Subtitles causing playback to not work on Firetv stick

[waverly360 2]

Yes, I'm on a stick. Let me get back home and I'll get you all of the transcode logs. I sent logs for a 2-3 things, actually, so I hope I didn't confuse things with the wrong log file from the firestick emby app.

[ebr 16169]

I don't want all the transcode logs because I won't know what I'm looking at.

 

If you could please just cause the problem and send that transcode log that will be very helpful.  Thanks.

[waverly360 2]

Hah...I didn't mean *all* of them. Just what you needed...I shouldn't post while distracted

[waverly360 2]

So ebr, I don't post many transcode logs...but I have *several* transcode logs from the recent play I attempted with the subtitle change:

 

[root@ifrit logs]# ls -lah | grep "May 25"

drwxr-xr-x.  2 emby emby 8.0K May 25 13:03 .

-rw-r--r--.  1 emby emby 3.0M May 25 00:00 server-63599719502.txt

-rw-r--r--.  1 emby emby  25M May 25 13:03 server-63599731200.txt

-rw-r--r--.  1 emby emby 9.4K May 25 13:03 transcode-08d39e16-878b-406e-904a-2513ea7848bf.txt

-rw-r--r--.  1 emby emby 7.7K May 25 13:03 transcode-2a98d45d-e02a-4762-8748-cdc868506caf.txt

-rw-r--r--.  1 emby emby 9.4K May 25 13:03 transcode-562e431e-d541-4714-90ba-0efe513cd40f.txt

-rw-r--r--.  1 emby emby 9.3K May 25 13:03 transcode-624d5a27-7ac9-4767-8249-f3b668a86379.txt

-rw-r--r--.  1 emby emby 9.4K May 25 13:03 transcode-78276807-006d-4df1-8b0a-39db16cda5cf.txt

-rw-r--r--.  1 emby emby 9.6K May 25 13:03 transcode-90eee563-97d6-4835-9742-37a456eb9d91.txt

-rw-r--r--.  1 emby emby  11K May 25 13:02 transcode-b5aa67ec-ee44-4e0e-832b-4d411a1e041b.txt

 

 

So...I wasn't sure which to send..so I *did* actually send you all of the transcode files >_>

 

sorry bout that..if you have more testing you want me to do, please let me know and I'll try something else.

server-63599731200.txt

transcode-2a98d45d-e02a-4762-8748-cdc868506caf.txt

transcode-08d39e16-878b-406e-904a-2513ea7848bf.txt

transcode-90eee563-97d6-4835-9742-37a456eb9d91.txt

transcode-562e431e-d541-4714-90ba-0efe513cd40f.txt

transcode-624d5a27-7ac9-4767-8249-f3b668a86379.txt

transcode-78276807-006d-4df1-8b0a-39db16cda5cf.txt

transcode-b5aa67ec-ee44-4e0e-832b-4d411a1e041b.txt

[waverly360 2]

Oh, also, the server-log was 25 megs...so I trimmed out everything prior to when I started playing the content.

 

Hopefully that's not a big deal..if you want the whole thing I can try to get it to you some other way.

[Luke 42077]

So ebr, I don't post many transcode logs...but I have *several* transcode logs from the recent play I attempted with the subtitle change:

 

[root@ifrit logs]# ls -lah | grep "May 25"

drwxr-xr-x.  2 emby emby 8.0K May 25 13:03 .

-rw-r--r--.  1 emby emby 3.0M May 25 00:00 server-63599719502.txt

-rw-r--r--.  1 emby emby  25M May 25 13:03 server-63599731200.txt

-rw-r--r--.  1 emby emby 9.4K May 25 13:03 transcode-08d39e16-878b-406e-904a-2513ea7848bf.txt

-rw-r--r--.  1 emby emby 7.7K May 25 13:03 transcode-2a98d45d-e02a-4762-8748-cdc868506caf.txt

-rw-r--r--.  1 emby emby 9.4K May 25 13:03 transcode-562e431e-d541-4714-90ba-0efe513cd40f.txt

-rw-r--r--.  1 emby emby 9.3K May 25 13:03 transcode-624d5a27-7ac9-4767-8249-f3b668a86379.txt

-rw-r--r--.  1 emby emby 9.4K May 25 13:03 transcode-78276807-006d-4df1-8b0a-39db16cda5cf.txt

-rw-r--r--.  1 emby emby 9.6K May 25 13:03 transcode-90eee563-97d6-4835-9742-37a456eb9d91.txt

-rw-r--r--.  1 emby emby  11K May 25 13:02 transcode-b5aa67ec-ee44-4e0e-832b-4d411a1e041b.txt

 

 

So...I wasn't sure which to send..so I *did* actually send you all of the transcode files >_>

 

sorry bout that..if you have more testing you want me to do, please let me know and I'll try something else.

