Playback, but no sound

[MSattler 390]

Latest Beta client on Nvidia Shield, connect to Surround Sound Receive via HDMI

Client 1.2.66g

Server:  3.1.191

 

Tried playing back a movie, and the movie plays back fine, but the audio does not come through for some reason.  In other instances I have had to stop playback.  Play the movie back elsewhere to get a new resume point.  Then go back to the shield and play it, and it will work.  It's almost as if for some reason the sound for the first remux isn't correct.  While this movie is avi, this has happened with series as well that are mkv.

 

 

Log:

 

http://192.168.1.125:8096/emby/videos/7f0de1d291505305094edc45eb44ff50/stream.mkv?DeviceId=3a3c59cfbb737f78&MediaSourceId=7f0de1d291505305094edc45eb44ff50&VideoCodec=h264&AudioCodec=ac3,aac,mp3&AudioStreamIndex=1&VideoBitrate=39872000&AudioBitrate=128000&MaxAudioChannels=6&StartTimeTicks=16366080000&Level=51&Profile=high&PlaySessionId=940a4199766648a2857eee7c9259fbca&api_key=ee7ef681eb444c0caa1a95ac1daf3415&CopyTimestamps=true&EnableSubtitlesInManifest=false&Tag=bae47ac609c4a028794ce92a453193b2&EnableSplittingOnNonKeyFrames=false

{"Protocol":"File","Id":"7f0de1d291505305094edc45eb44ff50","Path":"\\\\tower\\kids\\Peter Pan\\Peter Pan.avi","Type":"Default","Container":"avi","Name":"SD/MPEG4/MP3","ETag":"bae47ac609c4a028794ce92a453193b2","RunTimeTicks":44620000000,"ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"VideoType":"VideoFile","MediaStreams":[{"Codec":"mpeg4","CodecTag":"XVID","TimeBase":"1/25","CodecTimeBase":"1/25","IsInterlaced":false,"BitRate":1192639,"RefFrames":1,"IsDefault":false,"IsForced":false,"Height":480,"Width":640,"AverageFrameRate":25,"RealFrameRate":25,"Profile":"Simple Profile","Type":"Video","AspectRatio":"4:3","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":3,"IsAnamorphic":false},{"Codec":"mp3","TimeBase":"32/1225","CodecTimeBase":"1/44100","DisplayTitle":"MP3 stereo","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":128000,"Channels":2,"SampleRate":44100,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"srt","Language":"eng","DisplayTitle":"Eng","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":true,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"\\\\tower\\kids\\Peter Pan\\Peter Pan.eng.srt"}],"PlayableStreamFileNames":[],"Formats":[],"Bitrate":1332900,"RequiredHttpHeaders":{}}

B:\Users\Administrator\AppData\Roaming\Emby-Server\ffmpeg\20160410\ffmpeg.exe -ss 00:27:16.608 -fflags +genpts -i file:"\\tower\kids\Peter Pan\Peter Pan.avi" -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_qsv -force_key_frames "expr:gte(t,n_forced*5)" -vf "scale=trunc(min(max(iw\,ih*dar)\,1280)/2)*2:trunc(ow/dar/2)*2" -copyts -avoid_negative_ts disabled -start_at_zero -preset 7 -look_ahead 0 -b:v 1192639 -maxrate 1192639 -bufsize 2385278 -vsync -1 -profile:v high -level 4.1 -map_metadata -1 -threads 0 -codec:a:0 copy -y "B:\Users\Administrator\AppData\Roaming\Emby-Server\transcoding-temp\transcoding-temp\c607a0207036a21a0bd15890939d4e8f.mkv"


