Identify's submit button not working

[BorgSquared 2]

Hello,

I just added a new Anime to my collection and noticed that it was identified incorrectly. I then opened up the metadata editor and told it to identify. I put in the correct year and wiped out the incorrect IMDB/MovieDB numbers. It then showed the right show, I then said replace existing images and "submit". After pressing submit, nothing happened. The popup identify dialog never closed. The dialog stayed on the same page asking me to submit. I tried pressing that button numerous times but to no avail.

 

I then tried identifying items in other collections and have the same issue. The identify feature is broken. After confirming the new title to fetch nothing happens. The dialog never closes and doesn't start scrapping metadata. I have checked both file and share permissions but I am the root directory and subitem owner and my user has an explicit full control.

 

I do not know what is wrong, I can only assume that this is a bug with the current build of the server. I am running the latest stable build of Emby Server on Windows Server 2012 R2 Standard.

 

Thanks!

[Luke 42085]

Hi, please provide the server log:

 

http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[BorgSquared 2]

Here is the log file.

Log.txt

[Luke 42085]

there's a failure to save an image and it's just not recovering from that.

[BorgSquared 2]

Are you taking about the chapter thumbnail? If so, I tried a totally different show and had the same problem.

[revengineer 142]

I think I just reported the same issue here: http://emby.media/community/index.php?/topic/34054-v5930-identify-movies-not-working/?hl=identify.

[BorgSquared 2]

Sorry but it is a totally different issue. It shows the search results properly, the problem is when you got to accept/confirm the change. When you click "Submit" as shown below, nothing happens. The popup never closes and if you close it manually there isn't any change. Meaning the new metadata identifier was never applied and metadata did not fetch.

 

Edited April 20, 2016 by BorgSquared

[Luke 42085]

the identify function performs a refresh. the refresh is failing to due inability to save files to your file system

	The process cannot access the file '\\SAN\Videos\Anime\Mobile Suit Gundam Unicorn\backdrop.jpg' because it is being used by another process.
	System.IO.IOException

[BorgSquared 2]

Luke,

Thanks for your reply. I see what you mean and I understand the meaning of that exception. Shouldn't proper exception handling skip over that issue and/or report to the user?

 

Also, I tried unchecking "replace existing images" but the same problem occurs.

[Luke 42085]

Yes it should.