Transcoding failing again

[Ponyo 22]

Hi,

 

Just like ever week transcoding is failing again on the Firetv stick at my girlfriends place.

 

Starting the app it trows can't connect to server errors but still shows the login screen. I can login and browse my content, even start playing something. This morning I was lucky and it worked for a full 25 minutes. This afternoon the server again craps itself and after a couple of minutes stops playing.

 

It gives a failed to load video error. I need to close the app because it looks like the connection is lost. Then the app is unable to connect to the server at all.

 

Wtf is going on? It was working until last month but I think after some server update these problems started occurring. I didn't change anything on my server.

 

It's extremely annoying, I bought into the Emby ecosystem so I could watch my media remotely but I'm spending much more time trying to figure out why things aren't working than I'm actually watching stuff.

 

Which log do I need to upload?

[Ponyo 22]

Even though I've disabled dlna and don't use it the log shows a lot of dlna entries. Could this have anything to do with my problems?

 

2016-04-23 00:00:00.0826 Info App: Application version: 3.0.5913.0 2016-04-23 00:00:00.0826 Info App: Emby Command line: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service Operating system: Microsoft Windows NT 6.2.9200.0 Processor count: 4 64-Bit OS: True 64-Bit Process: True Program data path: C:\Users\htpc\AppData\Roaming\Emby-Server Application Path: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe 2016-04-23 00:00:00.0826 Info App: Application configuration: {"EnableUPnP":true,"PublicPort":8096,"PublicHttpsPort":8920,"HttpServerPortNumber":8096,"HttpsPortNumber":8920,"EnableHttps":false,"CertificatePath":"","EnableInternetProviders":true,"IsPortAuthorized":true,"EnableCaseSensitiveItemIds":false,"SeasonZeroDisplayName":"Specials","SaveLocalMeta":false,"EnableLocalizedGuids":true,"PreferredMetadataLanguage":"en","MetadataCountryCode":"US","SortReplaceCharacters":[".","+","%"],"SortRemoveCharacters":[",","&","-","{","}","'"],"SortRemoveWords":[],"MinResumePct":5,"MaxResumePct":90,"MinResumeDurationSeconds":300,"LibraryMonitorDelay":60,"EnableDashboardResponseCaching":true,"EnableDashboardResourceMinification":true,"DashboardSourcePath":"","ImageSavingConvention":"Compatible","MetadataOptions":[{"ItemType":"Book","ImageOptions":[{"Type":"Backdrop","Limit":1,"MinWidth":1280}],"DisabledMetadataSavers":[],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"Movie","ImageOptions":[{"Type":"Backdrop","Limit":1,"MinWidth":1280},{"Type":"Art","Limit":0,"MinWidth":0},{"Type":"Disc","Limit":0,"MinWidth":0},{"Type":"Primary","Limit":1,"MinWidth":0},{"Type":"Banner","Limit":0,"MinWidth":0},{"Type":"Thumb","Limit":1,"MinWidth":0},{"Type":"Logo","Limit":1,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"MusicVideo","ImageOptions":[{"Type":"Backdrop","Limit":1,"MinWidth":1280},{"Type":"Art","Limit":0,"MinWidth":0},{"Type":"Disc","Limit":0,"MinWidth":0},{"Type":"Primary","Limit":1,"MinWidth":0},{"Type":"Banner","Limit":0,"MinWidth":0},{"Type":"Thumb","Limit":1,"MinWidth":0},{"Type":"Logo","Limit":1,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"Series","ImageOptions":[{"Type":"Backdrop","Limit":1,"MinWidth":1280},{"Type":"Art","Limit":0,"MinWidth":0},{"Type":"Primary","Limit":1,"MinWidth":0},{"Type":"Banner","Limit":1,"MinWidth":0},{"Type":"Thumb","Limit":1,"MinWidth":0},{"Type":"Logo","Limit":1,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"MusicAlbum","ImageOptions":[{"Type":"Backdrop","Limit":0,"MinWidth":1280},