External network access issues

[rliepins 9]

Hi

 

I am experiencing issues connecting to my Emby setup outside of my home network.  I get a black web page, but cannot even choose a user.

 

Checking the log, I see several instances of unknown network addresses such as below:

   

   Info HttpServer: HTTP Response 200 to ::1.

 

 

Any ideas? I am also having issues connecting via Emby Theater.  I recently reinstalled the server a week ago and all seemed well afterwards.  But now I am having serious issues.  I can connect via local clients on different platforms no problem.

 

Server version 3.1.226.0 beta

OS:  Windows 7 Ultimate (patched full as of today) - 64bit

 

I have attached a snippit of the end of the log.

 

I did a full Windows update today and am wondering if that is the issue....  

 

Thanks

embylogsnippit.txt

Edited November 18, 2016 by rliepins

[rliepins 9]

I am wondering if this is an IPv6 issue.  The end octect of my home router is ::1, so I am wondering if that is the issue.

 

Anyone have any ideas on this?

[Luke 42078]

ipv6 is supported so that shouldn't be a problem. Where exactly do you get a black screen?

[Happy2Play 9780]

Do you have any virus protection software?  There are some post about having to add "::1" loopback address to the exceptions list.

[rliepins 9]

I have attached a sample of the log file related to external access issues.

 

Again, the screen is simply black.  It does not show any user profiles to choose from.  It does, however, get very basic web page info, but is incomplete.

 

Any clues?

 

I have turned off AV.

emby-problem-log.txt

[Luke 42078]

The log file won't have much detail if the client app isn't reaching the server.

 

Can you try the online web app at

 

http://app.emby.media

 

Let us know if you see different results there. thanks !

[rliepins 9]

I do see good results using the link.  What is the difference?

 

Thanks

[Luke 42078]

There should be no difference, assuming the server address you entered is the same one you were trying earlier.

[moviefan 187]

Have you tried multiple browsers?  Clearing your cache?  

 

Sounds to me like potentially a caching issue if it works via that link but not directly.

[kidsensation20 0]

I cannot connect externally, internal works fine.  I have port forwarding rule established in router and in Norton.  Can you provide the specific windows services required for external access?  Not sure what else to try...

[Luke 42078]

I cannot connect externally, internal works fine.  I have port forwarding rule established in router and in Norton.  Can you provide the specific windows services required for external access?  Not sure what else to try...

 

Hi there, welcome. Sorry to hear about this. Please try the steps listed in our Connection Troubleshooter. Please let us know exactly what steps succeed and which ones fail, as that will help us narrow down the issue. Thanks !

[kidsensation20 0]

Went through Connection Troubleshooter.  All internal setup steps worked successfully.  Public port 8096 is unreachable or connection timed out.  I performed traceroute from external address, my external IP is good just will not allow remote access to any services.  I am confident in the firewall (hard/soft) being configured correctly with port forwarding.  A list of required services would help, in my opinion, to ensure something is not disabled.

[kidsensation20 0]

To clarify above post, I have full access within my home network, but no access externally.  The "public port 8096 unreachable/connection time out" was in reference to my external connection attempts

[moviefan 187]

If you're getting access internally but canyouseeme.org shows the port is closed then the problem is with your router/firewall settings.

 

The only service is required is that port (or the HTTPs one if you are using that).

 

We can help you find where the configuration issue is if you include some screenshots.

[dcook 299]

You can try turning off your Firewall, or putting your EMBY server in your DMZ and then see if you are able to access?

[kidsensation20 0]

Put my system on DMZ and still getting "ERR_CONNECTION_REFUSED".  What screenshots would be helpful?

[Happy2Play 9780]

Just a guess but did you restart your router and system?  If it is in DMZ then I believe only your ISP could be blocking.  Could you explain your network configuration.

[moviefan 187]

These three screenshots would be helpful:

 

Dashboard section where it shows URLs for Internal and External Access

Router/Firewall configuration where the port forwarding or DMZ settings have been enabled as well as any inbound rules.

[kidsensation20 0]

See attached

 

 

 

[Happy2Play 9780]

Well (http://www.yougetsignal.com/tools/open-ports/) show port closed.

 

Your second screenshot what is the last checkbox?

Edited December 3, 2016 by Happy2Play

[kidsensation20 0]

The option to delete the rule.

[Luke 42078]

The next thing to check then is are you sure the internal LAN ip address is correct? Is that an address you've been familiar with prior to using emby server?

[kidsensation20 0]

That is the correct internal IP

[moviefan 187]

See attached

 

It looks like the active box is unchecked from first glance.

[kidsensation20 0]

The word "active" is indicating the rule is active.  The checkbox is to delete the rule only.