Server crashes

[split 6]

Hello. For a while now i have been experiencing random server crashes. Not sure exactly when it started, but i have been experiencing this for roughly the last 2-3 months now. Happens maybe once a week, twice at the most.

 

My setup has the Emby Server running on a windows server. Below is the entry from the event log, as well as attaching the Emby server logs from around that time - there is a definite correlation there.

 

From my best effort to analyze this, it seems like it might be related to a scheduled server restart, or possibly an issue at the time with writing to the disk subsystem? Not convinced in full by the latter.

I do have a server restart plugin-in enabled for Emby, which i think just came over from early versions. I am going to disable it now and monitor things going forward. Really just reaching out to see if anyone has experienced this issue. I have noticed other posts about server crashes, but the error is not based on the same component from what i can see.

 

Will feed back more depending on what i find after stopping the restart plug-in.

 

 

Windows Server log

Logged: 1/16/2016 3:45:04 AM

Faulting application name: MediaBrowser.ServerApplication.exe, version: 3.0.5785.0, time stamp: 0x568d7b4b

Faulting module name: VCOMP100.DLL, version: 10.0.40219.325, time stamp: 0x4df2e19a

Exception code: 0xc0000005

Fault offset: 0x00004572

Faulting process id: 0x1574

Faulting application start time: 0x01d14f710737efb9

Faulting application path: C:\Users\Administrator\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe

Faulting module path: C:\Windows\SYSTEM32\VCOMP100.DLL

Report Id: 6fa2dcf1-bc2d-11e5-80f0-681ca206feb4

Faulting package full name: 

Faulting package-relative application ID: 

 

 

 

Thanks for any information.

 

server-63588499201.txt

server-63588512704.txt

[Luke 42083]

Could be an error with the disk. Please provide complete log files and also please try removing all plugins and see if the issue persists. Thanks.

[plazma 13]

Interestingly ive had this happen once maybe a month or so back, since the latest public stable server update windows bso'ed 3 times in the last 24 hours.

 

im virtualising a windows 7 32bit vm which only runs emby and ms anti virus.

 

Has your issue got worse or stayed the same since the last update?

 

For me, just checked last memory dump and its virtualbox guest additions thats faulted... strange thing is the only thing thats been updated was emby server.

 

gona throw on vbox 5 and guest tools to see if it impacts my issue.

Edited January 18, 2016 by plazma

[split 6]

To answer your question, I would say it has stayed the same since the latest update.

 

However, things are looking good since i stopped the automatic server restart plugin. I need to give it a few more days because in the past i would sometimes see as much as 2wks between failures, but for the most part it was 3-4 days at the most.

 

 

Hope you have good luck.

 

Ill report back here if any new failures.

[Heuer 76]

Getting frequent server crashes here as well .

server-63589104000.txt

[Happy2Play 9783]

Getting frequent server crashes here as well .

What are you calling a crash?  Are you having an issue where the server is not starting back up after the Restart plugin tells the server to restart?  Maybe the stranded ffmpeg process.

 

2016-01-23 03:45:01.7023 Info MediaEncoder: Killing ffmpeg process

2016-01-23 03:45:01.7023 Error MediaEncoder: Error sending q command to process

2016-01-23 03:45:01.7023 Error MediaEncoder: Error in WaitForExit

2016-01-23 03:45:01.7023 Error MediaEncoder: Error killing process

[Heuer 76]

Yes, I think the issue is restart does not work so server is not running after attempting update. 

[Happy2Play 9783]

Yes, I think the issue is restart does not work so server is not running after attempting update. 

 

You maybe one of the unlucky ones that the server process hangs and prevent updates from processing correctly.  I had two servers that were that way and the just started updating properly over the last few releases.