Emby Server Running Fine on Computer But Now Roku Won't Connect

[QwEmby 2]

Hi,

 

I've been using Emby, mostly without incident, for years. As of today, emby won't connect to my server. I've rebooted/reshared everything. Reinstalled emby on my both rokus (Roku 3 / direct ethernet and Roku Stick/Wi-Fi)

 

Today's log is attached.

 

Any suggestions?

server-63589137440.txt

[Luke 42083]

Hi, how are you trying to connect from Roku? does it discover your server or do you enter the address manually? Or are you using Emby Connect with the pin feature? Thanks.

[QwEmby 2]

I'm connecting through the Emby app on Roku. It discovers my server but will not connect. I've tried to enter the address manually...no joy. "cannot connect to server" error

[Luke 42083]

What address are you entering? is it the same address as the one displayed on the front page of the server dashboard?

[speechles 2055]

Have you rebooted the roku? If you have disregard.

 

For testing, can you try the app below?

https://my.roku.com/account/add?channel=EmbyBlueNeon

 

This app has its own registry space. It also has more error detection dialog prompts that will show up. If the blue neon app works, it is the corrupt registry space in the official roku app. The blue neon app has its own registry space because it uses my developer id. You can fix the problem by deleting all emby apps you have installed (the blue neon app can stay it has a different registry space). You must delete them all to have the registry space cleared. Once you do this reinstall all your emby apps again and they should work.

 

I see the ssdp request in your logs sent by the server, but your roku never replies to them. This is indicative of a problem.

 

Sent from my Nexus 7 using Tapatalk

[Luke 42083]

@@QwEmby, do you happen to have multiple emby roku channels installed, such as the public channel, the zip, and the private beta? if yes then try removing them all, then reinstalling the one you want. the apps are sharing the same storage space which might be causing the issue since roku only allows a small amount. thanks.

[QwEmby 2]

@@QwEmby, do you happen to have multiple emby roku channels installed, such as the public channel, the zip, and the private beta? if yes then try removing them all, then reinstalling the one you want. the apps are sharing the same storage space which might be causing the issue since roku only allows a small amount. thanks.

No, I just have one emby channel.

[QwEmby 2]

What address are you entering? is it the same address as the one displayed on the front page of the server dashboard?

yes, same one. Roku sees my server just won't connect

[Luke 42083]

yes, same one. Roku sees my server just won't connect

 

Ok. I would take a look at our wiki on connectivity:

 

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

 

It has some troubleshooting steps you can try out. Please let us know at what point in these tests that you get stuck because that will help us identify where the issue it. Thanks.

[QwEmby 2]

Resolved. Turned out it was an errant firewall setting screwing with things.