Unable to play after upgrade to Version 3.0.5930.0

[cphconsulting@me.com 1]

Hi,  Hope someone can help please.

 

After the upgrade took place to today I can see all my media but when I try and play anything it goes to a blackscreen, hands and errors out.

 

Logs below:

 

http://192.168.1.27:8097/emby/videos/084fe772874cf3215a04e6a525ac0fc3/live.m3u8?DeviceId=4013eae22b87ac4c032228fdc801902e&MediaSourceId=084fe772874cf3215a04e6a525ac0fc3&VideoCodec=h264&AudioCodec=ac3&AudioStreamIndex=1&VideoBitrate=99552000&AudioBitrate=448000&MaxAudioChannels=6&Level=41&Profile=high&PlaySessionId=8189d58537f34aefb2b784ed17b9516e&api_key=91aa5bf21d97414f8eccc799482e6516&CopyTimestamps=false&ForceLiveStream=true

{"Protocol":"File","Id":"084fe772874cf3215a04e6a525ac0fc3","Path":"\\\\LENOVOSERVER\\TV Series\\The 100\\Season 3\\S03E01 - Wanheda (1).mkv","Type":"Default","Container":"mkv","Name":"720P/H264/AC3","RunTimeTicks":25292160000,"ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"RequiresOpening":false,"RequiresClosing":false,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","Language":"eng","IsInterlaced":false,"BitRate":4700257,"BitDepth":8,"RefFrames":5,"IsDefault":true,"IsForced":false,"Height":720,"Width":1280,"AverageFrameRate":23.97602,"RealFrameRate":23.97602,"Profile":"High","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":false},{"Codec":"ac3","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":384000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0}],"PlayableStreamFileNames":[],"Formats":[],"Bitrate":4700257,"RequiredHttpHeaders":{}}

C:\Users\Chris\AppData\Roaming\MediaBrowser-Server\ffmpeg\20160401\ffmpeg.exe -fflags +genpts -i file:"\\LENOVOSERVER\TV Series\The 100\Season 3\S03E01 - Wanheda (1).mkv" -map_metadata -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -sc_threshold 0 -codec:a:0 copy -hls_time 3 -start_number 0 -hls_list_size 0 -hls_base_url "hls/b5451b6ccec7d45257f780ba04868fdd/" -y "C:\Users\Chris\AppData\Roaming\MediaBrowser-Server\transcoding-temp\b5451b6ccec7d45257f780ba04868fdd.m3u8"


ffmpeg version N-79173-gbe746ae Copyright © 2000-2016 the FFmpeg developers
built with gcc 5.3.0 (GCC)
configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmfx --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-libzimg --enable-lzma --enable-decklink --enable-zlib
libavutil 55. 19.100 / 55. 19.100
libavcodec 57. 32.100 / 57. 32.100
libavformat 57. 29.101 / 57. 29.101
libavdevice 57. 0.101 / 57. 0.101
libavfilter 6. 40.102 / 6. 40.102
libswscale 4. 0.100 / 4. 0.100
libswresample 2. 0.101 / 2. 0.101
libpostproc 54. 0.100 / 54. 0.100
Input #0, matroska,webm, from 'file:\\LENOVOSERVER\TV Series\The 100\Season 3\S03E01 - Wanheda (1).mkv':
Metadata:
encoder : libebml v1.3.0 + libmatroska v1.4.1
creation_time : 2016-01-22 03:02:10
Duration: 00:42:09.22, start: 0.000000, bitrate: 4700 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709/unknown/unknown), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Output #0, hls, to 'C:\Users\Chris\AppData\Roaming\MediaBrowser-Server\transcoding-temp\b5451b6ccec7d45257f780ba04868fdd.m3u8':
Metadata:
Metadata:

[Luke 42080]

This is being looked into, thanks.

[NeonGOD 3]

im having the exact same problem..

 

tell me if you need more logs and i will upload mine too

[hyttam 2]

+1 for me. I had the server crash on me 3 times today and now it is unresponsive.

 

I am trying to connect via Roku and no luck.

[Luke 42080]

+1 for me. I had the server crash on me 3 times today and now it is unresponsive.

 

I am trying to connect via Roku and no luck.

 

I think  you're just piggybacking into the thread with unrelated issues. Please see how to report a problem. Thanks!

[fibertech 4]

I am also unable to play MKV files. The GUI and the animated backdrops work but when I click play in the browser  I get "video error, there was an error playing the video". The video keeps playing until I click the "ok" button and then it goes back to the selected video screen. When I try to play the movie in Theater it just spins and nothing happens. I am on Windows 10 and the server is Win Home Server 2011.

 

Edit:

It acts like this is a transcoding issue. Is there a way we can completely turn off transcoding?

 

Edit 2:

Added a log file

fibertech emby serer log.txt

Edited April 19, 2016 by fibertech

[Luke 42080]

I am also unable to play MKV files. The GUI and the animated backdrops work but when I click play in the browser  I get "video error, there was an error playing the video". The video keeps playing until I click the "ok" button and then it goes back to the selected video screen. When I try to play the movie in Theater it just spins and nothing happens. I am on Windows 10 and the server is Win Home Server 2011.

 

Edit:

It acts like this is a transcoding issue. Is there a way we can completely turn off transcoding?

 

Edit 2:

Added a log file

 

Your log looks fine. If you could send me a sample input file, that would be great. thanks.

