Missing images after upgrade

[tman 47]

I've just upgraded to 3.0.6000, and while the upgrade went ok, pretty much all actor images are now missing, and my genre images have changed to some old ones I don't use anymore. The Database Cleanup task ran and completed ok after the upgrade.

 

I then ran the 'Refresh People' task, which took over 4 hours to complete, but did in the end, but still no actor images. General movie posters/thumbs seem ok.

 

I know at one point a while back the IBN 'People' folder changed, and I had a similar problem as to this time, so has this happened again? I currently have an IBN subfolder called 'People' which is populated with thousands of folders not many with images.

 

So, in the Web UI, my IBN folder is F:\Cache\Emby\ImagesByName, but are actor images stored in this folder (as sub-folders A,B,C etc), or are they stored in the 'People' sub-folder, or somewhere else now? What about Genre/Studio images? 

 

Thanks

[Happy2Play 9783]

 So, in the Web UI, my IBN folder is F:\Cache\Emby\ImagesByName

Where do you see this?  Is this your metadata location?

[tman 47]

Thanks.

 

LIbrary -> Advanced -> Metadata Path = F:\Cache\Emby\ImagesByName

 

F: is a local drive on the Emby Server by the way (SSD).

Edited July 24, 2016 by tman

[Happy2Play 9783]

Is there a folder in that location called metadata?

[vaise 340]

Hi,

 

I have just noticed all my artwork is not showing on the roku's after the upgrade also.

 

I went to the web based version and same thing - no artwork for anything at all.

 

Restarted emby server, it did a media scan as normal.

 

No help - all artwork not showing.

 

I have not set a metadata path - whatever the default was i guess.

 

Any ideas ?

Edited July 25, 2016 by vaise

[Luke 42081]

only actor artwork? what about media artwork?

[vaise 340]

Ignore my update - it is all back now.......  dunno where it went for a second but I guess the emby restart / rescan fixed it.

[Luke 42081]

Well done. Thanks for reporting.

[tman 47]

Is there a folder in that location called metadata?

Yeah, sure is. Looks like it's new though - all the content was created in the last day or so. 'Genre' folder here contains all my old images, and the 'People' folder looks new too. So, as it stands, I now have 3 locations for actor images;

 

F:\Cache\Emby\People (seems very old)

F:\Cache\Emby\ImagesByName\People (I think this was the one I was using)

F:\Cache\Emby\ImagesByName\Metadata\People (seems to be the new one created after the upgrade to 3.0.6000. Unpopulated by the looks of it)

[tman 47]

Ignore my update - it is all back now.......  dunno where it went for a second but I guess the emby restart / rescan fixed it.

None of my actor images are back yet. Restarted server twice.

[Luke 42081]

Yeah, sure is. Looks like it's new though - all the content was created in the last day or so. 'Genre' folder here contains all my old images, and the 'People' folder looks new too. So, as it stands, I now have 3 locations for actor images;

 

F:\Cache\Emby\People (seems very old)

F:\Cache\Emby\ImagesByName\People (I think this was the one I was using)

F:\Cache\Emby\ImagesByName\Metadata\People (seems to be the new one created after the upgrade to 3.0.6000. Unpopulated by the looks of it)

 

Move your images from the second one to the third one.

[nickyrat 2]

Huh, I have this same issue. All of my actor images disappeared.

The new metadata subfolder is there now, but is empty.

I have been using the ImagesByName\People option for forever...when did the folder change to ImagesByName\Metadata\People?

Do I need to manually move all of my image folders into this new metadata sub folder? Or just People?

Thanks!

[Happy2Play 9783]

Huh, I have this same issue. All of my actor images disappeared.

The new metadata subfolder is there now, but is empty.

I have been using the ImagesByName\People option for forever...when did the folder change to ImagesByName\Metadata\People?

Do I need to manually move all of my image folders into this new metadata sub folder? Or just People?

Thanks!

This change was done over 6 months ago.  Has it been that long since you have updated?  And there were a lot of topics open about is then.  If your populated people folder is not in metadata ( or the path listed on the dashboard for metadata) then Yes you will need to movie it there.

[nickyrat 2]

No, I constantly update. It all still showed up just fine until I happened to look today. My son likes to see the pictures of the people that do that voices in things, and suddenly they weren't there anymore.

I guess it was still getting the data from the old file structure somehow, but maybe stopped with the latest server update?

Anyhoo, I manually copied the People folder over, and now it populates fine. Do I need to move any other folders around into the new metadata subfolder?

And to be honest, I never really come to the forums. Emby "just works" and works great, so I don't ever really need to research things. But I will make sure to keep an eye out now after updates!

Thanks!

[Luke 42081]

No, I constantly update. It all still showed up just fine until I happened to look today. My son likes to see the pictures of the people that do that voices in things, and suddenly they weren't there anymore.

I guess it was still getting the data from the old file structure somehow, but maybe stopped with the latest server update?

Anyhoo, I manually copied the People folder over, and now it populates fine. Do I need to move any other folders around into the new metadata subfolder?

And to be honest, I never really come to the forums. Emby "just works" and works great, so I don't ever really need to research things. But I will make sure to keep an eye out now after updates!

Thanks!

 

Sorry I think this was my fault. You'll never have to do this again. Yes if you still have the contents of the other sub-folders, it might not be a bad idea to move them in too.

[nickyrat 2]

Sorry I think this was my fault. You'll never have to do this again. Yes if you still have the contents of the other sub-folders, it might not be a bad idea to move them in too.

 

Thank you for the heads up. No biggie, was an easy fix. Thanks for everything that you do!