Majority of TV Shows not showing seasons or episodes

[iBoss 31]

Here it is. I have waited around 25 minutes

 

If you go to the detail screen of a next up episode, then click the season link, are you able to see episodes for that season?

 

No, it shows just an infinite loader indicator

 

I'll update to the new version 3.1.106 and do the test again.

 

thanks

[Luke 42077]

Ok, I'm going to add more logging for the next beta, thanks.

[Luke 42077]

3.1.107 is up. Please grab that, make sure debug logging is still on, and try to pull up a season list. thanks.

[iBoss 31]

Version 3.1.107.0

 

• Details TV Shows: No seasons list (I was waiting there around 20 min)

 

 

If you go to the detail screen of a next up episode, then click the season link, are you able to see episodes for that season?

 

• Detail screen of a next up episode, then click the season link: yes I see the episodes for that season but after around 20 min. the cover image for that season is shown after around 11 min; and then the episodes list are shown after around 10 min

 

Thanks

server-63606937429.txt

Edited August 16, 2016 by iBoss

[Luke 42077]

Ok thanks. In the next build I will add additional logging.

[madjomack 0]

Ok thanks. In the next build I will add additional logging.

 

I want to thank you for continuing the work on this issue. I am having the same issue and as some others have said the ... and refresh isn't doing anything for me neither.

[bozrdnag 75]

Luke - I know you said you would add mor logging so my log may not be of any use but I figured I'd post it anyhow in case in does shed some light. I grabbed the log from Version 3.1.107.0 the moment the seasons appeared (or at least as fast as I could save it).  You can see this line in the log:

2016-08-16 16:15:50.6340 Debug BaseItem: GetSeasons returned 9 items from database

But that was when I first went in to the series.  No seasons showed up until somewhere at the end of the log right before I captured it.

server-63606960140save.txt

[Luke 42077]

Luke - I know you said you would add mor logging so my log may not be of any use but I figured I'd post it anyhow in case in does shed some light. I grabbed the log from Version 3.1.107.0 the moment the seasons appeared (or at least as fast as I could save it).  You can see this line in the log:

2016-08-16 16:15:50.6340 Debug BaseItem: GetSeasons returned 9 items from database

But that was when I first went in to the series.  No seasons showed up until somewhere at the end of the log right before I captured it.

 

Thanks, yea it's able to retrieve the seasons. It's something else after that, when it is packaging up the data to return to the app. Thanks.

[Luke 42077]

3.1.109 is up. Please provide a new log with that. Thanks.

[iBoss 31]

Version 3.1.109.0

 

Here is the log

server-63607021057.txt

[bozrdnag 75]

I haven't yet updated to the new version yet as it's not showing for my docker container yet.  But I have done some more testing and I am seeing the delay in the logs.  I just used my cell phone to time the duration between clicking on a series and it's seasons appearing and I got 1:09.66.  Checking the log shows this line:

2016-08-17 14:55:10.5288 Info HttpServer: HTTP Response 200 to 192.168.1.38. Time: 69042ms. http://192.168.1.42:8096/emby/Shows/b6a3ac4bd5491330f313cbd50253195b/Seasons?userId=db850fea48004a8d8db369870829b085&Fields=ItemCounts,AudioInfo,PrimaryImageAspectRatio,BasicSyncInfo,CanDelete

That 69042 ms works out to be 1:09.04.  On another series I timed it at 3:17.81 and the log showed this:

2016-08-17 15:00:45.7605 Info HttpServer: HTTP Response 200 to 192.168.1.38. Time: 197032ms. http://192.168.1.42:8096/emby/Shows/60e9ac1d2510e30ce43bacb049b071ba/Seasons?userId=db850fea48004a8d8db369870829b085&Fields=ItemCounts,AudioInfo,PrimaryImageAspectRatio,BasicSyncInfo,CanDelete

Which comes out to 3:17.03.  I have tried about six other shows and get similar results each time.  So it seems that this log entry accounts for pretty much all of the delay.  Additionally, I've checked the timing multiple times for the same show and the delay is always close to the same (within 1-2 seconds both in the log and my measured times).

 

Hope that helps somehow.

Edited August 17, 2016 by bozrdnag

[bozrdnag 75]

Version 3.1.109.0

 

Here is the log

 

iBoss - In your log I see two large delays:

2016-08-17 09:53:37.8276 Info HttpServer: HTTP Response 200 to 51.36.253.11. Time: 236002ms. http://192.168.2.108:8096/emby/Shows/a6d993d33a75f1b2243f470c66f07462/Episodes?seasonId=7aecd53dc7cdffc3642f8353e86d5270&userId=8ba1eed27e7546b5a20f46bc2484d181&AdjacentTo=68cd8206524b0fd29904ac7923b8589f

and

2016-08-17 10:01:12.8305 Info HttpServer: HTTP Response 200 to 51.36.253.11. Time: 238793ms. http://192.168.2.108:8096/emby/Shows/a6d993d33a75f1b2243f470c66f07462/Episodes?seasonId=7aecd53dc7cdffc3642f8353e86d5270&userId=8ba1eed27e7546b5a20f46bc2484d181&Fields=ItemCounts,AudioInfo,PrimaryImageAspectRatio,BasicSyncInfo,CanDelete

Did you experience approximately a 3:56 and 3:58 delay respectively?  

[Luke 42077]

Can someone else provide an equivalent log to post #135 so that I can compare? thanks.

[bozrdnag 75]

I forgot I had a server install on my Windows desktop.  I updated it to 3.1.109.0 and here is it's log:

 

 

server-63607049201.txt

[Luke 42077]

3.1.110 headed up. Please let me know if it makes a difference, and if not, please provide a new log. that's basically the process until we weed it out.

[bozrdnag 75]

Here's a new log:

 

EDIT:  Sorry I must have attached the wrong log the first time around.  Fixed now.

server-63607050227.txt

Edited August 17, 2016 by bozrdnag

[Luke 42077]

Here's a new log:

 

EDIT:  Sorry I must have attached the wrong log the first time around.  Fixed now.

 

Unrelated, your ffmpeg config is invalid and pointing to a .c file instead of .exe. 

[bozrdnag 75]

This is just a test install not one I use.  So if it's not impacting the problem we're working on, I'm not worried about it.

[omnilogix 0]

3.1.110 headed up. Please let me know if it makes a difference, and if not, please provide a new log. that's basically the process until we weed it out.

 

version 3.1.110 now seems to be working on my XB360.  Including the log just in case...

Log.txt

[Luke 42077]

what, really, can anyone else confirm?

[Luke 42077]

Wait, that log is on version 3.0.6060.0

[omnilogix 0]

Wait, that log is on version 3.0.6060.0

It's split i think,  the log was active, and I installed the latest beta.  It did not seem to start a new log, but the last timestamps were after the beta install

[Luke 42077]

I don't see the beta version in that log, but if it's working for you then that's good to hear.

[omnilogix 0]

Wait, that log is on version 3.0.6060.0

Here is the most recent log, definitely has 3.1.110 activity.   The previous log had beta activity starting around timestamp 2016-08-17 18:35:00 or so

Log.txt

[Luke 42077]

Well I guess we'll have to see what others report. I did cut the work by almost half but I was not expecting that to be a fix.