H.265 playback support via Google Chrome Broken

[jayw654 5]

I have videos encoded in h.265 with the mp4 container file format with  AAC audio and they use to play perfectly but the latest version of Emby server just broke support of it with version 3.0.5985. If this isn't the propwer place to report bugs please reply with the proper place and I'll this to the correct area.

Edited July 8, 2016 by jayw654

[Luke 42083]

Hi there, welcome. Very sorry to hear about this. In order to best help you, please see how to report a media playback issue. Thanks!

[jayw654 5]

Okay it seems even h.264 is affected as well. so here are some screenshots.

 

 

 

Also the logs WILL require a login but this can be done through a web browser.

 

URL: https://fileserver.jpwservices.net

Username: emby

Pass: 12345

[Luke 42083]

Can you attach or PM the logs? Thanks.

[TheBakers711 2]

I am having the same problem, using a Win7 server.  Firefox on the server and a Firestick can't play MKV/H.265, but Kodi (using Emby for Kodi) can. 

 

I have submitted the Firestick logs to ya'll eletronically, but I can't see how to attach the server logs.  I can see 2 different ways to manage my uploads, but no way to upload them.There were LOTS of remux logs for each movie I tried to play.

[ebr 16187]

See "How to post log files" at the bottom of this topic: How to Report a Problem

[TheBakers711 2]

Apologies, looking in the wrong tool section and didn't scroll down.  Thank you for your patience, all of you. 

 

I have no idea how you match up my error log from the Firestick, I'm guessing through the Emby Premier ID?  All Emby activity is run through this account, though not my first account for posting here.

 

Emby Log - Zootpia playback on server.txt

 

Emby - Log - Zootopia remux log.txt

[Luke 42083]

Apologies, looking in the wrong tool section and didn't scroll down.  Thank you for your patience, all of you. 

 

I have no idea how you match up my error log from the Firestick, I'm guessing through the Emby Premier ID?  All Emby activity is run through this account, though not my first account for posting here.

 

Emby Log - Zootpia playback on server.txt

 

Emby - Log - Zootopia remux log.txt

 

Somehow you're missing an ffmpeg path. You can fix this in the emby server dashboard under Playback -> Transcoding. Since you're running windows, download the 64-bit static build from here, and unzip to a folder of your choice:

 

https://ffmpeg.zeranoe.com/builds/

 

Question - is this the first version of Emby you installed?

[TheBakers711 2]

Somehow you're missing an ffmpeg path. You can fix this in the emby server dashboard under Playback -> Transcoding. Since you're running windows, download the 64-bit static build from here, and unzip to a folder of your choice:

 

https://ffmpeg.zeranoe.com/builds/

 

Question - is this the first version of Emby you installed?

 

Downloaded and updated in Dashboard, still getting the Video Error message for that file (and others).

 

I've been around since the old WMC days, and using the server since it came out but only very limited us of the Android and iOS apps to cast to a Chromecast.  I recently expanded to Premier to take advantage of the Firestick for the kids room and am shaking out the problems. 

[Luke 42083]

Downloaded and updated in Dashboard, still getting the Video Error message for that file (and others).

 

I've been around since the old WMC days, and using the server since it came out but only very limited us of the Android and iOS apps to cast to a Chromecast.  I recently expanded to Premier to take advantage of the Firestick for the kids room and am shaking out the problems. 

 

Then please provide a new log, thanks.

[TheBakers711 2]

Then please provide a new log, thanks.

 

Ok, I had screwed up saving the settings changes.  When I made them and saved, everything worked fine.  Went to restart the server, got an unhandled exception error.  Restarted the PC just to flush everything and I see AVG report back to me that it removed that ffmpeg file I just saved was removed as a threat. 

 

While I can probably whitelist or something with AVG, I'm curious why this is happening and if I need to save the ffmpeg somewhere else to keep it safe or something.  I keep a folder of weird stuff for media center applications in My Documents, if that matters. 

 

I'm betting this AVG interference is the source of jayw654's problem as well.  I had everything working perfectly and then suddenly I've got kids whining, and I haven't fiddled with settings like this recently. 

[Luke 42083]

Ok, so that explains the problem. I'm not sure why it would flag it but we do see that happen every once in a while. I don't think it's going to matter where you save it.

[TheBakers711 2]

Ok, I'll handle it on my end with settings.  Thanks for help diagnosing and hopefully this thread will help others when it happens in the future.

[jayw654 5]

I don't use AVG for my antivirus at all and would never use AVG, EVER! anyway I tried playback today on a fresh clean system the I had installed on an SSD which is Windows 10 x64 with no AV and still had the same issue. So no the explanation helps me none. To give more accurate info it was cause  by the 3.0.5985.0 update because I was playing movies and adding then I noticed an update came through 10 minutes later then the h.265 movies failed to play. Pretty obvious what happened. Lastly, I'm running Windows Server 2102 Datacenter (non-R2) so AVG won't load on it anyhow unless I buy the business version which fo AVG I would never do.

Edited July 18, 2016 by jayw654

[jayw654 5]

Oh BTW I did notice without SSL h.264 files wiles seem to all play without issue (as far as I have tested) and h.265 files will NOT play but with SSL turned on h.265 files still will not play but then some h.264 files won't play either. I'm starting to think its a 2 part issue.

 

1. fix h.265 playback

2. slightly relax the SSL as far how strict it is so it does not interference with playback experience by some h.264 files.

 

BTW Please keep in mind this is with the Emby transcoder completely disabled.