Some videos are playing with a green tint on Roku Express+

[Buzzard85 1]

Some videos play with a green tint and random lines while other videos play perfectly. It happens with Direct Play files as well as transcoded files. The same videos are perfectly fine when being viewed through Browse Library on Windows whether it's on Direct Play or transcoded. I've tried creating a custom DLNA profile and even updated to the newest version of ffmpeg, but so far I haven't had any luck removing the green.

 

Edit: Added logs.

 

Transcoded video with green tint:

https://gist.githubusercontent.com/anonymous/ac9d96f5241c3c56fd87ffcafa4ca5cb/raw/dcc816de0d2f9fb9b3787c4d2a1b7726b685692e/greentint-transcode

 

Direct Play file with green tint:

https://gist.githubusercontent.com/anonymous/56e8884d2e6a49309878305e739fe145/raw/7335d85aadc6d44c295371749391de5c09be230e/gistfile1.txt

Another Direct Play file with green tint:
https://gist.githubusercontent.com/anonymous/3419b597cac154757e7fe72cfa11b53b/raw/d9de05883ccea3b9b3f4da8ceed9b672ce14541f/greentint-directplay

 

For comparison's sake I'm including videos that play perfectly fine.

 

Transcoded video that works perfectly:

https://gist.githubusercontent.com/anonymous/026352d4d4522865ba221b3b5dcc49f4/raw/ef6dedff1fa10ad40e19f375c40c1fdd95ac7012/gistfile1.txt

 

Direct Play file that works perfectly:

https://gist.githubusercontent.com/anonymous/74aa10d22f111eb32adfe1aab0fcb1cb/raw/0e7330df2e4faeb87e8910b42c9be3596e553f12/directplay

Edited December 4, 2016 by Buzzard85

[Luke 42077]

Hi there, we're sorry to hear about this. please provide the information requested in how to report a media playback issue. thanks !

[Buzzard85 1]

Sorry about that. When I was getting the logs I noticed that some Direct Play videos also have a green tint while others are fine.

 

Transcoded video with green tint:

https://gist.githubusercontent.com/anonymous/ac9d96f5241c3c56fd87ffcafa4ca5cb/raw/dcc816de0d2f9fb9b3787c4d2a1b7726b685692e/greentint-transcode

 

Direct Play file with green tint:

https://gist.githubusercontent.com/anonymous/56e8884d2e6a49309878305e739fe145/raw/7335d85aadc6d44c295371749391de5c09be230e/gistfile1.txt

Another Direct Play file with green tint:
https://gist.githubusercontent.com/anonymous/3419b597cac154757e7fe72cfa11b53b/raw/d9de05883ccea3b9b3f4da8ceed9b672ce14541f/greentint-directplay

 

For comparison's sake I'm including two videos that play perfectly fine.

 

Transcoded video that works perfectly:

https://gist.githubusercontent.com/anonymous/026352d4d4522865ba221b3b5dcc49f4/raw/ef6dedff1fa10ad40e19f375c40c1fdd95ac7012/gistfile1.txt

 

Direct Play file that works perfectly:

https://gist.githubusercontent.com/anonymous/74aa10d22f111eb32adfe1aab0fcb1cb/raw/0e7330df2e4faeb87e8910b42c9be3596e553f12/directplay

Edited December 4, 2016 by Buzzard85

[Luke 42077]

Ok, if this is happening in a direct play situation there's not going to be much we can do - unless we're direct playing it when we should not be. But your direct play examples are just plain h264/aac, so I think we are correctly direct playing them. What is your Roku firmware version? I would check and make sure that's up to date.

[Buzzard85 1]

It says it's fully up-to-date. It's a Roku Express+ software version 7.2.2 build 6078.

[Luke 42077]

Ok. I know you're not going to want to hear this but truthfully it sounds like a defective device to me. If the situation were only happening with transcoding that would be one thing, but with direct play we're just telling the Roku video player to go play a file. Since these Roku Expresses are cheap I would suggest picking up another one to compare, and then return it.

[Buzzard85 1]

Thanks for the help. I'll try experimenting more or maybe re-encode the broken files.

[speechles 2055]

Did you press the hdmi cable into the roku "super" firmly? When you play a video and it is making the green lines try cram the hdmi cable into the roku more. Does this change things? Does jiggle the hdmi cable make it worse? Do you have another hdmi cable supports hdcp 1.4?

 

Sent from my Nexus 7 using Tapatalk

[Buzzard85 1]

The cable wasn't loose, but you did help me find the problem. I have an older TV so I have the Roku set to 4:3 Standard and if I change the Roku to 16:9 Widescreen the green tint completely goes away. Thank you so much for helping me narrow down the issue, but at this point I think the only workaround is re-encoding the affected files. It might be an issue with the ratio of the videos.

[Luke 42077]

Thanks for reporting back.