No Subtitles in TVshows with Foreign bits!

[billy24752 0]

Hi, hoping somebody patient can help?
I love Emby no really love it, I bore everybody who comes round to show them how smart the system is and happily pay for the premium service.
However, any film or tv show that has segments which are in a foreign language and subtitles come up are not showing at all.
I first noticed it with the Revent and more with the tv show Orange is the new Black, there are swaths of dialog in Spanish I have resorted to watching the shows via VLC which show the subtitles but I would much rather use Emby.
I run Windows 10 and use Emby Theatre.
I am not the most technical on the PC so nice and basic with any responses please guys

[Luke 42078]

Hi, welcome. Have you tried enabling subtitles during playback by hitting the CC icon?

[billy24752 0]

HI, I have yes, no luck

[Luke 42078]

Hi, can you describe what "no luck" means? Thanks.

[billy24752 0]

nothing comes up, when I click the two C's no subs come up.

[Sven 136]

What do you see under the media info. The subtitles are available? Can you post a screenshot?

[Luke 42078]

are these internal or external subtitles? external means they'd be in a separate file next to the video, like an srt file for example. thanks.

[billy24752 0]

the subs are there, as they come up when using VLC.

 

What should I screen shot?

 

thanks for helping

[Sven 136]

Yes but also recognized by Emby?

 

When you open a movie in Emby (the detail page).

Go to the end, You can find something like "Media Info". Take a screenshot from that part...

[billy24752 0]

sorry to be thick, what do you mean the detail page?

 

[billy24752 0]

please find atatched two pics, one shows the main page which demonstrates the two CC's i have also done a screen grab of the subs page which shoiws the sub's are reconised, howevere they do not play when selected and the tv show/ film is playing

 

due to pic size will add other picture in different post

 

thanks very much for any help

Edited August 3, 2016 by billy24752

[billy24752 0]

other pic as mentioned

[Luke 42078]

Ok so they are selectable but they just don't show up?

[billy24752 0]

yes thats correct

[Luke 42078]

If you go into settings -> Video, what is your selected Video renderer?

[billy24752 0]

sorry for late reply, really busy with work, video renderer is set to auto

[billy24752 0]

anybody help at all please?????

[Luke 42078]

I can't reproduce the problem, sorry. Does the issue occur when playing in the emby web interface?

[billy24752 0]

it does appear to work using the web interface

[Luke 42078]

Ok. Since I cannot reproduce the problem, is it possible for you to upload a sample file for testing to something like dropbox or google drive? thanks.