The disappear image problem/solution

[docbill 0]

After scanning my movies, about 2% of the movies were missing posters.

 

I went in and manually associated the posters.   Then I decided to store the posters on the movie folders, so I checked the appropriate box.  

 

After the refresh, I noticed the same movies where missing posters again.   So I went back and added them all a second time.

 

Then after another refresh they disappeared again.  I also noticed some I replaced had been reverted.   That gave me the clue it was reading them from the original files <MOVIE>.jpg files.   So wrote a script that copied <MOVIE>-poster.jpg to <MOVIE>.jpg after updating them again...

 

This morning again, all the posters where gone.   It turns out <MOVIE>-poster.jpg only exists in folders with multiple movies.  Otherwise it is just poster.jpg...

 

I was about to update them all again with this realization, when I noticed many jpg files were 0 size.   In fact the list exactly corresponded to the movies that kept getting blank posters.

 

After removing all the zero size files and doing a refresh, all the posters where finally properly assigned.

 

I suspect the 0 size files came from when I lost internet connection while a movie scrapper program was running.   Hopefully, this post can help others to learn what to look for, so they don't need to remap the poster images many times before discovering the real issue...

 

[Luke 42077]

Interesting thanks for the info. We've also seen someone else mention this in relation to file permissions.

[softworkz 5066]

May be we should try to read and decode local image files before assigning them..

[jaybroni 4]

I have this issue with Emby on a Lubuntu server. Is the solution something us administrators should tackle, or will it be addressed in a coming release. I'm happy to clear out 0kb .jpg files and check permissions, I just wonder if the issue will return as mysteriously as it first appeared. Thoughts?

[Luke 42077]

Deleting is always risky so the server's not going to clean up existing files, sorry. but what we can do is find out why it's happening and learn how to prevent it. So what I would try to recreate the issue and then provide the server log:

 

http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.