Long delay before starting a movie

[eraser8 55]

HI All,

 

I did research through forum topics to find same as my situation but I cannot find an exact match of mine. So Sorry if this was already discuss.

 

The problem I currently have is when I start playing a movie through the web interface, the movie can take about 2 or 3 minutes to start. the stranger thing is if I stop it after it start reading, I restart it and it restart instantly...

 

I wonder if someone already saw this kind of problem and have a good idea of what it is?

 

Thanks

 

[ebr 16185]

Do you have subtitles turned on?

[strugglez 8]

Could this just be due to transcoding and either having too higher of a setting for what your CPU can handle? Just my thoughts, I'll leave it to the techies though. PS - Just on what you said ebr, when emby transcodes, does the subtitles get embedded/burnt into the transcode or is it just an overlay?

[eraser8 55]

Do you have subtitles turned on?

Yes, in fact I did noticed that there is many subtitle logs during the waiting time.

 

Also, I must also say that It could be related to the fact that this happen most of the time when I play new file that I just put in my Emby library.

 

When Emby found it, theses file are added to the directory:

 

movie.nfo

landscape.jpg

poster.jpg

 

 

When I start the movie, it take about 3-4 minutes to start but during this time, there is 2 new files added:

 

fanart.jpg

logo.jpg

 

Could it be related to the generation of these file? I found some error log related to the logo.jpg

 

 

2016-12-06 15:50:56.1786 Error ProviderManager: IOException saving to \\Eraser-nas\USB_HDD_1\Films\Sully (2016)\fanart.jpg. Le processus ne peut pas accéder au fichier '\\Eraser-nas\USB_HDD_1\Films\Sully (2016)\fanart.jpg', car il est en cours d'utilisation par un autre processus.. Will retry saving to C:\Users\eraser\AppData\Roaming\Emby-Server\metadata\library\41\41288265dbfccae0f6de254e076df070\backdrop.jpg

2016-12-06 15:50:56.9686 Error ImageProcessor: Error cropping image \\Eraser-nas\USB_HDD_1\Films\Sully (2016)\logo.png

*** Error Report ***

Version: 3.0.8500.0

Command line: C:\Users\eraser\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Operating system: Microsoft Windows NT 6.2.9200.0

Processor count: 4

64-Bit OS: True

64-Bit Process: True

Program data path: C:\Users\eraser\AppData\Roaming\Emby-Server

Application Path: C:\Users\eraser\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

ImproperImageHeader `\\Eraser-nas\USB_HDD_1\Films\Sully (2016)\logo.png' @ error/png.c/ReadPNGImage/3921

ImageMagickSharp.WandException

  à ImageMagickSharp.WandCore`1.CheckErrorBool(Int32 status)

  à ImageMagickSharp.MagickWand.OpenImage(String path)

  à ImageMagickSharp.MagickWand..ctor(String path)

  à Emby.Drawing.ImageMagick.ImageMagickEncoder.CropWhiteSpace(String inputPath, String outputPath)

  à Emby.Drawing.ImageProcessor.<GetWhitespaceCroppedImage>d__35.MoveNext()

 

2016-12-06 15:50:57.0786 Error ImageProcessor: Error encoding image

*** Error Report ***

Version: 3.0.8500.0

Command line: C:\Users\eraser\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Operating system: Microsoft Windows NT 6.2.9200.0

Processor count: 4

64-Bit OS: True

64-Bit Process: True

Program data path: C:\Users\eraser\AppData\Roaming\Emby-Server

Application Path: C:\Users\eraser\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

ImproperImageHeader `\\Eraser-nas\USB_HDD_1\Films\Sully (2016)\logo.png' @ error/png.c/ReadPNGImage/3921

ImageMagickSharp.WandException

  à ImageMagickSharp.WandCore`1.CheckErrorBool(Int32 status)

  à ImageMagickSharp.MagickWand.OpenImage(String path)

  à ImageMagickSharp.MagickWand..ctor(String path)

  à Emby.Drawing.ImageMagick.ImageMagickEncoder.EncodeImage(String inputPath, String outputPath, Boolean autoOrient, Int32 width, Int32 height, Int32 quality, ImageProcessingOptions options, ImageFormat selectedOutputFormat)

  à Emby.Drawing.ImageProcessor.<ProcessImage>d__27.MoveNext()

 

 

 

Great thanks!

