Playback stops after few seconds

[TonyAdamson 1]

Hi,

 

Luke,I spoke to you about this a couple of weeks ago. Only just had chance to try again.Still having issues.

 

For example, just now tried to watch the first episode of a season. Emby played the first few seconds of every episode. then returned to the title screen.

 

Log attached.

 

Thanks.

Log.txt

[anderbytes 141]

For some reason "appVersion" parameters is going null.

 

Have you tried to reinstall de application? Reset all the TEMP and Emby data folders?

[TonyAdamson 1]

For some reason "appVersion" parameters is going null.

 

Have you tried to reinstall de application? Reset all the TEMP and Emby data folders?

Hi, I have tried a reinstall of Theater. Not tried resetting any folders. Worth a try though.

[TonyAdamson 1]

For some reason "appVersion" parameters is going null.

 

Have you tried to reinstall de application? Reset all the TEMP and Emby data folders?

 

OK, tried what was suggested. Still the same. New log attached.

Log.txt

[Luke 42078]

Is this only in Emby Theater? what about the built-in web app?

[TonyAdamson 1]

Is this only in Emby Theater? what about the built-in web app?

 

Yep, plays fine from the web app and Emby for android...

[anderbytes 141]

Maybe some leftovers at windows registry?

[TonyAdamson 1]

Maybe some leftovers at windows registry?

 

I don't know what that means...

[anderbytes 141]

Windows keeps lots of configurations of apps in a place called "registry". Maybe uninstalling and erasing files is not enough yet.

 

Tried using one of those system cleaners? They usually try to then lots of difference places simultaneously.

[TonyAdamson 1]

Windows keeps lots of configurations of apps in a place called "registry". Maybe uninstalling and erasing files is not enough yet.

 

Tried using one of those system cleaners? They usually try to then lots of difference places simultaneously.

 

Left over from what though? one day it worked fine then it stopped working fine.

[TonyAdamson 1]

Yep, plays fine from the web app and Emby for android...

 

Any ideas Luke?

[Luke 42078]

in video settings try switching to the evr renderer.

[TonyAdamson 1]

in video settings try switching to the evr renderer.

 

Seems to have worked. Thanks for your help. Is there a problem with evr+?

[Luke 42078]

Seems to have worked. Thanks for your help. Is there a problem with evr+?

 

Yes but only limited to certain videos with certain hardware. For instance, we have not seen it occur with intel video chips. We're still tracking it down. Thanks.