Subtitles failed to download for a specific movie

[Nazgulled 11]

I have subtitles downloaded for all my movies but one particular movie does not download subtitles and it actually throws the following error:

 

  3/7/2016   SubtitleDownloadFailure Info Subtitles failed to download for Maze Runner: The Scorch Trials Provider: Open Subtitles Subtitle with Id 1954947569 was not found. Name: SubtitleDownload method response. Status: 410 [CRITICAL ERROR] Subtitle file 1954947569.gz for 6366265 was not found on hdd. Message: SubtitleDownload method response hold all expected values from server. MediaBrowser.Common.Extensions.ResourceNotFoundException at MediaBrowser.Providers.Subtitles.OpenSubtitleDownloader+d__1.MoveNext () <0x406f61c0 + 0x00d4b> in :0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x7f1515001860 + 0x00029> in :0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x7f1514fff840 + 0x000a7> in :0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x7f1514fff7c0 + 0x0006b> in :0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x7f1514fff770 + 0x0003a> in :0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x7f1514fffea0 + 0x00017> in :0 at MediaBrowser.Providers.Subtitles.SubtitleManager+d__18.MoveNext () <0x406f0ac0 + 0x0046e> in :0

 

 

Any idea why this is happening and how to fix it?

Edited March 7, 2016 by Nazgulled

[Luke 42083]

please provide the complete log file, thanks.

[Nazgulled 11]

please provide the complete log file, thanks.

I tried to look into the log files and none of them reported such error related to subtitles... So far it's not happening again. If it does, I'll see if I can get that complete log file right a way and get back to this thread.