Emby connect connection issue

[canada3 0]

I am able to connect to my server via https://publicIP:8920 and http://publicIP:8096 and do things just fine. However, I have shared my server with a friend and he is trying to connect via Emby connect and it says connection failure. Do I need to forward another port for that?

[Luke 42083]

Hi, please describe what they are doing and what exactly the error says. Thanks.

[canada3 0]

OK.

 

1. I cannot connect to my own server with the iOS app on a disparate network.
2. I can connect to it if I go to Emby.media and login that way, and it works
3. My friend tried to login through the emby.media site and he gets the following error (https://app.box.com/s/2lmyr1f44qf89yloaqgi0ztn9rhibrcy)

 

Thanks for your time and effort!

[Tur0k 148]

OK.

 

1. I cannot connect to my own server with the iOS app on a disparate network.
2. I can connect to it if I go to Emby.media and login that way, and it works
3. My friend tried to login through the emby.media site and he gets the following error (https://app.box.com/s/2lmyr1f44qf89yloaqgi0ztn9rhibrcy)

 

Thanks for your time and effort!

I am a pretty new user to emby too, but I am pretty handy with networking and server configuration.  I had trouble with the IOS app when I first got my Emby Server accessible from outside my local home network.  I performed the following:

1. on my home router, setup a DHCP IP address reservation for the computer that I have Emby server hosted on.  this ensures that within my network that computer will always get the same IP address

2. on my home router, setup a port forward rule for TCP connections on ports 8096 and 8920 to automatically be forwarded to the IP address I reserved for the emby server computer above.

3. on the computer that has ember server installed on it, setup a firewall rule to allow TCP connections on ports 8096 and 8920 from any sources IP address to pass through the computer's firewall.

 

the crux of my problem was two parts:

  a. I had hoped to only configured SSL encrypted TCP connections on port 8920 to pass through my Home router.  when doing this, I found that the Emby Connect service, IOS app, and Emby Theatre app would not connect to my emby server, even though I could navigate to https://<mydomain.com>:8920. 

     to resolve this: I ended up having to unblock and port forward unencrypted TCP connections on port 8096 to the DHCP reserved IP address that I configured for the computer that I have emby server installed on. 

  b. the second part of my problem was related to configuring my IOS app to connect to my emby server. 

     I found that I had to configure the server and port values as either:

       Server: https://<mydomain.com>

       Port: 8920

     or

       Server: http://<mydomain.com>

       Port: 8096

Let me know if you have questions about this. 

Edited February 16, 2016 by Tur0k