ffprobe.exe has stopped working

[SteveV 0]

Hi Guys,

 

Apologies if this has been covered before.  I did a quick search and came up empty.  Migrating from MB2 with a new MB3 install.  I see frequent ffprobe.exe crashes on the server with the following problem detail:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffprobe.exe
Application Version: 0.0.0.0
Application Timestamp: 52a5330f
Fault Module Name: ffprobe.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 52a5330f
Exception Code: c0000005
Exception Offset: 0076cf88
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

The server log shows the following exception:

2013-12-25 09:01:33.3086, Debug, ProviderManager, Running FFProbeAudioInfoProvider for \\MEDIA-SERVER\WMA Lossless\Counting Crows\This Desert Life\Counting Crows - High Life.wma

2013-12-25 09:01:33.3216, Debug, ProviderManager, Running FFProbeAudioInfoProvider for \\MEDIA-SERVER\WMA Lossless\Counting Crows\This Desert Life\Counting Crows - All My Friends.wma

2013-12-25 09:01:33.3396, Debug, MediaEncoder, C:\Users\svibert\AppData\Roaming\MediaBrowser-Server\ffmpeg\ffmpeg20131209\ffprobe.exe -i file:"\\MEDIA-SERVER\WMA Lossless\Counting Crows\This Desert Life\Counting Crows - High Life.wma" -threads 0 -v info -print_format json -show_streams -show_format

2013-12-25 09:01:33.3396, Debug, MediaEncoder, C:\Users\svibert\AppData\Roaming\MediaBrowser-Server\ffmpeg\ffmpeg20131209\ffprobe.exe -i file:"\\MEDIA-SERVER\WMA Lossless\Counting Crows\This Desert Life\Counting Crows - All My Friends.wma" -threads 0 -v info -print_format json -show_streams -show_format

2013-12-25 09:01:33.4396, Error, ProviderManager, FFProbeAudioInfoProvider failed refreshing Counting Crows - All My Friends \\MEDIA-SERVER\WMA Lossless\Counting Crows\This Desert Life\Counting Crows - All My Friends.wma

 Object reference not set to an instance of an object.

 System.NullReferenceException

    at MediaBrowser.Providers.MediaInfo.FFProbeAudioInfoProvider.Fetch(Audio audio, CancellationToken cancellationToken, MediaInfoResult data)

    at MediaBrowser.Providers.MediaInfo.FFProbeAudioInfoProvider.<FetchAsync>d__0.MoveNext()

 --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at MediaBrowser.Server.Implementations.Providers.ProviderManager.<FetchAsync>d__14.MoveNext()

 

2013-12-25 09:01:33.4396, Error, ProviderManager, FFProbeAudioInfoProvider failed refreshing Counting Crows - High Life \\MEDIA-SERVER\WMA Lossless\Counting Crows\This Desert Life\Counting Crows - High Life.wma

 Object reference not set to an instance of an object.

 System.NullReferenceException

    at MediaBrowser.Providers.MediaInfo.FFProbeAudioInfoProvider.Fetch(Audio audio, CancellationToken cancellationToken, MediaInfoResult data)

    at MediaBrowser.Providers.MediaInfo.FFProbeAudioInfoProvider.<FetchAsync>d__0.MoveNext()

 --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at MediaBrowser.Server.Implementations.Providers.ProviderManager.<FetchAsync>d__14.MoveNext()

 

Any ideas?

 

Thanks -- Steve

Edited December 25, 2013 by SteveV

[Luke 42077]

Unfortunately ffmpeg does not support WMA pro so for right now its not something we support

[SteveV 0]

Unfortunately ffmpeg does not support WMA pro so for right now its not something we support

 

That's too bad. I transcoded my .ape files to WMA lossless a while back because I was tired of the way Windows 7 x64 WMC handled (err, didn't handle) lossless formats other than WMA without third party encoder packs.  Any chance this might be supported in the near future?  And does this have an impact on the rest of the non-WMA media scan? 

 

Thanks -- Steve

[Luke 42077]

we rely on ffmpeg to for our media streaming. they're going to have to support it before we can.