Android Fire HDX 7 sound stuttering and dropping

[Zodiarc 0]

Hi.

 

I've downloaded the Emby Mobile App from the Amazon AppStore. I get sound stuttering or even no sound at all (every 30-60 sec for 5-10 sec) on my Kinde HDX 7. I also tried it on my Samsung Galaxy Note 4 and no issue there. Is there a fix for this?

 

P.S. I meant Amazon in the title not Android. 

P.P.S. I'll add logs as soon as I have access to the device

 

Logs attached

91335191-b937-49ec-9de3-b0178e5030e02.log

5a8d4f4a-5276-4ef8-996c-2716c7661d691.log

77690f35-4bb9-4fc7-b2f0-f1d880f528da2.log

cce2eceb-f7fb-4b6b-adb5-9ec8a959c0162.log

c6faed43-92e1-4133-8ed2-777ca9ca1f7b1.log

f4e6ec06-60a1-4fcc-b876-a7d3d47023491.log

Edited July 12, 2016 by Zodiarc

[Luke 42077]

Hi, yea we'll need to see an app log. You can also try lowering the in-app bitrate setting in case it might just be pushing the device too hard. The default is automatic. You can try setting it to something like 1mbps, then if successful, work your way up.

[casminkey 19]

I was having that same problem on a Kindle Fire HD 7 (not HDX). Also, Emby frequently closes.

 

It's a brand new device and there seems to be something wrong with the battery as it keeps shutting off if it gets below 67% charged. So I just assumed it's a defective device and having a new one shipped out.

 

Anyway, if you happen to find a solution, would you mind posting it here? I'll see if I get the same issues on the new device if it helps your troubleshooting.