[eraser8 55]

Could this just be due to transcoding and either having too higher of a setting for what your CPU can handle? Just my thoughts, I'll leave it to the techies though. PS - Just on what you said ebr, when emby transcodes, does the subtitles get embedded/burnt into the transcode or is it just an overlay?

 

Hi Strugglez,

 

Thank you for the idea but I have enough power for that. For proof, when I start it on the second time, it works great instantly!

[eraser8 55]

Also, I just did notice another point.

 

More heavy is the file, and more longer it take to start the movie... When I try it on a tv episode, (about 500 meg) it take about 15-20 seconds.

 

I'm being downloading a new movie, I will retry it with this new movie but I will try to do a full refresh of the metadata before starting the movie... keep you inform.

[Luke 42080]

Please attach the complete emby server log. Thanks !

[eraser8 55]

Please attach the complete emby server log. Thanks !

Hi Luke,

 

I just did a new test with a new movie and both JPG file seems to not be the cause. Maybe the SUB?

I attached all generated logs for this test.  It start around 22:41:00 and I've started the movie "Colonia"

 

Thanks

 

ffmpeg-remux-79b25374-276e-4a1e-a661-70c7229ed334.txt

ffmpeg-sub-extract-3c1ee2c7-4381-4b97-a372-970179be9573.txt

ffmpeg-sub-extract-56fa2aa8-b3dd-4e72-8fb5-4f57654590e5.txt

server-63616637090.txt

[Luke 42080]

Yes, the subtitle extraction. The reason it starts up immediately the next time is because we save the extracted result for future use. the extraction process should be a little quicker with the next release of emby server. thanks !

[eraser8 55]

Yes, the subtitle extraction. The reason it starts up immediately the next time is because we save the extracted result for future use. the extraction process should be a little quicker with the next release of emby server. thanks !

 

Hi Luke

 

Thank you for the response. Is there a way to disable this feature? 

 

Thanks

[ebr 16185]

Thank you for the response. Is there a way to disable this feature? 

 

Don't request subtitle display when playing the item.

 

Or, if you need them, acquire text-based external ones using our facility to do that.

[eraser8 55]

Don't request subtitle display when playing the item.

 

Or, if you need them, acquire text-based external ones using our facility to do that.

Hi ebr,

 

FYI, I didn't request any subtitle display. I just pushed the play button and wait. But it's ok, it's not a big deal, just wanted to know why this happen. I guess if this happen to me, this should happen to everybody? 

 

Thanks for your help guys, much appreciated.

[ebr 16185]

FYI, I didn't request any subtitle display. I just pushed the play button and wait. But it's ok, it's not a big deal, just wanted to know why this happen. I guess if this happen to me, this should happen to everybody? 

 

Then your settings on the server in conjunction with the actual media caused them to be chosen.  Investigate the playback settings under your user icon in the web app.

[eraser8 55]

Hi ebr,

 

I just check under the Users/(my user)/ and also in Playback/ and I didn't find any related to subtitle. 

 

I'm currently download another movie to retry it. Keep you inform.

Edited December 7, 2016 by eraser8

[ebr 16185]

User Icon->Playback

 

[eraser8 55]

Oh! I just did the test after changind couple of setting and now it works great on the first start

 

No more delay.

 

Will try to figure out which setting it is and keep you inform.

 

Thanks

[eraser8 55]

User Icon->Playback

 

 

Hum.... ok this is not in the server config page? Anyway, I will figure out which setting I changed on the server page and come back to you after.

 

Great thanks

[Happy2Play 9781]

Are you looking in user preferences/not the dashboard?

Edited December 7, 2016 by Happy2Play

[eraser8 55]

Hi,

 

Yes, I did find the playback setting in the web interface. But I didn't change anything in this section, just in the server setting page.

 

I'm being testing for which parameter on the server setting affect the first play. Be back soon.

[Luke 42080]

It is the subtitle extraction.

[eraser8 55]

Ok.... now, I'm owned..... I'm trying to get the same behaviour than I had and I'm not able to get the subtitle extraction with the lag at the first start...

 

Anyway, Thank you all for your help. All works great now.

[Luke 42080]

thanks for confirming !