{"Type":"Disc","Limit":0,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"MusicArtist","ImageOptions":[{"Type":"Backdrop","Limit":1,"MinWidth":1280},{"Type":"Banner","Limit":0,"MinWidth":0},{"Type":"Art","Limit":0,"MinWidth":0},{"Type":"Logo","Limit":0,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"BoxSet","ImageOptions":[{"Type":"Backdrop","Limit":1,"MinWidth":1280},{"Type":"Primary","Limit":1,"MinWidth":0},{"Type":"Thumb","Limit":1,"MinWidth":0},{"Type":"Logo","Limit":1,"MinWidth":0},{"Type":"Art","Limit":0,"MinWidth":0},{"Type":"Disc","Limit":0,"MinWidth":0},{"Type":"Banner","Limit":0,"MinWidth":0}],"DisabledMetadataSavers":[],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"Season","ImageOptions":[{"Type":"Backdrop","Limit":0,"MinWidth":1280},{"Type":"Primary","Limit":1,"MinWidth":0},{"Type":"Banner","Limit":0,"MinWidth":0},{"Type":"Thumb","Limit":0,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":["The Open Movie Database","TheMovieDb"],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]},{"ItemType":"Episode","ImageOptions":[{"Type":"Backdrop","Limit":0,"MinWidth":1280},{"Type":"Primary","Limit":1,"MinWidth":0}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":["The Open Movie Database","TheMovieDb"],"MetadataFetcherOrder":[],"DisabledImageFetchers":["TheMovieDb"],"ImageFetcherOrder":[]},{"ItemType":"Video","ImageOptions":[{"Type":"Backdrop","Limit":3,"MinWidth":1280}],"DisabledMetadataSavers":["Emby Xml"],"LocalMetadataReaderOrder":[],"DisabledMetadataFetchers":[],"MetadataFetcherOrder":[],"DisabledImageFetchers":[],"ImageFetcherOrder":[]}],"EnableAutomaticRestart":true,"PathSubstitutions":[],"WanDdns":"","UICulture":"en-us","PeopleMetadataOptions":{"DownloadActorMetadata":true,"DownloadDirectorMetadata":true,"DownloadProducerMetadata":false,"DownloadWriterMetadata":false,"DownloadComposerMetadata":false,"DownloadOtherPeopleMetadata":false,"DownloadGuestStarMetadata":false},"FindInternetTrailers":true,"SaveMetadataHidden":false,"ContentTypes":[],"EnableAudioArchiveFiles":false,"EnableVideoArchiveFiles":false,"RemoteClientBitrateLimit":10000000,"DenyIFrameEmbedding":true,"EnableLibraryMonitor":"Auto","SharingExpirationDays":30,"EnableWindowsShortcuts":false,"EnableDateLastRefresh":true,"Migrations":["MediaBrowser.Server.Startup.Common.Migrations.OmdbEpisodeProviderMigration","MediaBrowser.Server.Startup.Common.Migrations.MovieDbEpisodeProviderMigration"],"MigrationVersion":20,"DownloadImagesInAdvance":false,"EnableAnonymousUsageReporting":false,"EnableStandaloneMusicKeys":false,"EnableDebugLevelLogging":false,"EnableAutoUpdate":true,"SystemUpdateLevel":"Release","LogFileRetentionDays":3,"RunAtStartup":false,"IsStartupWizardCompleted":true,"EnableCustomPathSubFolders":true} 2016-04-23 00:00:00.0826 Info App: Plugins: 2016-04-23 00:00:00.0826 Info TaskManager: Start new log file Completed after 0 minute(s) and 0 seconds 2016-04-23 00:00:00.0826 Info ServerManager: Sending web socket message ScheduledTaskEnded 2016-04-23 00:00:00.0826 Info TaskManager: ExecuteQueuedTasks 2016-04-23 00:08:35.6187 Info HttpClient: HttpClientManager GET: http://192.168.11.11:37904/MediaRenderer1.xml 2016-04-23 00:08:35.6187 Info HttpClient: HttpClientManager GET: http://192.168.11.11:37904/MediaRenderer1.xml 2016-04-23 00:08:38.6797 Info HttpClient: HttpClientManager GET: http://192.168.11.11:37904/RenderingControl1.xml 2016-04-23 00:08:38.6797 Info HttpClient: HttpClientManager GET: http://192.168.11.11:37904/RenderingControl1.xml 2016-04-23 00:08:38.7037 Info HttpClient: HttpClientManager GET: http://192.168.11.11:37904/AVTransport1.xml 2016-04-23 00:08:38.8131 Info HttpClient: HttpClientManager GET: http://192.168.11.11:37904/AVTransport1.xml 2016-04-23 00:08:38.8592 Info Dlna: No matching device profile found. The default will need to be used. DeviceDescription: FriendlyName:[TV]42LM6600-JB Manufacturer:LG Electronics ManufacturerUrl:http://www.lge.com ModelDescription:UPnP Media Renderer 1.0 ModelName:LG TV ModelNumber:1.0 ModelUrl:http://www.lge.com/ SerialNumber:123456789001 2016-04-23 00:08:38.8642 Info Dlna: DLNA Session created for [TV]42LM6600-JB - LG TV 2016-04-23 00:08:42.2499 Info HttpServer: HTTP GET http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/description.xml. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.2594 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 10ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/description.xml 2016-04-23 00:08:42.3059 Info HttpServer: HTTP GET http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/contentdirectory.xml. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.3059 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 1ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/contentdirectory.xml 2016-04-23 00:08:42.3316 Info HttpServer: HTTP GET http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/connectionmanager/connectionmanager.xml. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.3316 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 2ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/connectionmanager/connectionmanager.xml 2016-04-23 00:08:42.3466 Info HttpServer: HTTP SUBSCRIBE http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/connectionmanager/events. UserAgent: 2016-04-23 00:08:42.3466 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 2ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/connectionmanager/events 2016-04-23 00:08:42.3466 Info HttpServer: HTTP SUBSCRIBE http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/events. UserAgent: 2016-04-23 00:08:42.3466 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 1ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/events 2016-04-23 00:08:42.3637 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.3768 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 13ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:42.8348 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.8589 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 24ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:42.8665 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.8756 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 9ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:42.8917 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:42.9098 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 18ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:43.7128 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:43.7305 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 18ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:44.4825 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:44.5011 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 19ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:45.3166 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:45.3387 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 22ms. http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control 2016-04-23 00:08:46.0903 Info HttpServer: HTTP POST http://192.168.11.9:8096/dlna/89c1d1fa8c94c31412f884ead5d30399/contentdirectory/control. UserAgent: Linux/2.6.35 UPnP/1.0 DLNADOC/1.50 INTEL_NMPR/2.0 LGE_DLNA_SDK/1.6.0 2016-04-23 00:08:46.1254 Info HttpServer: HTTP Response 200 to 192.168.11.11. Time: 35ms.