 

Can you please do a test. Navigate to

/var/lib/emby-server/ffmpeg/20160215

Then unzip the attached file into that directory and try again. After unzipping there should be a fonts sub-folder. let me know if it makes any difference. thanks.

[waverly360 2]

Luke, the zip you gave me included a single font (ARIALUNI.TTF) and fonts.conf file.  The ARIALUNI.TTF file was identical to the one I already had (same matched sha1sum).  The config file was different, but only because the one you gave me was intended for a windows systems:

 

# diff fonts/fonts.conf tmp/fonts/fonts.conf 

1c1

< <?xml version="1.0"?><fontconfig><dir>/var/lib/emby-server/ffmpeg/20160215/fonts</dir><alias><family>Arial</family><prefer>Arial Unicode MS</prefer></alias></fontconfig>

\ No newline at end of file

---

 

I can go ahead and put that config file in it's place if that's what you intended?

[Luke 42077]

ok, if it's already there, nevermind. perhaps instead try removing it.

[Ponyo 22]

I've sent a couple of logs (user tako). Don't know if they got properly sent because everytime I had to go in and back out of the apps settings otherwise the send logs button wouldn't show.

 

Do I need to post the server and transcode logs too?

 

Sent from my HTL23 using Tapatalk

[ebr 16169]

Did you do this?

 

 

ok, if it's already there, nevermind. perhaps instead try removing it.

[Ponyo 22]

No, but doesn't the android app use the same file? Only the aftv is having subtitle issues.

 

I can't remove the file untold Monday and than it's another week until I can actually yesterday.

 

There isn't anything in the logs?

 

Sent from my HTL23 using Tapatalk

[Luke 42077]

Best to try that first and then report back. Thanks.

[waverly360 2]

I haven't yet, but I will as soon as I have a chance...busy week at work and daughter's last day of kindergarten...not that you need my life story. I'll try and do it tonight

[waverly360 2]

Ok, I removed the font and the problem persists. I removed the config file as well, and still exists. To be sure, I restarted the emby server process each time.

[Ponyo 22]

Submitted another 4 logs (same user as before). Didn't try removing the font as I don't have access to the server but going by waverly360's comments doing so doesn't solve the problem.

 

Sent from my HTL23 using Tapatalk

[Luke 42077]

So this is only when the server is burning in .ass subs, correct? Can someone provide a sample file for testing? Thanks.

[Ponyo 22]

No, all types of subs. Most of the logs I submitted have srt subs.

 

Sent from my HTL23 using Tapatalk

[ebr 16169]

I still don't see any errors in the app logs from the video player.

 

Just to confirm exactly what is happening - nothing is "crashing" correct?  The app remains responsive and you can back out of the video.  It is just that the video does not play back properly...

 

Also, transcodes work okay as long as subs aren't being burned in?

[Ponyo 22]

That is correct. Without subs the same files are transcoded without any problems.

 

When selecting subs the player doesn't crash, I can still back out of it.

 

After selecting subs the player continuously shows the loading circle and keeps skipping between what looks like the last frame rendered and the frame before that until I back out of the player. Didn't try and see what happens if I leave it like that for a long time.

 

Sent from my HTL23 using Tapatalk

[ebr 16169]

Luke, I'm out of ideas on the app side here.  The player doesn't appear to be throwing any errors but it obviously doesn't like something about the stream it is receiving - or the stream is actually getting garbled on the transcode...

[Luke 42077]

well let's start with srt since that is easier to track down then .ass.

[Luke 42077]

These logs here have some srt examples:

 

http://emby.media/community/index.php?/topic/35098-subtitles-causing-playback-to-not-work-on-firetv-stick/?p=331407

 

So what we need is a new example with both a working and non-working transcode log. The "non-working" one appears to just be a regular transcode. I say regular because the app downloads the subtitles separately, they're not handled as part of the video transcode. If it's just a regular transcode, then the ffmpeg command line should be more or less identical to the working scenario.

 

So let's get transcode logs of both of those, using the same video for testing. Thanks.

[ebr 16169]

I think I have found the issue and I will get an update out as soon as possible.

 

Thanks for your patience.

[waverly360 2]

Shut the front door...that's awesome ebr! Sorry I've been out of pocket. Looking forward to testing as soon as you're ready

[waverly360 2]

@@ebr the subtitle issue is fixed for me with the latest version! Super thanks!

 

Did you also fix the apostrophe problem? Seems like that's fixed as well,maybe?