m-joy 15 Posted September 20, 2016 Posted September 20, 2016 Hello, I am currently doing some tests with the stm package on my ds216 play with Nvidia shield android TV. I am having some troubles and do not really know where the problem is. I am testing my movies (all mkv files with dts or ac3) on aeveral devices: 1. My android handy Samsung galaxy note 4 with emby app. Everything runs goos here. Currently no issues. No increase in cpu load or ram on nas while playing. 2. My windows 10 pc with emby Theater. All looking good. No increase in cpu load or ram on nas. 3. Nvidia shield android TV. When playing movies the cpu load on the nas increases for about 50% when playing a movie and all movies stutter. I do not know why or what is going on with Nvidia shield android TV. I already tested several options without getting it to run good. Any ideas?
ebr 16169 Posted September 20, 2016 Posted September 20, 2016 What is an STM package? Also, if you can please see How to Report a Problem and provide the information requested under "Playback Issues" then we can take a look at what is going on. Thanks.
m-joy 15 Posted September 21, 2016 Author Posted September 21, 2016 Hello, I have installed the ST Microelectronics Emby Package (Development release) as beta tester on my server for the DS216play. I commited a report under "sendlogs_DS216play_synology_monaco_ds216play_20160912T153919UTC.tgz" if that helps. I also added another file for my system informations. I can post another log later after. The Part making problems is the NVIDIA Shield Android TV with Version 3.2 (which should be android 6). It looks like SHIELD tries to encode all videos (high CPU load on server) which is wrong. Shield has the latest emby app installed from the google app store. What more informations do you need? rundiags.txt
Luke 42077 Posted September 21, 2016 Posted September 21, 2016 Hello, I have installed the ST Microelectronics Emby Package (Development release) as beta tester on my server for the DS216play. I commited a report under "sendlogs_DS216play_synology_monaco_ds216play_20160912T153919UTC.tgz" if that helps. I also added another file for my system informations. I can post another log later after. The Part making problems is the NVIDIA Shield Android TV with Version 3.2 (which should be android 6). It looks like SHIELD tries to encode all videos (high CPU load on server) which is wrong. Shield has the latest emby app installed from the google app store. What more informations do you need? Hi there, welcome. Just click the link he provided and the instructions are right there about how to report a media playback issue. Thanks !
m-joy 15 Posted September 21, 2016 Author Posted September 21, 2016 where can i find the "server transcoding log" on my synology nas? i really have problems finding files because there is nothing in the "Homes" folder of the emby user....
ebr 16169 Posted September 21, 2016 Posted September 21, 2016 Also, in the same document I linked to, there are instructions for sending a log from the app. Play something and then follow those instructions. Thanks.
m-joy 15 Posted September 21, 2016 Author Posted September 21, 2016 Hello, i added two log files. One from the server, one from a movie ( i think) that i played on the NVIDIA SHIELD ffmpeg-remux-ce4afad4-c6f3-4c40-a35c-a7aec28175cf.txt serverlog1.txt
ebr 16169 Posted September 21, 2016 Posted September 21, 2016 It is only remuxing the audio and it looks like it is just knocking the bitrate down from 640k to 448k. Luke, is this a valid limitation? It isn't something that appears to be controlled by the profile.
Luke 42077 Posted September 22, 2016 Posted September 22, 2016 It is only remuxing the audio and it looks like it is just knocking the bitrate down from 640k to 448k. Luke, is this a valid limitation? It isn't something that appears to be controlled by the profile. It is a limitation preventing stream copy of the audio but it's not a limitation affecting direct play of the whole video. Does that help?
ebr 16169 Posted September 22, 2016 Posted September 22, 2016 It is a limitation preventing stream copy of the audio but it's not a limitation affecting direct play of the whole video. Does that help? Well, the only thing that appears to be happening is the audio bitrate is being bumped down so I don't know why it wouldn't just direct stream then...
m-joy 15 Posted September 22, 2016 Author Posted September 22, 2016 NVIDIA Shield seems to be a bad boy.... If there is anything i can do to invenstigate the problem, let me know. I could attach log files from different movies with different audio stream if that helps.
ebr 16169 Posted September 22, 2016 Posted September 22, 2016 If you can do this it may help: Also, in the same document I linked to, there are instructions for sending a log from the app. Play something and then follow those instructions. Thanks.
m-joy 15 Posted September 22, 2016 Author Posted September 22, 2016 hello, i activated the debug logging, but i do not find the " new tile on your home page settings row labelled "Send Log""
Luke 42077 Posted September 22, 2016 Posted September 22, 2016 Hello, i added two log files. One from the server, one from a movie ( i think) that i played on the NVIDIA SHIELD I wanted to take another look at these but actually these logs appear to be from playback with the Emby Theater windows store app. Can you provide a new set of logs playing back from the Shield? thanks.
m-joy 15 Posted September 22, 2016 Author Posted September 22, 2016 Hello, thank you. Well i can not say 100% but i do not think it is emby theater from windows ? Anyway, i added more logs. Those are 100% sure from android app. P.S still didnot find the "send log" thing... ffmpeg-remux-8cb182ef-dff9-40ce-8268-4cc18dc3cee5.txt ffmpeg-remux-9008339f-540b-4a40-9998-2ce4d0cae11c.txt server.txt
ebr 16169 Posted September 22, 2016 Posted September 22, 2016 hello, i activated the debug logging, but i do not find the " new tile on your home page settings row labelled "Send Log"" You did this in the settings in the app, not the server, right...?
ebr 16169 Posted September 22, 2016 Posted September 22, 2016 Something else you can try is to join the beta and try the latest version. It very well may behave differently. Android Open Beta Testing
m-joy 15 Posted September 23, 2016 Author Posted September 23, 2016 Hello, i did the change for debug logging in the Server settings with google chrome. I am beta tester now. Will check resulta
Luke 42077 Posted September 24, 2016 Posted September 24, 2016 Same Problem with latest beta =( Can you provide a new set of logs please? thanks !
m-joy 15 Posted September 24, 2016 Author Posted September 24, 2016 I pressed the send log button in the android tv app. I thought it is on the server that is whY i did not find it. I will also post more logs later.
m-joy 15 Posted September 24, 2016 Author Posted September 24, 2016 Hi, i sended another log over the app. There is no more remux log generated, only the server log... I was able to play one movie with stutter, two other failes to play completely now with the error message "Too many errors" (something like that...) Server2.txt
ebr 16169 Posted September 24, 2016 Posted September 24, 2016 I think the way your videos are encoded is incompatible with the player. Lacing only supported in SimpleBlocks I seem to recall running into this before but I cannot recall what the resolution was (other than re-encoding).
ebr 16169 Posted September 24, 2016 Posted September 24, 2016 Here is the other topic: https://emby.media/community/index.php?/topic/35206-movies-plays-on-1-shield-but-not-another/?p=332686
m-joy 15 Posted September 25, 2016 Author Posted September 25, 2016 So the problem is the shield and not the server? Or is it the apk in combination with the shield? Is there a way to fix the problem?
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