[fibertech 4]

Your log looks fine. If you could send me a sample input file, that would be great. thanks.

I am not understanding what a sample input file is.

[Logos302 86]

I am not understanding what a sample input file is.

A small chunk of the mkv file that your trying to play is what he's asking for.  So that he can investigate what properties it has.  

[fibertech 4]

It does it on all movies. Here is one of my intros it does it on, it also does it on all of my intros. I tried to upload one of my intros and failed.

 

Error You aren't permitted to upload this kind of file

[fibertech 4]

I just turned off the trailer addon and it is now working

[Luke 42080]

It does it on all movies. Here is one of my intros it does it on, it also does it on all of my intros. I tried to upload one of my intros and failed.

 

Error You aren't permitted to upload this kind of file

 

Why don't you just start over and please see how to report a media playback issue. Thanks.

[fibertech 4]

Why don't you just start over and please see how to report a media playback issue. Thanks.

 

Nice reply, I stated in the previous post that I solved the issue. I read the "how to report" but this thread was the same issue. Sorry for trying to help figure it out, in which I did and reporting back.

[oxidius 0]

I am getting the same error too.

iOS and AppleTV does not work but emby theater on windows 10 works fine.
 

2016-04-20 06:28:15.6517 Error DtoUtils: ServiceBase<TRequest>::Service Exception

*** Error Report ***

Version: 3.0.5930.0

Command line: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Operating system: Microsoft Windows NT 6.2.9200.0

Processor count: 8

64-Bit OS: True

64-Bit Process: True

Program data path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server

Application Path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

A task was canceled.

System.Threading.Tasks.TaskCanceledException

No Stack Trace Available

 

2016-04-20 06:28:15.6517 Error HttpServer: Error processing request for /emby/videos/eb3c9c2d3b5cd4dcd4eb4e0eec516b90/live.m3u8?DeviceId=9778184C-C21B-4ACE-AE29-2F454FB470E8&MediaSourceId=eb3c9c2d3b5cd4dcd4eb4e0eec516b90&VideoCodec=h264&AudioCodec=aac&AudioStreamIndex=1&VideoBitrate=60107294&AudioBitrate=128000&MaxAudioChannels=6&StartTimeTicks=179320700&Level=41&Profile=high&PlaySessionId=d09eb3db0ecc459fa07f82cf9954c7d1&api_key=add233b8679c4a55bd58c97e510c5081&CopyTimestamps=false&ForceLiveStream=true

*** Error Report ***

Version: 3.0.5930.0

Command line: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Operating system: Microsoft Windows NT 6.2.9200.0

Processor count: 8

64-Bit OS: True

64-Bit Process: True

Program data path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server

Application Path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

A task was canceled.

ServiceStack.HttpError

No Stack Trace Available

I get the error with every mkv file I try to read.
Here's a small sample file https://drive.google.com/file/d/0B8obF_4lChKHcm43Y2pUemlWQVE/view?usp=sharing

I have no problem playing mp4 files.

The problem appeard when I upgraded to Version 3.0.5930.0.

If you need anymore info I'd be happy to provide it.

Thanks.

[hyttam 2]

To add to my repeated server hang issue, iOS emby won't playback any media.

[Luke 42080]

 

I am getting the same error too.

 

iOS and AppleTV does not work but emby theater on windows 10 works fine.

 

2016-04-20 06:28:15.6517 Error DtoUtils: ServiceBase::Service Exception

*** Error Report ***

Version: 3.0.5930.0

Command line: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Operating system: Microsoft Windows NT 6.2.9200.0

Processor count: 8

64-Bit OS: True

64-Bit Process: True

Program data path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server

Application Path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

A task was canceled.

System.Threading.Tasks.TaskCanceledException

No Stack Trace Available

 

2016-04-20 06:28:15.6517 Error HttpServer: Error processing request for /emby/videos/eb3c9c2d3b5cd4dcd4eb4e0eec516b90/live.m3u8?DeviceId=9778184C-C21B-4ACE-AE29-2F454FB470E8&MediaSourceId=eb3c9c2d3b5cd4dcd4eb4e0eec516b90&VideoCodec=h264&AudioCodec=aac&AudioStreamIndex=1&VideoBitrate=60107294&AudioBitrate=128000&MaxAudioChannels=6&StartTimeTicks=179320700&Level=41&Profile=high&PlaySessionId=d09eb3db0ecc459fa07f82cf9954c7d1&api_key=add233b8679c4a55bd58c97e510c5081&CopyTimestamps=false&ForceLiveStream=true

*** Error Report ***

Version: 3.0.5930.0

Command line: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Operating system: Microsoft Windows NT 6.2.9200.0

Processor count: 8

64-Bit OS: True

64-Bit Process: True

Program data path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server

Application Path: C:\Users\Jean-Etienne\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

A task was canceled.

ServiceStack.HttpError

No Stack Trace Available

 

I get the error with every mkv file I try to read.

Here's a small sample file https://drive.google.com/file/d/0B8obF_4lChKHcm43Y2pUemlWQVE/view?usp=sharing

 

I have no problem playing mp4 files.

 

The problem appeard when I upgraded to Version 3.0.5930.0.

 

If you need anymore info I'd be happy to provide it.

 

Thanks.

 

 

Hi there, sorry to hear this. Please open a new topic and provide the info requested in how to report a media playback issue. Thanks.