biddy 0 Posted December 14, 2016 Posted December 14, 2016 I've noticed that if a file gets added to the Emby media library, and that file gets moved (say an episode of a show is moved into the Season 1 folder for that show), Emby then produces errors when playing back the file. Even if the library is refreshed, and the path is confirmed, Emby cannot play back the file. To further complicate matters, if the file is played back using a Chromcast, it does work, but viewing it through the web portal or even on the Emby app without casting it, produces errors. It is not an issue with the individual file, as one can Download the file through Emby and then play it back without issue via VLC. Sometimes this issue eventually resolves itself, but it would be really helpful to know why this is happening so I can mitigate it. Emby server is running on a VM, Ubuntu 16.04. Playback has been tried with the Android Emby app, Chrome, and Firefox--all producing the same result.
mastrmind11 722 Posted December 15, 2016 Posted December 15, 2016 I bet you'll need to upload a log file...
Luke 42077 Posted December 15, 2016 Posted December 15, 2016 Hi, this is sort of expected behavior - if you move a file, then go refresh the old media item, all you are doing is refreshing a file that is no longer there. What you need to do is refresh the folder that contains the video after the move. Or, you can keep it simple and just run a library scan. Does that make sense? Please let us know if this helps. Thanks !
biddy 0 Posted December 15, 2016 Author Posted December 15, 2016 I bet you'll need to upload a log file... I feel pretty foolish now. I should have included that in my post. Sorry everyone! Where is the log file located if I'm running Emby server on Ubuntu 16.04 GNU/Linux?
Luke 42077 Posted December 15, 2016 Posted December 15, 2016 Hi @@biddy, you can learn how to obtain a log file here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ But did you read my post #3?
biddy 0 Posted December 15, 2016 Author Posted December 15, 2016 But did you read my post #3? Yes! Sorry I did not reply sooner, I've been poking around the log files. I should have been clearer in my post, I made it too hastily. I have indeed tried a Library Scan, which oddly fixes the issue for certain files. Further testing reveals it only seems to impact HEVC encoded video in an MKV container. Xvid files with AVI container, for instance, play fine AFTER a library scan as you mentioned. For some reason though, if I move an HEVC/MKV file, no amount of library scanning seems to resolve the issue. Attached is a screen shot of the message I get when trying to play. What's especially strange is that this message doesn't just appear once, it spams the message, seemingly opening them in quick succession one after the other. If I click the Got It button, it sends me back to the Emby library view BUT it begins to play the audio from the file in the background without video.