Edited April 23, 2016 by Ponyo

[Ponyo 22]

Posted the wrong part I think

 

*** Error Report *** Version: 3.0.5913.0 Command line: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service Operating system: Microsoft Windows NT 6.2.9200.0 Processor count: 4 64-Bit OS: True 64-Bit Process: True Program data path: C:\Users\htpc\AppData\Roaming\Emby-Server Application Path: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe One or more errors occurred. System.AggregateException at System.Threading.Tasks.Task.WaitAll(Task[] tasks, Int32 millisecondsTimeout, CancellationToken cancellationToken) at MediaBrowser.Api.Playback.Progressive.ProgressiveStreamWriter.WriteToInternal(Stream responseStream) InnerException: System.IO.IOException Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) at SocketHttpListener.Net.ResponseStream.InternalWrite(Byte[] buffer, Int32 offset, Int32 count) at SocketHttpListener.Net.ResponseStream.Write(Byte[] buffer, Int32 offset, Int32 count) at MediaBrowser.Api.Playback.Progressive.ProgressiveFileCopier.CopyToInternal(Stream source, Stream destination, Int32 bufferSize) at MediaBrowser.Api.Playback.Progressive.ProgressiveFileCopier.<StreamFile>d__0.MoveNext() InnerException: System.Net.Sockets.SocketException An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) 2016-04-23 19:49:32.3190 Error HttpServer: Error in HttpListenerResponseWrapper: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. *** Error Report *** Version: 3.0.5913.0 Command line: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service Operating system: Microsoft Windows NT 6.2.9200.0 Processor count: 4 64-Bit OS: True 64-Bit Process: True Program data path: C:\Users\htpc\AppData\Roaming\Emby-Server Application Path: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. System.IO.IOException at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) at SocketHttpListener.Net.ResponseStream.InternalWrite(Byte[] buffer, Int32 offset, Int32 count) at SocketHttpListener.Net.ResponseStream.Close() at MediaBrowser.Server.Implementations.HttpServer.SocketSharp.Extensions.CloseOutputStream(HttpListenerResponse response, ILogger logger) InnerException: System.Net.Sockets.SocketException An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) 2016-04-23 19:49:32.3190 Error HttpAsyncTaskHandler: Error occured while Processing Request: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. *** Error Report *** Version: 3.0.5913.0 Command line: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service Operating system: Microsoft Windows NT 6.2.9200.0 Processor count: 4 64-Bit OS: True 64-Bit Process: True Program data path: C:\Users\htpc\AppData\Roaming\Emby-Server Application Path: C:\Users\htpc\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. System.IO.IOException at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) at SocketHttpListener.Net.ResponseStream.InternalWrite(Byte[] buffer, Int32 offset, Int32 count) at SocketHttpListener.Net.ResponseStream.Write(Byte[] buffer, Int32 offset, Int32 count) at ServiceStack.Formats.HtmlFormat.SerializeToStream(IRequest request, Object response, IResponse httpRes) at ServiceStack.HttpResponseExtensionsInternal.WriteErrorToResponse(IResponse httpRes, IRequest httpReq, String contentType, String operationName, String errorMessage, Exception ex, Int32 statusCode) at ServiceStack.ServiceStackHost.OnUncaughtException(IRequest httpReq, IResponse httpRes, String operationName, Exception ex) at ServiceStack.HostContext.RaiseUncaughtException(IRequest httpReq, IResponse httpRes, String operationName, Exception ex) at ServiceStack.HttpResponseExtensionsInternal.WriteToResponse(IResponse response, Object result, ResponseSerializerDelegate defaultAction, IRequest request, Byte[] bodyPrefix, Byte[] bodySuffix) at ServiceStack.HttpResponseExtensionsInternal.WriteToResponse(IResponse httpRes, IRequest httpReq, Object result, Byte[] bodyPrefix, Byte[] bodySuffix) at ServiceStack.HttpResponseExtensionsInternal.WriteToResponse(IResponse httpRes, IRequest httpReq, Object result) at ServiceStack.Host.Handlers.ServiceStackHandlerBase.HandleResponse(Object response, Func`2 callback, Func`2 errorCallback) InnerException: System.Net.Sockets.SocketException An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)

 

Sent from my HTL23 using Tapatalk

[Luke 42080]

Can you please provide the transcoding log? thanks.

[Ponyo 22]

Logs are attached. I replaced the WAN IP's with 1.1.1.1 (server) and 2.2.2.2 (client).

 

I've attached all logs generated today (24th) after trying to play 1 file. After ~4 minutes the server crashed. This issue is not related to just this file, the same happens with every file.

 

Version 3.0.5913.0

 

 

server-63596966400.txt

server-63597052800.txt

transcode-30f70fc1-eb1b-4d7b-a4a9-d14953c44660.txt

transcode-3657409d-f8cf-460b-9d60-60ace24b8347.txt

[Ponyo 22]

Luke,

 

Did you have a chance to look at the logs?

[Luke 42080]

The log doesn't indicate any obvious problem that would cause the server to crash. What I would do is update to the latest version of Emby Server, then let us know if the issue persists. Thanks.

[Ponyo 22]

Upgrading to the latest version doesn't fix the problem. It does seems like the latest version is preventing the server from crashing but it does stop playing video after a couple of minutes.

 

Could this be subtitle related? I didn't have any problems with a file that didn't have any subs. Worked fine for 25 minutes. Right after I played a file with subs and 5 minutes later the video hangs with the Firetv stick giving a cannot load video error.

 

Subtitles on the Firetv app are bugged anyway. Turning off subs doesn't work. Changing language does but selecting none doesn't do anything and keeps displaying the latest selected subs. Closing and restarting the file won't fix this, probably need to open a different file first.

 

Skipping forward is Also awkward with the timeline showing 0:00, I don't remember this being a problem before.

 

Could you look into subs causing issues? Subs used to crash the android app as well.

 

This is with regards to internal and external subs.

