodecMPEG4
Codec tagXVID
ProfileAdvanced Simple Profile
Level5
Resolution624x352
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.976
Bitrate1018 kbps
Pixel formatyuv420p
Ref frames1

AudioCodecMP3
Layoutstereo
Channels2 ch
Bitrate128 kbps
Sample rate48000 Hz
DefaultNo
TitleMP3 stereo

One final thing, over christmas I managed to test the media file the server log was for in a different android tablet and some other locations. None of them had the same audio issue, only the original tablet. However the playback randomly stopping doesn't seem to be.

[Luke 42079]

Hi @@dubs, are you still seeing this with 3.1.2? Let us know, thanks !

[dubs 1]

I'd installed some plugins and was pending a restart, didn't realise that hides the normal pending update notification .

 

I've updated my server and will let you know if I see the issue again, thanks for keeping communication up

[Luke 42079]

Thanks for reporting back.

[dubs 1]

It happened again today. There does seem to be an ffmpeg transcode log from around the time, apologies I didn't mark the specific time.

 

I've attached the relevant logs. I know I'm not meant to concatenate the server log file, but it was 60MB, it seems someone was trying something against the emby server and 58MB of the log file was that. Apologies!

ffmpeg-transcode-c899f383-4ea8-47b5-9d66-805de8f71248.txt

server-63619221237.txt

[Luke 42079]

avi's are always problematic. it could just be something with that file. can you try a simpler file like an mkv or some other container?

[dubs 1]

Will do, when the issue originally appeared it was with the same old AVI files so I Did wonder if they were the issue.

 

I'll update some more specifics if I see it again with a more modern format .