Luke 42077 Posted December 15, 2016 Posted December 15, 2016 Ok, best thing to do is provide the information requested in how to report a media playback issue. thanks !
biddy 0 Posted December 16, 2016 Author Posted December 16, 2016 Ok, best thing to do is provide the information requested in how to report a media playback issue. thanks ! I believe I've done them all except for post a log file. What is the best way to do that? I can't seem to find a way to attach a file, should I just copy and paste? I have quite a lot of log files in the folder, not sure which ones are relevant. biddy@emby:/var/lib/emby-server/logs$ ls ffmpeg-remux-08891477-a3b7-432d-b8a9-92e1778464b4.txt ffmpeg-remux-0af17390-45d3-4f4d-90af-34808cf660b0.txt ffmpeg-remux-0d029e67-f045-45ed-9e6a-3b48c98a845f.txt ffmpeg-remux-16447307-189a-49de-b399-8cc7398c117e.txt ffmpeg-remux-260d042f-fde0-4836-83e8-984ffd364b9a.txt ffmpeg-remux-3aa782c0-7305-475a-a70d-0f61b77870be.txt ffmpeg-remux-4167a021-9ab5-4eb0-82ba-7425ac5bd545.txt ffmpeg-remux-41b845d4-cd59-4ac6-804c-bd5eb00e4228.txt ffmpeg-remux-41fb68b2-9ab0-4c9a-b1a9-35697e6d3bed.txt ffmpeg-remux-42151df4-2650-4dac-beac-e45008481d32.txt ffmpeg-remux-5e0aaed0-f9d3-4ef5-a444-604d565a167b.txt ffmpeg-remux-6476360c-cc3c-41a4-8b6c-d55230d1d227.txt ffmpeg-remux-6a6f0dba-93e8-40e8-a0a7-ab9b6926b640.txt ffmpeg-remux-6b96f701-4bc0-453e-a335-b004309cbfa1.txt ffmpeg-remux-6ff8f089-ee68-4542-875a-903db047ff58.txt ffmpeg-remux-758401b9-0312-42ae-aa15-64103dd9e195.txt ffmpeg-remux-848dae8d-db82-441b-a6d7-b4c407b813d7.txt ffmpeg-remux-8c0a5d57-7183-4234-92a2-1ca4facb3b2d.txt ffmpeg-remux-8fc2dfc3-5746-4129-a86c-735c8a568043.txt ffmpeg-remux-959f21c5-19b4-4727-ae2b-c5c87ada280f.txt ffmpeg-remux-9b998993-092a-465d-9b3d-a81614d68873.txt ffmpeg-remux-9c9d5cc2-ee64-4f0f-a8a9-dae5b4711bad.txt ffmpeg-remux-9e5defe8-cf42-475c-b475-a792b432fbec.txt ffmpeg-remux-a38fce77-6c90-471c-aa3d-742c8f294c0f.txt ffmpeg-remux-a39deb2c-5002-4daa-8c41-924014d4e6d0.txt ffmpeg-remux-a7312672-d2e3-4136-a658-19849f0db881.txt ffmpeg-remux-a7f97b83-ac9b-4bc4-9397-dab786697b8d.txt ffmpeg-remux-a885b02b-f87b-49b3-ada3-3a11c693ad92.txt ffmpeg-remux-aa7a71d4-2b1f-4af8-8c7c-183eada82c22.txt ffmpeg-remux-b5d0579b-3eb0-4b9d-8246-61644b301a68.txt ffmpeg-remux-ceec0094-7907-4c19-8454-7e55970e2c63.txt ffmpeg-remux-cf4fa272-caa2-4c8c-b07c-87f78b651b51.txt ffmpeg-remux-d6093ef1-9f1b-4f1f-b589-2e73a36f4930.txt ffmpeg-remux-d724ff09-a607-40d9-93e7-a59e8373e2ae.txt ffmpeg-remux-e3cf1d2c-dd37-46fe-a8db-9337b5110727.txt ffmpeg-remux-ed9a503c-4b24-4025-b9a9-d7bf6c74818b.txt ffmpeg-remux-efdb72b5-c416-4cfa-8ecd-d5b2aafbf07b.txt ffmpeg-remux-fe71958f-ef30-4fd9-b7ee-c1a268d160e1.txt ffmpeg-sub-extract-0ac07c8f-8cb5-40c8-844d-a64375e32ade.txt ffmpeg-sub-extract-32f9bad9-c862-4918-a705-98e5c55316a8.txt