E-Series fails to load

[eseelke 0]

Issue description:

I follow the steps to load the client on my Bluray device. The download status bar goes all the right the right, but then the device locks up. My only choice at that point is to power off device in order to regain control.

 

 

Steps to reproduce:

Follow steps exactly as on https://emby.media/community/index.php?/topic/9869-samsung-smart-tv-app-install-instructions/?p=277346

 

 

My TV/HTS/BD Player model number:

HT-E5500Series_ZA

 

 

My firmware version:

HTB-E5500WWB-1023.1

I have been trying this for months. I know my device has had at least two firmware updates in that time.

 

Other TVs etc. the issue has been reproduced on:

N/A

 

 

My Emby server version:

N/A

 

 

My current Emby Samsung client version:

Unknown

 

 

Other Emby Samsung versions the issue can be reproduced in:

N/A

 

 

Supporting information to include logs and pictures where applicable:

No logs

[FrostByte 5392]

I'll try and reload it on my BD player just in case there is an issue with the server.  Though since the bar is moving it sounds like the server is up. 

 

There have been a few cases lately where new firmware updates are preventing the app from loading anymore on certain devices, but can't say for sure that is the issue here right now

 

Edit: No issues loading on my F6500W.  The progress bar goes all the way to the right and waits for about 20 seconds and then I get the completion message and click ok.

Edited June 3, 2016 by FrostByte

[FrostByte 5392]

I noticed you reported this error prior in 2015.  Did you see cmcg's reply?  It looks like cmcg has an E-series player also and was having the same issue, maybe when he gets back here soon he can tell us if he ever resolved the issue since then

 

 http://emby.media/community/index.php?/topic/26108-old-bug-thread/page-4#entry278725​

Edited June 3, 2016 by FrostByte

[eseelke 0]

I had forgotten that I had posted about this before, but had not seen the reply.

 

I guess I will wait and hope he was able to resolve it.

 

Thanks for the update.

 

Eddie