 

Sent from my HTL23 using Tapatalk

[Ponyo 22]

Talked too soon. Leaving subs off still makes videos stop playing after a couple of minutes and the server is still crashing before coming back up in ~ 5 minutes.

 

Is it possible to downgrade the server? I want to go back to a ~ 6 week old version, see if that fixes things.

 

Sent from my HTL23 using Tapatalk

Edited April 27, 2016 by Ponyo

[Ponyo 22]

Android app has the same problem. Same file, subs off, bitrate 1mbps instead of 5 but still crashing after almost the same time (4:10 vs 4:00).

 

Didn't test another file on android but as the same thing happens with multiple perfectly normal files on the Firetv stick I doubt it's going to be any different for android.

 

Something is seriously wrong. Are you able to stream transcoded content over WAN?

 

Sent from my HTL23 using Tapatalk

[Luke 42080]

Hi, please provide server and transcoding logs of playback with subtitles. Thanks.

[Ponyo 22]

Luke, unfortunately it doesn't seem sub related after all. Same thing happening with subs turned off. The logs I provided earlier was the same file as this time including subs so if nothing showed up that time...

 

I'll upload the logs later on anyway.

 

Sent from my HTL23 using Tapatalk

[Ponyo 22]

Hi, please provide server and transcoding logs of playback with subtitles. Thanks.

 

Luke,

 

Attached all the logs.

 

28^th

Played files from a different location than the 27th. Film1 played OK for about 30 minutes but crashed the moment I wanted to load subtitles. This was using the web based player on the latest Firefox version.

 

Film2 crashed after a couple of minutes without me doing anything. Subs turned off. Again using the web based player.

 

27^th

Tried playing files from a firetv stick and my android phone.

 

On both devices film1 and film2 crash after a couple of minutes. Doesn’t matter whether subtitles are enabled or not.

 

The only file that played without any problems is film4, the remux log.

 

For what’s it is worth, the server is connected to a 1/1gbps internet connection. Both remote locations are 100+mbps.

 

Later today I’ll try playing the same films on my phone and pc over LAN, see if that makes any difference.

ffmpeg-sub-extract-68b66543-9f8b-4cbf-bc77-c6eaf5e10ef8.txt

remux-4310f60a-ecd4-44b1-8119-9114adadb428.txt

server-63597312000.txt

server-63597398400.txt

transcode-2df8b72d-da16-4af8-8935-3d1678324e0e.txt

transcode-6e1d5dbf-bbe4-441c-a6e0-aa8ad602b886.txt

transcode-6ef1701e-44dc-40e0-8a4f-255346822dd4.txt

transcode-7d643b74-3ef3-4c52-8f30-e5d0cd78aa43.txt

transcode-7d9082fa-a624-4338-b989-a29d9ffbaefa.txt

transcode-505f1382-6ad2-4450-a5cc-0948c48e810c.txt

[Ponyo 22]

More logs.

transcode-729e3fad-9545-4b2b-849b-e493a919ee61.txt

transcode-842bd410-7e31-417e-b8de-608f9193a7fe.txt

transcode-0969a0cb-b248-41e4-b4ae-175686e15c4c.txt

transcode-030238e4-9496-4465-8236-067c7faa78a0.txt

transcode-386982ae-2098-4e92-857d-9c4693f66eca.txt

transcode-427981eb-057d-4539-a34c-c5ca041270a2.txt

transcode-d6387b22-1fe7-4374-896a-12c430cc8304.txt

transcode-e27da120-8b1c-4a4e-a9d1-93fcdff8dc4e.txt

transcode-f1b12ca9-d76e-4e61-9a78-c04c413ab3fe.txt

[Luke 42080]

ok, i looked at a few and didn't see any obvious problems, but please note that posting logs in mass quantities such as this is not always useful. It would be better to provide a smaller amount and instead discuss each one. For example, in this log I used app X to play video Y and I got result Z. Thanks.

[Ponyo 22]

Luke,

 

With all due respect, I am happy that there is a support forum, but I bought this app three times and though this is by no means a large amount of money, the contrary really, but I am a paying customer and I do expect some help if the most fundamental function of this software isn’t working as it should.

 

You asked me for logs, I gave you the logs.

