Volume stuck at 0

[cptbstd 0]

Hi, strange issue. When opening a video or music (anything with sound) the volume slider is set at 0. using both firefox and IE I try to increase the volume the slider moves, actual sound does not increase. Tested with another user and the voume is set about 1/4 way and sound is being produced - volume can be increase and decreased.

I am currently on Version 3.0.5807.0 running on windows server 2012 r2. Is there a way to reset a users volume to "default" or can someone shed some light on a fix?

Edited January 14, 2016 by cptbstd

[Luke 42077]

Never seen that before. You could try clearing browsing data. More than likely i would think the audio is just not playable for whatever reason

[cptbstd 0]

cleared the browser cache in firefox and IE, still volume set at 0 when opening videos which do have audio. I log in as a different user and the video has audio. I log into a different computer with the user profile which is having issues - has the same issue, login as a different user on the different computer, audio works fine. So it's user related. Do any of the volume settings reside in a user profile on the server? Strangely I have tested Music on the troubled user profile and audio works. it's only on TV/movies/music videos.

[cptbstd 0]

found some more information on this.

right clicking on the video you can enable "show Controls"

then you can see on the underlaying controls:

it's muted. I have looked at HTML5 video controls, (https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox)

unmuting should work by ctrl+(arrow up). This doesn't work, is it locked?

[chef 3810]

Just a shot in the dark here, but there is an option in playback settings where you can set an integer for audio when which will change the volume. I believe it is set to 1 by default. It is "down mixing audio". Have you perhaps changed this setting?

 

Edit: never mind... I see you new post.. This is irrelevant.

Edited January 15, 2016 by chef

[cptbstd 0]

ok rolled back to Version 3.0.5786.0 and volume is working correctly again. So looks like there is an issue in Version 3.0.5807.0.

[Luke 42077]

Strange. Thanks for the info. I say strange because I merged the entire web client from beta to stable, so it's actually identical in both branches. But I'll give it another test.

[bdiddy 1]

Strange. Thanks for the info. I say strange because I merged the entire web client from beta to stable, so it's actually identical in both branches. But I'll give it another test.

 

Luke,

         This problem resurfaced with latest version:  Version 3.0.5818.0.  Audio works fine in Chrome.  IE 11 defaults to zero, moving the slider to the right doesn't help.

Edited January 25, 2016 by bdiddy

[Luke 42077]

in IE11 i'm not able to reproduce that, but i'll keep an eye out for it

[Spaniard1142 0]

I have the same issue... in both Microsoft Edge and IE11. No sound. in any video. I've tried switching users and clearing all my browser history. I guess I have to roll back to 3.0.5786.0 too!

[Happy2Play 9780]

I see the issue in IE11 stuck with no audio, but Edge, FF, and Chrome all launch with sound and are adjustable, scaled to whatever the master volumes is set to.  Does not adjust Windows volume.

[revengineer 142]

On Firefox, after selecting the volume, the circle of the volume slider always returns to zero. See attached screenshot.

[Happy2Play 9780]

Maybe because I am on Firefox 44.0 I don't see this issue.

[Luke 42077]

Can you do right click -> inpect, and check the console for errors? thanks.

[Spaniard1142 0]

Just checked and it doesn't give a error. Just no audio.

[Spaniard1142 0]

Just download the app on W10 (same PC) and the audio now works?  no Audio on Microsoft Edge and IE11 but it works with the app from the store!

[Luke 42077]

i wonder if it's incompatible audio being delivered to the browser

[bdiddy 1]

Luke,  this Version 3.0.5870.0, brought back audio to IE 11. 

[Luke 42077]

glad to hear it, although i would strongly suggest using a better browser to get the most out of the web app