Emby Trailers stuttering and buffering constantly! (Using Trailers Plugin)

[Ekomax 14]

@@Luke

Just wanted to send the logs but suddenly the trailers work. maybe update did come now. looks like that it transcodes the trailers (mov, 140mbit??) to something reasonable.

 

Was this intended?

It works now. thank you very much for your help.

 

Good that i changed to Emby. No more Orange[emoji4] and their Devs.

 

Best regards

[Luke 42077]

Thanks for the feedback. Looks like you got the updates I mentioned.

[WalBob 9]

The Trailers buffering/stuttering issue seems to have returned for my setup. Trailers Plugin version 1.1.6.0 and Emby Server Version 3.5.3.0.

 

Have there been any updates to Trailers that may have changed the Trailer quality back to a higher resolution version and reintroduced the problem, or is this unique to my configuration?

 

Thanks.

Edited November 28, 2018 by WalBob

[Luke 42077]

The Trailers buffering/stuttering issue seems to have returned for my setup. Trailers Plugin version 1.1.6.0 and Emby Server Version 3.5.3.0.

 

Have there been any updates to Trailers that may have changed the Trailer quality back to a higher resolution version and reintroduced the problem, or is this unique to my configuration?

 

Thanks.

 

Hi there @@WalBob, can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[screwfaze 38]

I also have noticed this recently, also I have noticed I always get the same trailers no matter what I am watching now even stuff in my library

[WalBob 9]

embyserver.txt

ffmpeg-transcode-42db17ba-ac6b-4425-a837-aa5317be3632.txt

 

Sorry - I thought I had attached the files. Here they are again. I am attaching embyserver.txt and ffmpeg-transcode-42db17ba-ac6b-4425-a837-aa5317be3632.txt

 

I watched a trailer and then copied the logs so relvant information will be at the end of the embyserver.txt from approximately 11:38pm

Edited November 28, 2018 by WalBob

[Happy2Play 9780]

Isn't this a problem at "https://trailers.apple.com/trailers"? Playing trailer directly from their website do the same thing.  At least for me they do (SD and HD).

[Luke 42077]

Yea some of them are just very high bitrate.

[unisoft 352]

Got this problem with new and upcoming movie trailers. Recently new to Emby as Media Browser before.

 

Got 388mbps cable broadband. Various streaming services don't buffer and are fine.

 

Some trailers play fine then some HD maybe UHD? ones just stop/start. I think it's the trailers site not handling the bandwidth.

 

UHD content from BBC iPlayer, Amazon and Netflix stream perfectly on same LG TV or any other device.

 

For now, is there any key press to abort trailer playing and start the movie when this happens? Otherwise I may have to disable plugin which is undesired...

 

Thanks

Edited December 2, 2018 by unisoft

[Happy2Play 9780]

Got this problem with new and upcoming movie trailers. Recently new to Emby as Media Browser before.

 

Got 388mbps cable broadband. Various streaming services don't buffer and are fine.

 

Some trailers play fine then some HD maybe UHD? ones just stop/start. I think it's the trailers site not handling the bandwidth.

 

UHD content from BBC iPlayer, Amazon and Netflix stream perfectly on same LG TV or any other device.

 

For now, is there any key press to abort trailer playing and start the movie when this happens? Otherwise I may have to disable plugin which is undesired...

 

Thanks

 

And are the trailers you are having issue with coming from the same source?  As I posted above.

[ebr 16169]

For now, is there any key press to abort trailer playing and start the movie when this happens? Otherwise I may have to disable plugin which is undesired...

 

There should be a "Next Track" button (>|) on the OSD.

[unisoft 352]

And are the trailers you are having issue with coming from the same source? As I posted above.

[unisoft 352]

No idea. Only just started using trailers and not had time to observe URLs from router. Would seem logical it's the source, as my broadband is excellent with any other streaming providers even UHD streams.

[Pinkston 4]

Hello, new to Emby. Trailers plugin is stopping/buffering for me as well. On Web player and two different Nvidia Shield TV's. All hard wired internet. Videos play fine when launched from https://trailers.apple.com/trailers. Kinda bummed out love the feature.

[Happy2Play 9780]

For me I get the same stutter play in the plugin as I get directly from the site. But I can see my ISP is having issues also in my area.

Edited January 8, 2019 by Happy2Play

[Stokkes 9]

Happening to me too, trailers are unwatchable.

[Luke 42077]

We'll need to find alternative trailer sources as some of these are just really high bitrate.

[Eidolf 3]

Hi Luke,

the apple trailer source make difference between trailer in download rate, I don´t think the video bitrate is to high.

When you download some trailers directly, one have a rate of 200kB/s an others have 4MB/s.

If someone find a better source for trailers that would be perfect, not only for download rate also for multilanguage.

 

Is it possible to fetch youtube sources like in the android TV App?

In the TV App it open Trailers from different german youtube sources like "KinoCheck" Channel, that would be nice also in the trailers app.

[Luke 42077]

We do already use YouTube in some cases, it's just that not all apps can play YouTube content.

[mentasm 43]

Hi,

 

I was going to report this in ET forum but after testing in the emby web client I saw the same behaviour.

 

Basically all of the trailers that I try and view buffer badly and continually stop and start.

 

If I search the same trailer on youtube and play it, it streams perfectly at 720p.

 

I am on a 50Mbit connection and normally have zero issues streaming content.

 

For a while a couple months ago the trailer details pages also had a 'trailer' button displayed in them on ET the same way that an actual movie in my collection would.  If I used that button to play the trailer, the trailers played fine without any buffering.  If I just pressed 'play' on the details page, I would have the same buffering mess.  The 'Trailer' button is no longer displayed in the Trailer detail page.

 

If I load the web emby interface and attempt to watch the same trailers I see the same buffering, so I don't believe the issue is with ET.

 

Server version is 4.0.3.0.

ET version is 3.06

Trailers plugin is version 1.1.9.0

 

I have tried playing around with playback settings without much success.  Auto-Direct should really just work.

 

Can anyone help me troubleshoot this issue?  Its having a pretty major negative effect on my wife's enjoyment of the ET setup

[mentasm 43]

Hoping someone can comment on what might be happening here?

[mentasm 43]

Still looking for a reply to this.  Who do I need to be speaking to?

[ebr 16169]

Hi.  Can you please provide the information requested in how to report a media playback issue?

 

Thanks.

[Happy2Play 9780]

If I understand this correctly you are referring to Trailers provided by the Trailers plugin.  None of them come from YouTube so you can't use them as a comparision.  But may need more specific information.  

 

There are several topics in the plugin section on this.  But all of them point to the issue being high bitrate files from provider site.  And as I noted in a topic there is I get the same stutter that appears in Emby when trying to play that same trailer directly from the provider site.

[mentasm 43]

Yes, I believe this is the trailers provided out of the trailers plugin

 

Do we have no control over the bitrate selected to play?  

 

I only use youtube as a comparison as I am able to play the same trailer form there in what seems like the same quality.  I believe youtube usually auto selects 720HD on my connection.

 

Is there anything I can tweak to try and get acceptable results?

 

I'll try and grab server logs when I am home.