ffmpeg-sub-extract-3a32625f-5d5d-4455-9d9a-7e6499616459.txt ffmpeg-sub-extract-3adf55a3-4f61-4b53-b5ba-fddb5bb54ca4.txt ffmpeg-sub-extract-4081085e-27e7-4a07-aa82-81e852c724cb.txt ffmpeg-sub-extract-554c168d-af81-4813-a451-1a69739dad1e.txt ffmpeg-sub-extract-638128bc-a01e-42f2-9f39-84c4146c74a1.txt ffmpeg-sub-extract-64ab74c6-74f6-4c93-bfa9-e78d5d64a7df.txt ffmpeg-sub-extract-66de3e53-d154-47e3-a5b3-68295deb7a8e.txt ffmpeg-sub-extract-6a4cded6-8196-42de-8104-4e14f08790f5.txt ffmpeg-sub-extract-7e60db13-5e2f-4c39-83ad-5fa4175a11c4.txt ffmpeg-sub-extract-84e94c95-fe93-4e8a-a378-a4caf2503a27.txt ffmpeg-sub-extract-8bde555f-b374-492c-b5d8-d4b56c9827bf.txt ffmpeg-sub-extract-9407df53-4301-4ee3-90c0-df7a61e59988.txt ffmpeg-sub-extract-98c68546-74c6-47a6-8ccd-ea63bdfbb325.txt ffmpeg-sub-extract-a6ee6ad8-ff32-4d22-ba23-2f1512c5a144.txt ffmpeg-sub-extract-af90539c-0e01-4ce2-afa7-9dfdaaa164eb.txt ffmpeg-sub-extract-b8522a2c-7779-4696-8649-fcb055f90255.txt ffmpeg-sub-extract-bb1b7900-45c0-480e-8005-0be96b34b8da.txt ffmpeg-sub-extract-c29cb1b8-ec94-4f55-93d3-afae63314075.txt ffmpeg-sub-extract-d2b1ba0b-2e9a-4159-8fae-7003e7ca5ffc.txt ffmpeg-sub-extract-d3184a33-353c-4939-8c09-8d80b8e48406.txt ffmpeg-sub-extract-e772698c-cf18-403b-b7fc-6764c8f0b752.txt ffmpeg-sub-extract-fb30d830-34db-4dbd-aba5-36da9e2bb1db.txt ffmpeg-transcode-003032f6-27e1-4a27-9c0b-0fc63bb804f9.txt ffmpeg-transcode-07af08ed-5cd4-484d-9ff3-edb8aaeb64bd.txt ffmpeg-transcode-08391c7d-209c-4106-be12-168c0b879cec.txt ffmpeg-transcode-0a3a17ba-ee94-4f07-9a06-b56603cd06b5.txt ffmpeg-transcode-0a537522-5cac-448b-a860-c02a55102f53.txt ffmpeg-transcode-0c2a93cb-2aa8-412f-8f56-bdb094588ba4.txt ffmpeg-transcode-0c6934fc-133c-4938-b85c-6a7b5bd46e3c.txt ffmpeg-transcode-11af3ca1-10ef-4615-97f6-5f6f9acd664c.txt ffmpeg-transcode-1835085d-d153-4518-a3e6-7bf932b078d8.txt ffmpeg-transcode-1846cb07-a417-431b-94aa-06a4917fc6ba.txt ffmpeg-transcode-18a0b1e6-6065-49bd-bfc9-f2379b8f97e4.txt ffmpeg-transcode-1aa7a074-bac8-4b80-ae06-aa2c66a0a250.txt ffmpeg-transcode-201056cc-5491-415e-b53e-fac88abd3673.txt ffmpeg-transcode-2722a1bd-2e33-40ac-a073-0d382d602efc.txt ffmpeg-transcode-273452bb-f800-4a51-a787-0b86b1b0e42b.txt ffmpeg-transcode-285a7de9-a71e-4bf5-82a9-5869ccec150d.txt ffmpeg-transcode-2e68aec1-2ebb-45ae-b022-fb72cec34a4d.txt ffmpeg-transcode-305dc833-d190-4d2a-a6f5-441700481444.txt ffmpeg-transcode-31cdf900-e22b-4a8a-8ce0-0a7cfaff86bf.txt ffmpeg-transcode-38359560-de86-4e5a-bea7-aa7ee86ddc98.txt ffmpeg-transcode-3e591b89-7d41-42e7-b968-6f5c3748068b.txt ffmpeg-transcode-46144990-569a-4b2d-b729-b917d32b245c.txt ffmpeg-transcode-486f0d16-8647-420c-b434-db3626df740d.txt ffmpeg-transcode-4afa79e3-b796-4dbb-b0aa-05119a523212.txt ffmpeg-transcode-4c04ef9b-963a-4f13-ae23-540eb909884f.txt ffmpeg-transcode-4f792beb-27d6-4f30-b7e0-f1dba5ee0d3c.txt ffmpeg-transcode-4ff0e06e-9112-4124-823d-62da37111415.txt ffmpeg-transcode-52197b6c-7036-472c-8454-af3b7ab1e261.txt