Emby Theater UWP crashes on all machines

[apan12 0]

Hi.

I'm guessing there is something wrong with my server.

When I try to use Emby Theater universal app, no matter if it's on a windows PC or XBOX One. The app crashes as soon as a

I chose my account at the logon screen. The Android app works perfect.

Server: Version 3.1.220.0 beta

Server logs attached.

 

Thanks

 

server-63614630176.txt

[Luke 42078]

It's possible yes. You could always try a separate installation of the stable server. that would be a good test. thanks.

[apan12 0]

No change with: Version 3.0.8500.0

[Luke 42078]

Ok, that's very strange. Thanks for the report. We'll do some testing.

[qkn 0]

Did you find anything? I'm still experiencing this issue.

 

[Luke 42078]

I'm not able to reproduce but am actively testing the app every day. Thanks.

[apan12 0]

Any news, still having this issue. Any other logs that can be usefull?

[Luke 42078]

I can't reproduce this. Are you running Windows Insider preview by any chance?

[apan12 0]

No, I'm running 1607.

[Luke 42078]

Can you check your Windows Event Viewer and see if anything useful is there? thanks.

[apan12 0]

Log Name:      Application
Source:        Windows Error Reporting
Date:          2017-01-19 21:00:27
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      XYZ11
Description:
Fault bucket , type 0
Event Name: WWAJSE
Response: Not available
Cab Id: 0

Problem signature:
P1: EmbyMedia.EmbyTheater_1.1.53.0_neutral__svmepx4c03f7m
P2: App
P3: bb77
P4: 5
P5: ms-appx://embymedia.embytheater/web/plugins/defaultskin/home/views.music.js
P6: 1_4265
P7:
P8:
P9:
P10:

Attached files:
ErrorInfo.6480.10948.txt
\\?\C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_1.1.53.0_neutral__svmepx4c03f7m\AppXManifest.xml

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: eb92e8c7-de81-11e6-839a-f4b7e2e8739e
Report Status: 262144
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-19T20:00:27.596634700Z" />
    <EventRecordID>2728</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MARTMOX1</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>WWAJSE</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>EmbyMedia.EmbyTheater_1.1.53.0_neutral__svmepx4c03f7m</Data>
    <Data>App</Data>
    <Data>bb77</Data>
    <Data>5</Data>
    <Data>ms-appx://embymedia.embytheater/web/plugins/defaultskin/home/views.music.js</Data>
    <Data>1_4265</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
ErrorInfo.6480.10948.txt
\\?\C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_1.1.53.0_neutral__svmepx4c03f7m\AppXManifest.xml</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>eb92e8c7-de81-11e6-839a-f4b7e2e8739e</Data>
    <Data>262144</Data>
    <Data>
    </Data>
  </EventData>
</Event>

[Luke 42078]

Is music the first library displayed in the tabs?

[apan12 0]

After removing all Music libraries it started working.

Edited January 20, 2017 by apan12

[apan12 0]

As soon as I put it back the problem comes back again.

[Luke 42078]

Was the music library the first one in the tab order?

[Guest asrequested]

As soon as I put it back the problem comes back again.

When you add the library, do you add all the files at once? I'm wondering if there's some kind of issue with accessing/reading some files or folders.

[apan12 0]

Was the music library the first one in the tab order?

 

Yes.

And it works if I put it in the end.

Edited January 20, 2017 by apan12

[Luke 42078]

I will continue to try to reproduce it, thanks.