ffmpeg version N-79277-g0c90b2e Copyright © 2000-2016 the FFmpeg developers
built with gcc 5.3.0 (GCC)
configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmfx --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-libzimg --enable-lzma --enable-decklink --enable-zlib
libavutil 55. 20.100 / 55. 20.100
libavcodec 57. 34.100 / 57. 34.100
libavformat 57. 32.100 / 57. 32.100
libavdevice 57. 0.101 / 57. 0.101
libavfilter 6. 41.100 / 6. 41.100
libswscale 4. 1.100 / 4. 1.100
libswresample 2. 0.101 / 2. 0.101
libpostproc 54. 0.100 / 54. 0.100
Input #0, avi, from 'file:\\tower\kids\Peter Pan\Peter Pan.avi':
Duration: 01:14:22.00, start: 0.000000, bitrate: 1332 kb/s
Stream #0:0: Video: mpeg4 (Simple Profile) (XVID / 0x44495658), yuv420p, 640x480 [sAR 1:1 DAR 4:3], 1192 kb/s, 25 fps, 25 tbr, 25 tbn, 25 tbc
Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 44100 Hz, stereo, s16p, 128 kb/s
Output #0, matroska, to 'B:\Users\Administrator\AppData\Roaming\Emby-Server\transcoding-temp\transcoding-temp\c607a0207036a21a0bd15890939d4e8f.mkv':
Metadata:
encoder : Lavf57.32.100
Stream #0:0: Video: h264 (h264_qsv) (H264 / 0x34363248), nv12, 640x480 [sAR 1:1 DAR 4:3], q=2-31, 1192 kb/s, 25 fps, 1k tbn, 25 tbc
Metadata:
encoder : Lavc57.34.100 h264_qsv
Side data:
cpb: bitrate max/min/avg: 1192639/0/1192639 buffer size: 2385278 vbv_delay: -1
Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 44100 Hz, stereo, 128 kb/s
Stream mapping:
Stream #0:0 -> #0:0 (mpeg4 (native) -> h264 (h264_qsv))
Stream #0:1 -> #0:1 (copy)
Press [q] to stop, [?] for help
frame= 339 fps=0.0 q=-0.0 size= 2240kB time=00:27:30.36 bitrate= 11.1kbits/s speed=3.29e+003x
frame= 685 fps=684 q=-0.0 size= 4438kB time=00:27:44.20 bitrate= 21.8kbits/s speed=1.66e+003x
frame= 1023 fps=681 q=-0.0 size= 6809kB time=00:27:57.74 bitrate= 33.2kbits/s speed=1.12e+003x
frame= 1366 fps=682 q=-0.0 size= 8932kB time=00:28:11.45 bitrate= 43.3kbits/s speed= 845x
frame= 1706 fps=682 q=-0.0 size= 11168kB time=00:28:25.06 bitrate= 53.7kbits/s speed= 681x
frame= 2049 fps=682 q=-0.0 size= 13401kB time=00:28:38.78 bitrate= 63.9kbits/s speed= 572x
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frame= 6103 fps=677 q=-0.0 size= 39618kB time=00:31:20.94 bitrate= 172.5kbits/s speed= 209x
frame= 6444 fps=677 q=-0.0 size= 41860kB time=00:31:34.58 bitrate= 181.0kbits/s speed= 199x
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frame= 7120 fps=677 q=-0.0 size= 46159kB time=00:32:01.61 bitrate= 196.8kbits/s speed= 183x
frame= 7447 fps=676 q=-0.0 size= 48235kB time=00:32:14.70 bitrate= 204.2kbits/s speed= 176x
frame= 7765 fps=674 q=-0.0 size= 50370kB time=00:32:27.40 bitrate= 211.9kbits/s speed= 169x
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frame=10584 fps=660 q=-0.0 size= 68597kB time=00:34:20.17 bitrate= 272.8kbits/s speed= 129x
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frame=11218 fps=659 q=-0.0 size= 72657kB time=00:34:45.53 bitrate= 285.4kbits/s speed= 122x
frame=11534 fps=658 q=-0.0 size= 74721kB time=00:34:58.18 bitrate= 291.7kbits/s speed= 120x
frame=11845 fps=657 q=-0.0 size= 76788kB time=00:35:10.61 bitrate= 298.0kbits/s speed= 117x
frame=12156 fps=656 q=-0.0 size= 78694kB time=00:35:23.05 bitrate= 303.6kbits/s speed= 115x
frame=12472 fps=655 q=-0.0 size= 80754kB time=00:35:35.69 bitrate= 309.8kbits/s speed= 112x
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frame=13461 fps=656 q=-0.0 size= 87091kB time=00:36:15.24 bitrate= 328.0kbits/s speed= 106x
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frame=14403 fps=654 q=-0.0 size= 93207kB time=00:36:52.93 bitrate= 345.0kbits/s speed=100x
frame=14715 fps=653 q=-0.0 size= 95165kB time=00:37:05.42 bitrate= 350.3kbits/s speed=98.8x

 

[ebr 16184]

It is passing the audio straight through.  Sounds more like some sort of breakdown in the hdmi/audio chain.

[MSattler 390]

It is passing the audio straight through.  Sounds more like some sort of breakdown in the hdmi/audio chain.

 

Sure, I went that route too.  Except that I get full audio through everything else.  And when I reboot the Shield, and re-open Emby, it still persists. 

 

Rebooting Shield doesn't fix it.

Turning TV on off doesn't fix it.

Turning AVR on off doesn't fix it.

 

What does fix it, is playing the show back on my phone, getting a new resume point.  And then it magically works.

[MSattler 390]

Sure, I went that route too.  Except that I get full audio through everything else.  And when I reboot the Shield, and re-open Emby, it still persists. 

 

Rebooting Shield doesn't fix it.

Turning TV on off doesn't fix it.

Turning AVR on off doesn't fix it.

 

What does fix it, is playing the show back on my phone, getting a new resume point.  And then it magically works.

 

And this only started happening with the last 4 or 5 beta's.  Before that this was never an issue.

[CBers 7450]

I have had instances where, if I rewind a bit and then play, I get no audio.

 

If I rewind again it usually comes back.

 

Stopping/starting also fixes it most times.

 

Always assumed it was just one of those things, so never reported it.

 

This is all Direct/V playback.

[Luke 42078]

I would give it a try without Quick Sync in case that might be related.

[MSattler 390]

I have had instances where, if I rewind a bit and then play, I get no audio.

 

If I rewind again it usually comes back.

 

Stopping/starting also fixes it most times.

 

Always assumed it was just one of those things, so never reported it.

 

This is all Direct/V playback.

 

Yeah, it has happened in those instances, although I rarely do that.   Maybe it's time to see if MXPlayer works yet with TrueHD out on the shield.

[Luke 42078]

So it works when you don't start from the beginning?

[MSattler 390]

I would give it a try without Quick Sync in case that might be related.

 

Um... would that really cause an issue here?  It's only remuxing the sound, and the sound works on other occasions.  This is a random event that just happens sometimes.  Never had an issue with it before....

[Luke 42078]

Um... would that really cause an issue here?  It's only remuxing the sound, and the sound works on other occasions.  This is a random event that just happens sometimes.  Never had an issue with it before....

 

You're probably right but right now we're just looking for information that might help.

[ebr 16184]

I have had instances where, if I rewind a bit and then play, I get no audio.

 

If I rewind again it usually comes back.

 

Stopping/starting also fixes it most times.

 

Always assumed it was just one of those things, so never reported it.

 

This is all Direct/V playback.

 

Since he is transcoding his issue would be happening in the internal player.

 

The fact that starting from a different point works is very strange.  I would be sure and try what Luke suggested and turn off QS.