ffmpeg-transcode-5597ec9a-b38a-4355-af47-e47a561b8be0.txt ffmpeg-transcode-56c15a58-6cfb-4038-a476-c053cdbdf630.txt ffmpeg-transcode-57b385b1-e373-4615-81aa-50ebfa9ee229.txt ffmpeg-transcode-638d411d-b5f7-4cc1-8ed1-49d2b9817ffb.txt ffmpeg-transcode-6abb6937-45e1-4121-98ba-05086d7e954f.txt ffmpeg-transcode-6c2e47d7-a625-4d67-8878-2783ca8fb10d.txt ffmpeg-transcode-6de21618-82d1-4db6-bce5-f86fbf918b3c.txt ffmpeg-transcode-6fd32063-5916-419c-8dcd-4b78eb8697e2.txt ffmpeg-transcode-75c8516a-da57-48a9-9c94-cb12c2569477.txt ffmpeg-transcode-873dbf17-87c9-462f-ad62-6499512caa97.txt ffmpeg-transcode-8fd77b06-128f-4df1-9d0f-0b6be6852376.txt ffmpeg-transcode-98248cf7-6f19-4b24-b491-5693f27d86d0.txt ffmpeg-transcode-9c0e2167-1bf3-4c40-85e3-4f1618add0a4.txt ffmpeg-transcode-9d9a2dad-323c-42d1-a2d3-738af6a30010.txt ffmpeg-transcode-a17be1c1-714a-4220-aa1a-9f5755cf6bac.txt ffmpeg-transcode-a2af24e7-e642-4325-a7da-532c9f7a52d9.txt ffmpeg-transcode-a7751bec-4ca5-4350-86cb-6fd9d80dfdba.txt ffmpeg-transcode-aa714ea2-f5fb-486e-aa5c-2239d2d9136a.txt ffmpeg-transcode-ae03cf8a-68d7-4e09-86eb-cf9a4e1d6f6c.txt ffmpeg-transcode-b8eacc71-3f1f-46aa-9c3f-9c6cee4facdd.txt ffmpeg-transcode-b9a01175-5d1a-4377-acf3-51a69dd40071.txt ffmpeg-transcode-c1e57b85-aec5-49d6-ab29-96a7c5bc3783.txt ffmpeg-transcode-cbc4f176-bdaa-463e-8784-c610f53d83b1.txt ffmpeg-transcode-d9e80f7c-a81e-4d54-9097-076341899e33.txt ffmpeg-transcode-da43432f-827c-4ccb-8686-394fef858a9f.txt ffmpeg-transcode-e010a27b-9b19-47a9-9093-5ef25892acbb.txt ffmpeg-transcode-e6bc1aef-a201-4504-adc6-c730fdb9bbcd.txt ffmpeg-transcode-e79f5049-7589-41f6-81b9-a1fd5c4ca725.txt ffmpeg-transcode-ec9d9d07-01ef-47a1-a58b-7c1d50b6b83a.txt ffmpeg-transcode-ed899c79-709c-4396-9773-66cee483a6a1.txt ffmpeg-transcode-f03c6cbd-3cff-4ba9-8114-c428edf4ef83.txt ffmpeg-transcode-f0d8d548-e2bb-4d8e-a4a9-40aef0f44802.txt ffmpeg-transcode-f0f3b2bf-dcf4-4f4d-8a56-7c3e387f3810.txt ffmpeg-transcode-f319b9bc-d605-44da-a9a7-acb3d9fb5bd2.txt ffmpeg-transcode-f93822b2-4c37-4988-96b4-5654ddf02bab.txt ffmpeg-transcode-fa42b915-a28c-494f-95bf-1b6c54bf2c31.txt server-63617011199.txt server-63617097600.txt server-63617168436.txt server-63617168472.txt server-63617184000.txt server-63617270400.txt server-63617348352.txt server-63617349197.txt server-63617356800.txt unhandled_4b6b3209-72dd-4045-a8ae-0981b6222a00.txt unhandled_85ad1fca-9c9f-409e-a244-dea4ca4f12d6.txt Thanks for the help everyone.
Luke 42077 Posted December 16, 2016 Posted December 16, 2016 Why don't you start with the two unhandled ones at the bottom. As far as which other ones, the answer is simple - whichever ones are from the timeframe that you experienced a problem. If you're not sure of that, then the best thing to do is recreate the problem, and then attach the logs that are modified during that time frame. thanks !
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