Live tv client disconnects shortly after playing

[mini__me 28]

Emby Server Version 3.0.8300.0

FireTV Version 1.2.69a

 

Client is disconnecting from live tv 2-10 minutes after starting and returns to the guide.

 

The client appears to no longer be direct playing the stream, and is failing while transcoding.

Server.rtf

transcode.rtf

transcode2.rtf

[ebr 16169]

What is the source of your Live TV?

2016-10-29 12:53:59.1922 Error HttpClient: Error getting response from http://192.168.62.55:8080/description.xml
	*** Error Report ***
	Version: 3.0.8300.0
	Command line: C:\Users\HTPC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 8
	64-Bit OS: True
	64-Bit Process: True
	Program data path: C:\Users\HTPC\AppData\Roaming\MediaBrowser-Server
	Application Path: C:\Users\HTPC\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
	One or more errors occurred.
	System.AggregateException
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsyncInternal>d__1d.MoveNext()
	InnerException: System.Net.WebException
	The request was aborted: The request was canceled.

[mini__me 28]

HDHomeRun

[ebr 16169]

Using just our built-in Live TV or an external service?

[mini__me 28]

Just the built-in service, nothing special.

[ebr 16169]

From the above error it looks like the tuner is becoming inaccessible...

[Luke 42077]

yea requests to the tuner device are timing out.

[mini__me 28]

Odd, HDHomeRuns are connected to the same physical switch as the PC running Emby.

 

I don't believe I have seen the same issue with the iOS clients or my Sony Android TV (which direct streams), I will do more testing over the weekend. Also I have no issues with recordings on the server.

[dennyreiter 1]

I'm having the same issue, also, again. I'll try to get logs uploaded this morning. Live TV will play all day on my Roku Stick, but both the Fire TVs stop after a few minutes.

[dennyreiter 1]

[Dupe, Sorry]

Edited November 4, 2016 by dennyreiter

[dennyreiter 1]

OK, here is the info for mine:

 

Emby Server on Ubuntu Version 3.1.196.0 beta

FireTV version 1.2.66a

FireOS 5.2.1.1 (551203220)

 

HDHomeRun CONNECT

Model: HDHR4-2US

Firmware: 20150826

 

Thanks for all you guys do!

 

Dennyserver-63613814400.txt20161104-FireTV-transcode.txt20161104-RokuStick-transcode.txt

 

 

[Luke 42077]

Well for one I would update to the latest version of Emby Server. Since you're running pre-release that's going to be important as what you're getting is always a work in-progress. I would try that and then report back., thanks.

[dennyreiter 1]

Well 3.1.196.0 seems to be the last beta built for Ubuntu 15.10 on October 21. Would I be better switching back to Stable?

[mini__me 28]

Done some more troubleshooting this morning.

 

1. Started playing channel on Sony Android TV and left playing (Direct plays from HDHomeRun tuner)

2. Started playing the same channel from FireTV (Transcodes though used to direct play)

3. Checked HDHomeRun tuner status - only single tuner from the four available over the two HDHomeRuns is in use, so both FireTV and Sony TV are streaming from the same HDHomeRun and tuner.

4. FireTV playback stops, Sony TV carries on playing the channel.

 

Although you say you are seeing some disconnects in the previous log, the fact that the SonyTV continues to play the channel suggests that it is not related to a network connection issue.

 

Also as above I have no issues with recordings from the HDHomeRuns made by the Emby server, all recordings are complete again suggesting that there is no issue from the HDHomeRun to the server for streaming the recordings.

 

Sony TV is connected over WiFi with the FireTV over ethernet.

Server.rtf

transcode1.rtf

transcode2.rtf

Edited November 5, 2016 by mini__me

[mini__me 28]

Emby Theatre on my Xbone showing the same behaviour as the FireTV.

[mini__me 28]

No problems streaming to my iPhone, will stream all day long.

 

I can see the iPhone transcodes to m3u8 as opposed to MKV....

iphone transcode.rtf

[mini__me 28]

Remux to Safari browser to m3u8 also streams absolutely fine....

safari remux.rtf

[mini__me 28]

Any more logs that I can pull?

[Luke 42077]

We're looking into it, thanks.

[mini__me 28]

So no more logs required? Problem identified?

[mini__me 28]

Is a fix due soon for this?

[Luke 42077]

It's being looked into, thanks.