There was an error playing the video - Recorded TV Show (MP4)

[Pancho 9]

Server Version 3.0.5931.0 (runs on Unraid 6.1.9 Docker)

Silicondust Prime x2 (running latest firmware 20160328atest2)

Cable Provider - Comcast

Same Network Switch connects both Emby & SiliconDust Prime units - no network hop.

Live TV Settings - Automatically convert recordings to a streaming friendly format - ON

 

 

Recorded a TV show here tonight (The Goldbergs), and when I attempt to play it on any IOS device (Iphone 6, Ipad Air 2), receive the error 'There was an error playing the video'.  I can play the recorded show in the web, on AndroidTV without issue.   I removed the Emby app from my Ipad (to clear the cache/settings), no luck, same error occurs.

 

Any ideas? (Attached is the media info and the server log.)

 

Thanks.

 

Pancho

  

 

 

 

server-63597398400.txt

Edited April 28, 2016 by Pancho

[Luke 42077]

was there a transcoding log, or did it try to direct play?

[Pancho 9]

No transcoding log, it attempted to direct play.

[Luke 42077]

Interesting. I will have to do some testing. I wonder why it doesn't like it. I think it's either the 5-channel audio or the video framerate. Everything else looks pretty plain to me.

[Luke 42077]

In the meantime, if you set the app's bitrate setting to something lower than the content bitrate, that will force it to transcode so that it will at least play.