Can connect remotely with direct ip but not with emby connect

[wex101 12]

As the title implies, I'm running into an issue where I can connect directly to my server using my ip, but when I try to connect through emby connect, it can't reach the server. Is there a different port for emby connect I need to forward?

[swhitmore 781]

Are you talking about external or internal?

[Happy2Play 9782]

Does your direct ip show the port is open on canyouseeme.org?

[wex101 12]

It does say it's open, and I'm talking external sorry. I can connect with my ip outside of my network, just not with emby connect..  Unfortunately, I need to use Emby connect due to restrictions and ease of use with family I am trying to share with.

 

Edit: Here's a thought.  Could it have something to do with me using a MB3 supporter key instead of one of the new emby premiere keys?  I donated and received the key in November of 2014 and the email states "You are on the Lifetime subscription plan. It is valid for the life of the 3.x major version."

Log

Edited July 10, 2016 by wex101

[Luke 42080]

Hi, if you look at the external address that is displayed on the front page of the emby server dashboard, is that address correct?

[wex101 12]

Yes, the external ip that is on the dashboard is the one I connect with. Sometimes it lists a different ip when I have VPN turned on, but I can still connect with it. While testing emby connect my VPN was turned off

[wex101 12]

Bump, because I've spent hours on this and can't figure it out!

[Luke 42080]

What Emby app are you trying to use?

[wex101 12]

Just connecting through the emby app url on any Web browser. Direct ip works fine on the browser, but using emby connect gives this server cannot be reached error.