No playing on internet

[denisb88 1]

I try to play a movie with my iPhone with my Emby QNAP server.

I can browse my library on internet when I open 8096 port but when I try to read a movie, after 30s I get an error message "La lecture de la video a rencontré une erreur"

With local connexion, all is fine.

When I use Emby connect, I see my server but I can't reach it. I get always an error

How to fix it ?

thanks

Edited August 3, 2016 by denisb88

[Luke 42077]

Hi, welcome. I would take a look at our Connection Troubleshooter. Please try the steps listed there and let us know if they all pass successfully, or you get stuck somewhere. thanks!

[denisb88 1]

I have pass the steps on the page.

I have forwarded 8096 port on my livebox

I am connected to my premiere account.

I can select my server

I can browse my library with distant connection

I can read synopsis BUT when I try to read the movie on my iPhone I get the message "La lecture de la video a rencontré une erreur" (no error with local connexion)

 

Strangely, it works fine on distant PC et more strangely on distant iPad but not with my iPhone

I have tried with another iPhone with distant connection and I get the same error.

[Luke 42077]

Ok, thanks for the info. We're looking into it.

[denisb88 1]

It works now.

 

Strange 

[Luke 42077]

Bravo