 

I told you which device at which time crashed playing a certain file. I don’t know what else I can do. The same thing is happening on three different devices, on two different internet connections. I gave you the file names so it shouldn't be that hard to match that to the logs. I certainly am expected to do my job with far less information available most of the time.

 

I don’t have unlimited access to multiple internet connections and I definitely don’t have unlimited time to test things. I’ve bought into this product so I can relax a bit after work. Not so I can add another 2 days a week doing what I’m already doing 5 days a week.

 

Not unless you start paying me

 

If you are not happy with the way I provided the logs you should let me know exactly how you want me to test, what kind of file you want me to play and which log file you want me to associate with that transcode etc.

[Deathsquirrel 745]

@@Ponyo, as someone that does support for a living, here's the process.  This is pretty much always the process for every product in the computing world:

1. Check your watch.  What time is it?
2. Reproduce the issue, in this case play a movie that fails and allow it to fail.
3. Check your watch.  What time is it?
4. Zip up the logs that have been touched between the times in steps 1 and 3.  Logs that weren't updated in that time window aren't related to the reproduction you just did.
5. Attach logs to incident.  Note that you started the test at time 1 and the failure occurred when playing movie X at time 3 with the submission.

[Luke 42080]

Luke,

 

With all due respect, I am happy that there is a support forum, but I bought this app three times and though this is by no means a large amount of money, the contrary really, but I am a paying customer and I do expect some help if the most fundamental function of this software isn’t working as it should.

 

You asked me for logs, I gave you the logs.

 

I told you which device at which time crashed playing a certain file. I don’t know what else I can do. The same thing is happening on three different devices, on two different internet connections. I gave you the file names so it shouldn't be that hard to match that to the logs. I certainly am expected to do my job with far less information available most of the time.

 

I don’t have unlimited access to multiple internet connections and I definitely don’t have unlimited time to test things. I’ve bought into this product so I can relax a bit after work. Not so I can add another 2 days a week doing what I’m already doing 5 days a week.

 

Not unless you start paying me

 

If you are not happy with the way I provided the logs you should let me know exactly how you want me to test, what kind of file you want me to play and which log file you want me to associate with that transcode etc.

 

Thanks, you're doing a great job supplying these. I was just looking for some discussion of the activity that occurred during the time of these logs. Thanks.

[Ponyo 22]

 

@@Ponyo, as someone that does support for a living, here's the process.  This is pretty much always the process for every product in the computing world:

1. Check your watch.  What time is it?
2. Reproduce the issue, in this case play a movie that fails and allow it to fail.
3. Check your watch.  What time is it?
4. Zip up the logs that have been touched between the times in steps 1 and 3.  Logs that weren't updated in that time window aren't related to the reproduction you just did.
5. Attach logs to incident.  Note that you started the test at time 1 and the failure occurred when playing movie X at time 3 with the submission.

 

 

I know I might sound like a dick from time to time but I really don't mean to. I work in networking and I know how hard it can be to troubleshoot, let alone obtain some useful information. I have to do this stuff in between while I'm at my gf's place so yes I know the info I provide might not be the best but I simply don't have the time to get it all sorted out nicely.

 

Back to the problem at hand.

 

Transcoding on lan (firefox, android) doesn't appear to be any problem. Well, I did notice a bunch of new bugs like certain subs causing low framerates, seeking not working in android etc but I will open separate topics for that later.

 

Because LAN transcoding appears fine it made me go through my firewall and remove everything related to Emby, reinstall Emby over my current installation (probably meaningless) and allow Emby again. Yesterday I did some short testing with the 4G connection on my phone and it didn't crash after about 10 minutes which is better than I managed over the past 2 weeks so just maybe the problem is now fixed.

 

Hopefully I got some time at work later today to turn on a stream here.

[Ponyo 22]

Okay I dare say the problem is gone now.

 

I'm guessing somehow it might have been an issue with the windows firewall. I don't know why but there were multiple Emby entries. Not wrong settings, but 4 entries (two for the emby .exe and two for the http and https port).

 

What I did was reinstall the server over my existing installation, run it at startup instead of as a service, remove all firewall entries and only let the emby .exe pass.

 

Didn't have any issues over the weekend so that might have fixed it.

[Luke 42080]

Well done. Let us know how things go.