Issue when scraping Episodes

[G0M 4]

Hi all,

 

It's been a few days that when I add TV show episodes in my library, Emby will not be able to get the information in order to create the nfo file.

 

For instance, if I add the episode S01E22 of any tvshow, it will name it "E022 - S01E22" and get no infomation about it.

 

However, even if the nfo file is almost empty (it contains the information from the mkv file and nothing more), emby is still able to create it with no error.

 

I enclose a nfo files as I was used to get it and here is what I get for a couple of days:

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<episodedetails>
  <plot />
  <outline />
  <lockdata>false</lockdata>
  <dateadded>2016-11-19 17:12:08</dateadded>
  <title>s01e22</title>
  <runtime>43</runtime>
  <art>
    <poster>/media/charlie/Series/The Flash/Saison 1/s01e22-thumb.jpg</poster>
  </art>
  <isuserfavorite>false</isuserfavorite>
  <playcount>0</playcount>
  <watched>false</watched>
  <resume>
    <position>0</position>
    <total>2551.188</total>
  </resume>
  <episode>22</episode>
  <season>1</season>
  <fileinfo>
    <streamdetails>
      <video>
        <codec>h264</codec>
        <micodec>h264</micodec>
        <bitrate>2811151</bitrate>
        <width>1280</width>
        <height>720</height>
        <aspect>16:9</aspect>
        <aspectratio>16:9</aspectratio>
        <framerate>23.97602</framerate>
        <language>eng</language>
        <scantype>progressive</scantype>
        <default>False</default>
        <forced>False</forced>
        <duration>43</duration>
        <durationinseconds>2551</durationinseconds>
      </video>
      <audio>
        <codec>ac3</codec>
        <micodec>ac3</micodec>
        <bitrate>384000</bitrate>
        <scantype>progressive</scantype>
        <channels>6</channels>
        <samplingrate>48000</samplingrate>
        <default>True</default>
        <forced>False</forced>
      </audio>
      <subtitle>
        <codec>srt</codec>
        <micodec>srt</micodec>
        <scantype>progressive</scantype>
        <default>True</default>
        <forced>False</forced>
      </subtitle>
    </streamdetails>
  </fileinfo>
</episodedetails>

Thanks for your help

s01e21.nfo

Edited November 20, 2016 by G0M

[Luke 42083]

Hi, can you please provide the emby server log from when it was added? If you're unable to locate this log, then a new example with a new episode is fine too. Thanks !

[G0M 4]

HI Luke,

 

Thanks fo rthe quick feedback,

 

Here is the log generated after a scrap of one episode.

Log.txt

[Luke 42083]

It is falling to make a connection with the tvdb API. Make sure you machine can access the internet so that it can download metadata.

[G0M 4]

Hi Luke,

 

The machine can defenitly access the internet. I can browse the TVDB website from it. Also scraping a movie works perfectly.

[Happy2Play 9783]

The website and the api are two different places.

 

Weird your log above you can see your system fails to get a response from this link which is the info for The Flash (2014), then next it gets the episode thumbnail.

 

Does refreshing the series give you the same errors? 

2016-11-22 11:34:23.7866 Error HttpClient: Error getting response from https://www.thetvdb.com/api/B89CE93890E9419B/series/279121/all/en.zip

2016-11-22 11:34:24.2003 Info HttpClient: HttpClientManager GET: https://www.thetvdb.com/banners/episodes/279121/5163053.jpg

But one is using the api and the other isn't so it could just be a TVDB API issue. Edited November 22, 2016 by Happy2Play

[Luke 42083]

Images often come from a CDN that are hosted differently, although judging from the tvdb image urls I'm not sure they're using a CDN.

[Luke 42083]

Do you have other applications that are talking to tvdb? Maybe they are throttling your ip address?

[G0M 4]

Refreshing the series gets the same error.

The error occures for every single episode I add to the library.

I don't have any other applications that are connecting to TVDB.

[G0M 4]

Hi again, 

 

Any idea 

[Luke 42083]

If you try refreshing an individual series or episode, does the issue persist?

[elshagon 44]

 I have the same issue when I have time I'll dig up some logs.  it's not getting the information on any episodes that I've added in the last few days

Edited November 27, 2016 by elshagon

[Luke 42083]

 I have the same issue when I have time I'll dig up some logs.  it's not getting the information on any episodes that I've added in the last few days

 

Hi there, it is most likely not the same issue because his looks pretty unique here. As always, please see how to report a problem. Thanks !

[G0M 4]

Hi,

 

Yesterday, I made a clean install of emby and it works again now. No Idea why 

[Luke 42083]

Are you on windows insider builds for Windows 10?