Bad Image Qulatiy During Playback

[esp1818 6]

I trying to make the switch from Emby for WMC to Emby Theatre but this problem is holding me back from making the switch. When I play HD videos on Emby Theatre using EVR+ the image quality looks bad (fine details like hair and sharp edges are blocky). When using MADVR the image quality is good but then the video appears jumpy and the audio is out of sync with the picture. When the video is playing on Emby for WMC everything looks as it should. The Server says it's direct playing. I've attached a screenshot and circled what I was trying to describe. 

My system has:

Intel Q9450 2.66 Ghz processor

8GB ram

Nvidia geforce 9300 onboard video

Windows 7

Emby Theatre 2.1.2

 

Edit: Here is a link to the non compressed image It's best seen at 100% zoom (1:1 pixel ratio)

Edited March 26, 2016 by esp1818

[AndyBak 17]

I'm having the exact same problem but annoyingly its only on one of my system (my main HTPC), on my test machines Theatre is running fine. Still not figured out what the issue is.

[JohnnyM 40]

I'm also having the same problem. I work fine all on my other machines but the Home Theater is exactly the same as the first post. I have tried playing with MADVR and nothing changes.

[flexkikr 5]

Go to ..\AppData\Roaming\Emby-Theater\config 

Open the directshowplayer.xml in notepad and change this line

<EnableCustomPresenter>true</EnableCustomPresenter> from true to false, after that reopen ET and it should be fine

Edited March 29, 2016 by flexkikr

[esp1818 6]

Go to ..Appdata/Roaming/MediaBrowser-Theater/Config

 

Open the System.xml in notepad and change this line

 

<UseCustomPresenter>true</UseCustomPresenter> from true to false, after that reopen MBT and it should be fine.

Thank you this worked.

 

I could find the setting in System.xml but I did find the setting in ..Appdata/Roaming/Emby-Theater/config/directshowplayer.xml

 

What does changing it to false do?

[flexkikr 5]

It uses the EVR instead of EVR+ as a default i suppose?

[AndyBak 17]

The <UseCustomPresenter> field doesn't appear in either file for me. Most confusing.

[Walter 10]

I have had this issue for a while. The quality is even worse on 420p content. http://www.screenshotcomparison.com/comparison/164734

[AndyBak 17]

I have had this issue for a while. The quality is even worse on 420p content. http://www.screenshotcomparison.com/comparison/164734

 

That looks like you may just be using EVR+ as the renderer which I believe doesn't do all the upscaling etc (hence the blockiness), switching to MadVR should resolve that. 

[flexkikr 5]

Go to ..\AppData\Roaming\Emby-Theater\config 

Open the directshowplayer.xml in notepad and change this line

<EnableCustomPresenter>true</EnableCustomPresenter> from true to false, after that reopen ET and it should be fine.

[flexkikr 5]

@@AndyBak

 

Not all of us here can embrace the MadVR so the only option that suits on my HTPC rig is the EVR..

[JohnnyM 40]

I think your suggestion for changing the EnableCustomPresenter to False looks like a winner to me.

 

I think my collection was affected was because it is all DVD's and most of the people using Theater have upgraded their current collections to BluRays and do not appear to have the problem. Thinking back, my video issue might have started when EVR+ came into play.

 

Thanks flexkikr

Johnny M

[flexkikr 5]

No worries at all! 

[Randomacts 5]

So the reason that madvr isn't the default is because of performance issues on some computers I assume.. or?

[Luke 42077]

yes exactly

[AndyBak 17]

I still can't resolve this one. When playing content through Emby Theatre using MadVR I'm still encountering jerkiness most noticeable on slow panning shots.

• Have completely uninstalled Emby Theatre and re-installed 
• Tried all combinations of settings within Emby MadVR config
• Checked directshowplayer.xml, <EnableCustomPresenter> already set to false

Same content plays perfectly through Emby for WMC.

 

Anything else I can check?

 

Thanks

[JohnnyM 40]

If the EnableCustomSwitch is set to false the Video settings page should look like this. Note: Nothing in Video Renderer

 

[AndyBak 17]

If the EnableCustomSwitch is set to false the Video settings page should look like this. Note: Nothing in Video Renderer

 

 

 

If I have <EnableCustomPresenter> set to false I don't get the above, I still see MadVR under Video renderer.

 

However...investigation has moved forward, I've just found out that this frame dropping or stuttering is only occurring when Emby is running at maximised full screen. If running in windowed mode I get a perfect picture. (Screen is a standard 1920 x 1080)

Edited April 6, 2016 by AndyBak