server trying to direct play files on android TV that need transcoding

[Sp4rkR4t 0]

As the title I have 2 tv series that are trying to play direct but I get an error that the file could not be loaded, is there a way to tell the server to transcode these for the android TV device?

[ebr 16169]

What, exactly are these files?  Media info from the web client?

[Sp4rkR4t 0]

Media info is as follows;

 

Video

CodecHEVC
ProfileMain 10
Level120
Resolution1440x1080
Aspect ratio4:3
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate1670 kbps
Pixel formatyuv420p10le
Ref frames1

Audio

CodecAAC
ProfileLC
Layout5.1
Channels6 ch
Sample rate48000 khz
DefaultYes

Containermkv

[ebr 16169]

What device are you using?

[ebr 16169]

Also, are you sure it is attempting to direct play as opposed to a transcode on the server failing?

[Sp4rkR4t 0]

It a Nexus player and yes when you click play the direct icon is there.

[ebr 16169]

What version of the app?

[Sp4rkR4t 0]

Stable version and stable server as well.

[ebr 16169]

Can you please confirm the actual version number reported in the settings page of the app?  Thanks.

[Sp4rkR4t 0]

1.1.74g

[ebr 16169]

Could you please enable debug logging on your server, then play that item until it errors and then post the server log?  Thanks.

[Sp4rkR4t 0]

is that the enable dnla debug logging or is it another option somewhere I'm not seeing, also where will the log be saved?

[Sp4rkR4t 0]

Here is a link to the server log file.

 

https://onedrive.live.com/redir?resid=82574662228BB48D!64031&authkey=!ACvzpqRSZsavulQ&ithint=file%2ctxt

[ebr 16169]

Thanks but you did not enable Debug logging.

 

Help->logs->enable debug logging

[Sp4rkR4t 0]

Ah right.

 

https://onedrive.live.com/redir?resid=82574662228BB48D!64031&authkey=!ACvzpqRSZsavulQ&ithint=file%2ctxt

[ebr 16169]

Okay, thanks.

 

I'm going to put up a new build in the beta channel.  If you could join that and confirm it plays these properly, that would be great.

 

Android Open Beta Testing

 

[Sp4rkR4t 0]

OK I'll try that out when the app updates then.

[ebr 16169]

OK I'll try that out when the app updates then.

 

Did you join the Beta?

[Sp4rkR4t 0]

Yes it's updated and works fine now thanks.

[ebr 16169]

Excellent.  Thanks for confirming.

[Sp4rkR4t 0]

Sorry to say that after a update few updates it's trying to play the h.265 files again direct, this time they load and I get audio but no picture.

[ebr 16169]

What version of the app?  What, exactly, does the play indicator on the OSD say?

[Sp4rkR4t 0]

1.1.90g

 

I get no error messages the file starts playing but there is no picture, I grabbed the debug log for you if that helps.

 

https://onedrive.live.com/redir?resid=82574662228BB48D!67166&authkey=!AH6F5uN-tOZwfQI&ithint=file%2ctxt

[ebr 16169]

Not error messages.  On the OSD.  What does the last gray box say?

[Sp4rkR4t 0]

Oh it says direct again.