out of memory errors

[navels 0]

New owner of a DS215+ (1GB RAM, 2x2TB) with a recently installed Emby Server, migrated from my HTPC.

 

Is the 1GB not enough?  There is a particular that, as soon as I start playing it, crashes Emby with the below stacktrace.  I can see in the Synology resource monitor that the RAM shoots up from 20% to 95% very quickly, then the crash.

 

Thanks,

Lee

 

Out of memory
System.OutOfMemoryException
at (wrapper managed-to-native) System.Object:__icall_wrapper_mono_array_new_specific (intptr,int)
at System.IO.FileStream.InitBuffer (Int32 size, Boolean isZeroSize) <0x75007848 + 0x001c3> in <filename unknown>:0
at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean anonymous, FileOptions options) <0x75005f40 + 0x0041f> in <filename unknown>:0
at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize) <0x73f3a8e8 + 0x0005f> in <filename unknown>:0
at (wrapper remoting-invoke-with-check) System.IO.FileStream:.ctor (string,System.IO.FileMode,System.IO.FileAccess,System.IO.FileShare,int)
at CommonIO.ManagedFileSystem.GetFileStream (System.String path, FileMode mode, FileAccess access, FileShare share, Boolean isAsync) <0x6ecffe30 + 0x000df> in <filename unknown>:0
at MediaBrowser.WebDashboard.Api.PackageCreator.GetRawResourceStream (System.String path) <0x70adb548 + 0x00067> in <filename unknown>:0
at MediaBrowser.WebDashboard.Api.PackageCreator+<GetResource>d__6.MoveNext () <0x70adaac0 + 0x00207> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x6e316c08 + 0x00024> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x70ae91f8 + 0x000bb> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x70ae90b0 + 0x0008b> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x73057860 + 0x0003f> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x72e319a8 + 0x0001b> in <filename unknown>:0
at MediaBrowser.Server.Implementations.HttpServer.HttpResultFactory+<GetStaticResult>d__18.MoveNext () <0x70ad9398 + 0x006ef> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x6e316c08 + 0x00024> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x70ae91f8 + 0x000bb> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x70ae90b0 + 0x0008b> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x73057860 + 0x0003f> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x72e319a8 + 0x0001b> in <filename unknown>:0
at MediaBrowser.Server.Implementations.HttpServer.HttpResultFactory+<GetStaticResult>d__15.MoveNext () <0x70af7770 + 0x004cb> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at (wrapper managed-to-native) System.Object:__icall_wrapper_mono_array_new_specific (intptr,int)
at System.IO.FileStream.InitBuffer (Int32 size, Boolean isZeroSize) <0x75007848 + 0x001c3> in <filename unknown>:0
at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean anonymous, FileOptions options) <0x75005f40 + 0x0041f> in <filename unknown>:0
at System.IO.FileStream..ctor (System.String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize) <0x73f3a8e8 + 0x0005f> in <filename unknown>:0
at (wrapper remoting-invoke-with-check) System.IO.FileStream:.ctor (string,System.IO.FileMode,System.IO.FileAccess,System.IO.FileShare,int)
at NLog.Internal.FileAppenders.BaseFileAppender.TryCreateFileStream (Boolean allowFileSharedWriting) <0x73f3a350 + 0x001a7> in <filename unknown>:0
at NLog.Internal.FileAppenders.BaseFileAppender.CreateFileStream (Boolean allowFileSharedWriting) <0x73f39960 + 0x00107> in <filename unknown>:0
at NLog.Internal.FileAppenders.RetryingMultiProcessFileAppender.Write (System.Byte[] bytes) <0x73f397b8 + 0x00027> in <filename unknown>:0
at NLog.Targets.FileTarget.WriteToFile (System.String fileName, NLog.LogEventInfo logEvent, System.Byte[] bytes, Boolean justData) <0x73f371c0 + 0x000a3> in <filename unknown>:0
at NLog.Targets.FileTarget.ProcessLogEvent (NLog.LogEventInfo logEvent, System.String fileName, System.Byte[] bytesToWrite) <0x73f360e0 + 0x00163> in <filename unknown>:0
at NLog.Targets.FileTarget.FlushCurrentFileWrites (System.String currentFileName, NLog.LogEventInfo firstLogEvent, System.IO.MemoryStream ms, System.Collections.Generic.List`1 pendingContinuations) <0x73f35918 + 0x00097> in <filename unknown>:0

 

[Luke 42077]

Hi, can you please attach the complete Emby server log? thanks !

[solabc16 379]

Hello @@navels

 

The 1GB of memory your system has is more than sufficient, so that won't be the issue.

 

As well as providing the complete log above for Luke, can you run the diagnostics and send logs utilities, which you can find details for on the Wiki here: https://github.com/M...elp-and-Support

 

I just need the file reference you'll get when the send logs utility completes.

 

Best

- James

[navels 0]

Well I just tried playing the same movie on my HTPC's Emby (which is still up and running) and it quickly maxed out the RAM (16 GB, Win 10) and brought that box to its knees, so may be not worth diagnosing further in the context of the Synology app.  I'll read some of the Windows OOM threads and ask for help over there if I need it.

 

If there is still interest in getting the Synology diagnostics, though, let me know and I'll provide them.

 

Thanks,

Lee

[Luke 42077]

Yes please, thanks.

[navels 0]

Hmmmm, turns out reproducing this problem on the the NAS is way easier than on my HTPC as the NAS fails faster and more gracefully (the app crashes) versus my HTPC which just becomes unresponsive and is awkward to recover.

 

I just reproduced the crash (logs and diagnostics attached).

 

Thanks!

rundiags_20161110T173743UTC.log

unhandled_ccbe6d75-65f7-45e8-b26f-6a9e47dcfc69.txt

server-63614366480.txt

[Luke 42077]

It's being looked into, thanks.

[solabc16 379]

Hello @@navels

 

Are you able to run the send logs utility? (https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs)

 

- James

[navels 0]

Hello @@navels

 

Are you able to run the send logs utility? (https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs)

 

- James

I did but will do it again now.

 

Hmmmm, this time I got:

 

>> Creating archive...

FAILED

 

ERROR: Failed to create the log archive.

Edited November 14, 2016 by navels