New update broke Trailers in cinema mode

[mcpllabelle 8]

Ever since the most recent update the Trailers won't play with cinema mode enabled.

 

It was fine before the update.

 

I tried with 4 different kind of clients.

No trailers on either.

 

Thank you.

[Luke 42085]

Hi there, sorry to hear about this. Can you please describe your problem with more detail? Best best is to see how to report a problem. Thanks!

[mcpllabelle 8]

Server: 3.0.5972.0

 

Trailers no longer playbefore the main feature like before.

 

Deosn't play on mobile, web, samsung client or theater.

 

I update the trailers plugin with no change.

 

Scanned library numerous time, no change.

 

Verified settings in "Playback" haven't changed.

 

Any ideas?

 

Everything worked with the prior version.

[ebr 16193]

As outlined in the linked document, we'll need to investigate a specific example and see the log from that session.  Thanks.

[mcpllabelle 8]

Specific?

 

It happens all the time..check the server code against the previous versions in the lines that covers Trailer in Cinema mode. There must be an anomaly in there.

 

Im a paid user...dont make this harder than it as to be.

 

The Damsung client guys were able to find issues with less of a description than I already gave you.

 

Good hunting.

[Luke 42085]

Hi, unfortunately it's not that simple. We know that this isn't a widespread problem based on our own testing as well as reports from other users, so that's why we asked for a little more information. In the meantime we certainly will keep testing to see if we notice anything ourselves. Thanks.

[mcpllabelle 8]

Its fixed...

 

Thank you.

 

Unchecked "include unwatched content"

[Luke 42085]

Well done. Thanks for reporting back.

[mcpllabelle 8]

No problem