Cannot update with new metadata for shows

[BrettDioson 4]

Hello,

 

Just noticed today that I am unable to get information on new episodes that I add to the library.  I am seeing the following error in the log:

2016-12-07 21:23:31.0871 Error HttpClient: Error getting response from https://www.thetvdb.com/api/B89CE93890E9419B/series/83237/all/en.zip
*** Error Report ***
Version: 3.0.8500.0
Command line: D:\Program Files\Emby-Server\System\MediaBrowser.ServerApplication.exe -service
Operating system: Microsoft Windows NT 6.2.9200.0
Processor count: 24
64-Bit OS: True
64-Bit Process: True
Program data path: D:\Program Files\Emby-Server
Application Path: D:\Program Files\Emby-Server\System\MediaBrowser.ServerApplication.exe
One or more errors occurred.
System.AggregateException
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsyncInternal>d__20.MoveNext()
InnerException: System.Net.WebException
The request was aborted: Could not create SSL/TLS secure channel.
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

2016-12-07 21:23:31.0871 Error App: Error in TheTVDB
*** Error Report ***
Version: 3.0.8500.0
Command line: D:\Program Files\Emby-Server\System\MediaBrowser.ServerApplication.exe -service
Operating system: Microsoft Windows NT 6.2.9200.0
Processor count: 24
64-Bit OS: True
64-Bit Process: True
Program data path: D:\Program Files\Emby-Server
Application Path: D:\Program Files\Emby-Server\System\MediaBrowser.ServerApplication.exe
One or more errors occurred.
MediaBrowser.Model.Net.HttpException
   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsyncInternal>d__20.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<Get>d__14.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Providers.TV.TvdbSeriesProvider.<DownloadSeriesZip>d__25.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Providers.TV.TvdbSeriesProvider.<DownloadSeriesZip>d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Providers.TV.TvdbSeriesProvider.<EnsureSeriesInfo>d__29.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Providers.TV.TvdbEpisodeProvider.<GetMetadata>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at MediaBrowser.Providers.Manager.MetadataService`2.<ExecuteRemoteProviders>d__25.MoveNext()
InnerException: System.AggregateException
One or more errors occurred.
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsyncInternal>d__20.MoveNext()
InnerException: System.Net.WebException
The request was aborted: Could not create SSL/TLS secure channel.
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

I haven't seen this type of issue in the log before so wasn't sure if anyone else has come across this.  I have seen issues in the past with rights assignments where emby wasn't able to create a new file or directory based on the account it was running under but this doesn't look like that issue.

 

Thanks,

 

BrettDioson

 

[mastrmind11 722]

Looks like a TVDB issue:

 

Error HttpClient: Error getting response from https://www.thetvdb.com/api/B89CE93890E9419B/series/83237/all/en.zip

 

I just tried to access directly in Chrome and it prompted me to download the file, so I'm guessing it was a network blip and it'll work now if you try it.

[Luke 42083]

Thanks for the info @@mastrmind11

[horstepipe 422]

yeah tvdb had some downtime yesterday, I wasn't able to scrape episodes, either. Today everything is normal again.

[BrettDioson 4]

Confirmed it seems to be working again today.  Sorry for the false alarm.

[Luke 42083]

No worries thanks for reporting !