Really need help here

[JERRY1 17]

The new ET just shows a black screen never got it running, old ET now stutters like every 2 seconds.

Really would like to get the problem corrected, my gt 610 video card is updated.

 

[Luke 42077]

Hi, I would try these two things and see if they make a difference:

 

http://www.techerator.com/2011/05/how-to-restore-aero-effects-if-the-windows-desktop-window-manager-crashes/

https://www.youtube.com/watch?v=v4uLIN_cftw

[JERRY1 17]

Thanks but it's not in windows 10,ebr also gave me some instructions also didn't see it in windows 10

I installed ET on my windows 7 pc dwm is there but same results black screen

Edited May 6, 2016 by JERRY1

[JERRY1 17]

Running on windows 7 now i think ,I've never seen the new ET what i'm seeing now look just

like the old ET on my 10 machiine.Is there a way to tell the difference , i assume my problem

is windows 10 related

[Luke 42077]

which app are you running on windows 7?

[JERRY1 17]

Running the new ET for windows

[Guest asrequested]

Running on windows 7 now i think ,I've never seen the new ET what i'm seeing now look just

like the old ET on my 10 machiine.Is there a way to tell the difference , i assume my problem

is windows 10 related

 

Can you post a screen shot for us?

[Luke 42077]

Navigate to

C:\Users\User\AppData\Roaming\Emby-Theater\system\electronapp

Open main.js. Change line 505 from

//mainWindow.openDevTools();

to 

mainWindow.openDevTools();

Then run the app and there will be some debugging tools visible. See if any errors are reported in the console.

[JERRY1 17]

c:\users\user\appData\Roaming\Emby-Theater\system\electronapp

That path don't exist on this pc nor the 10 pc.

[Luke 42077]

well you have to change c:\users\user to c:\users\{your windows user name}

[JERRY1 17]

Getting error trying to open main.js

[Luke 42077]

You need to open it with an editor such as notepad, rather than trying to just open it directly from windows.

[JERRY1 17]

How do i save that debugging log and get it here so you can see it.Think i saw 2 errors

for me it's kinda difficult to read

[Luke 42077]

A screenshot is fine, thanks

[JERRY1 17]

[Luke 42077]

Thanks. Can you please perform one more test. please change line 230 from

            var url = 'http://mediabrowser.github.io/Emby.Web/index.html';
 

to 

var url = 'http://tv.emby.media/index.html';

Then try running the app and see if it makes the difference. thanks.

[JERRY1 17]

It's Working thanks for the patience , can this be duplicated on the 10 machine

i looked but didn't see a main.js

[Luke 42077]

if you've installed the new emby theater, then the file is there, i promise. you will need to locate your windows user app data folder. if you can't remember if you've installed it or not, just install it again.

[JERRY1 17]

I have both the new and old ET on the 10 machine ,will that be an issue ?

[Luke 42077]

No

[JERRY1 17]

This what i get when trying to start new ET on windows 10

[Luke 42077]

try installing it fresh.

[JERRY1 17]

It's running ,thank you, much appreciated. How do i turn off subtitles

[Lee 212]

i got this today.. (black screen) removed all trace and reinstalled...

mouse wouldn't work upon fresh install, the remote will log my daughters account in (no password) but not mine (with password) just sits there doing nothing.

@@Luke Do these logs tell you anything??

 

2016-05-09 20:17:02.3574 Info App: Application version: 2.2.7.0
2016-05-09 20:17:02.4043 Info App: Application configuration:
 {"EnableDebugLevelLogging":false,"EnableAutoUpdate":true,"SystemUpdateLevel":"Release","LogFileRetentionDays":3,"RunAtStartup":false,"IsStartupWizardCompleted":false,"EnableCustomPathSubFolders":false}
2016-05-09 20:17:02.4043 Info App: Loading MediaBrowser.Model, Version=3.0.5867.23148, Culture=neutral, PublicKeyToken=null
2016-05-09 20:17:02.4043 Info App: Loading MediaBrowser.Common, Version=3.0.5867.23147, Culture=neutral, PublicKeyToken=null
2016-05-09 20:17:02.4043 Info App: Loading MediaBrowser.Common.Implementations, Version=3.0.5867.23144, Culture=neutral, PublicKeyToken=null
2016-05-09 20:17:02.4043 Info App: Loading Emby.Theater, Version=2.2.7.0, Culture=neutral, PublicKeyToken=null
2016-05-09 20:17:02.5045 Info App: Core startup complete
2016-05-09 20:17:02.5202 Info App: C:\Users\themi\AppData\Roaming\Emby-Theater\system\x64\electron\electron.exe "C:\Users\themi\AppData\Roaming\Emby-Theater\system\electronapp"
2016-05-09 20:17:03.3901 Info App: attempting to load pfx:
2016-05-09 20:17:03.3901 Error App: Secure requested, but no certificate found at:
2016-05-09 20:17:03.3901 Info App: Setting window state to Normal
2016-05-09 20:17:03.4058 Info App: SyncWindowSize Top=180 Left=320 Width=1280 Height=720
2016-05-09 20:17:05.5157 Info App: StartupTrigger fired for task: Check for application updates
2016-05-09 20:17:05.5157 Info App: Queueing task SystemUpdateTask
2016-05-09 20:17:05.5157 Info App: Executing Check for application updates
2016-05-09 20:17:05.5157 Info App: HttpClientManager GET: https://api.github.com/repos/MediaBrowser/Emby.Theater.Windows/releases
2016-05-09 20:17:06.3256 Debug App: No application update available.
2016-05-09 20:17:06.3256 Info App: Check for application updates Completed after 0 minute(s) and 0 seconds
2016-05-09 20:17:14.4248 Info App: Http POST windowsize
2016-05-09 20:17:29.3984 Info App: Http POST windowstate-Maximized
2016-05-09 20:17:29.3984 Info App: Setting window state to maximized
2016-05-09 20:17:29.4224 Info App: Http POST windowsize
2016-05-09 20:17:29.4224 Info App: Http POST windowsize
2016-05-09 20:17:29.4224 Info App: Http POST windowsize
2016-05-09 20:17:32.6404 Info App: Http POST windowstate-Normal
2016-05-09 20:17:32.6404 Info App: Setting window state to normal
2016-05-09 20:17:32.6534 Info App: Http POST windowsize
2016-05-09 20:17:32.6534 Info App: Http POST windowsize
2016-05-09 20:17:32.6534 Info App: Http POST windowsize
2016-05-09 20:17:40.7229 Info App: Http POST windowstate-Maximized
2016-05-09 20:17:40.7229 Info App: Setting window state to maximized
2016-05-09 20:17:40.7390 Info App: Http POST windowsize
2016-05-09 20:17:40.7390 Info App: Http POST windowsize
2016-05-09 20:17:40.7390 Info App: Http POST windowsize
2016-05-09 20:17:44.4421 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: d29418c925034f4fb0df51118010b7d2
2016-05-09 20:19:40.1851 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: ac631726d9bb461e940f8145bf24f007
2016-05-09 20:19:40.1851 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: 419bdb0108e34a05a63eabd709d4cda5

[Lee 212]

@@Luke I checked computer management I have no hardware issues...