Having a prob with AFTV box & on my Phone/Tab

[tsmarcus 2]

For some reason I have started having playback Issues on a Fire TV box & also my Galaxy S5 & Galaxy Pro 12 Tablet.

Thanks in advance, Tommy "TJ"

http://192.168.1.246:8096/videos/23c5eb4e03c69b9c013eecefa316e073/stream.ts?DeviceId=7b070263-9240-e0e6-9900-044703101988&MediaSourceId=23c5eb4e03c69b9c013eecefa316e073&VideoCodec=h264&AudioCodec=aac&VideoBitrate=27709197&AudioBitrate=320000&MaxAudioChannels=6&Level=41&Profile=high&PlaySessionId=0c38334139d74c9ca03334fc2d19e5ad&api_key=396261bc4b20427cb6ae6c5168bacad2&StartTimeTicks=0{"Protocol":"File","Id":"23c5eb4e03c69b9c013eecefa316e073","Path":"\\\\DISKSTATION\\TV DVD\\Game of Thrones\\Season 1\\S01E01 - E02","Type":"Default","Name":"DVD","RunTimeTicks":70079660000,"ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":false,"SupportsDirectPlay":true,"RequiresOpening":false,"RequiresClosing":false,"VideoType":"Dvd","MediaStreams":[],"PlayableStreamFileNames":[],"Formats":[],"RequiredHttpHeaders":{}}C:\Users\Media Center\AppData\Roaming\MediaBrowser-Server\ffmpeg\20151111\ffmpeg.exe -fflags +genpts -i file:"\\DISKSTATION\TV DVD\Game of Thrones\Season 1\S01E01 - E02" -sn -codec:v:0 libx264 -force_key_frames expr:gte(t,n_forced*5) -pix_fmt yuv420p -preset superfast -crf 23 -b:v 27709197 -vsync vfr -profile:v high -level 41 -map_metadata -1 -threads 0 -codec:a:0 aac -strict experimental -ac 6 -ab 320000 -af "aresample=async=1" -y "C:\Users\Media Center\AppData\Roaming\MediaBrowser-Server\transcoding-temp\a57595a80635421dfc2705798c6510e4.ts"ffmpeg version N-76598-g2905c51 Copyright (c) 2000-2015 the FFmpeg developers  built with gcc 5.2.0 (GCC)  configuration: --arch=x86_64 --target-os=mingw32 --cross-prefix=/home/mceuser/ffmpeg-windows-build-helpers/sandbox/mingw-w64-x86_64/bin/x86_64-w64-mingw32- --pkg-config=pkg-config --disable-w32threads --enable-gpl --enable-libsoxr --enable-fontconfig --enable-libass --enable-libutvideo --enable-libbluray --enable-iconv --enable-libtwolame --extra-cflags=-DLIBTWOLAME_STATIC --enable-libzvbi --enable-libcaca --enable-libmodplug --extra-libs=-lstdc++ --extra-libs=-lpng --enable-libvidstab --enable-libx265 --enable-decklink --extra-libs=-loleaut32 --enable-libx264 --enable-libxvid --enable-libmp3lame --enable-version3 --enable-zlib --enable-librtmp --enable-libvorbis --enable-libtheora --enable-libspeex --enable-libopenjpeg --enable-gnutls --enable-libgsm --enable-libfreetype --enable-libopus --enable-frei0r --enable-filter=frei0r --enable-libvo-aacenc --enable-bzlib --enable-libxavs --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libvo-amrwbenc --enable-libschroedinger --enable-libvpx --enable-libilbc --enable-libwavpack --enable-libwebp --enable-libgme --enable-dxva2 --enable-libdcadec --enable-avisynth --enable-gray --enable-libmfx --extra-libs=-lpsapi --extra-cflags= --enable-static --disable-shared --prefix=/home/mceuser/ffmpeg-windows-build-helpers/sandbox/mingw-w64-x86_64/x86_64-w64-mingw32 --enable-runtime-cpudetect  libavutil      55.  5.100 / 55.  5.100  libavcodec     57. 15.100 / 57. 15.100  libavformat    57. 14.100 / 57. 14.100  libavdevice    57.  0.100 / 57.  0.100  libavfilter     6. 15.100 /  6. 15.100  libswscale      4.  0.100 /  4.  0.100  libswresample   2.  0.101 /  2.  0.101  libpostproc    54.  0.100 / 54.  0.100file:\\DISKSTATION\TV DVD\Game of Thrones\Season 1\S01E01 - E02: Permission denied

[ebr 16185]

file:\\DISKSTATION\TV DVD\Game of Thrones\Season 1\S01E01 - E02: Permission denied

 

 

There is your reason...

[tsmarcus 2]

Thanks ebr!!! But why was Permission denied? I am able to play it on the Media Center but not on the android app or the web. This is just started to happen & it's hit & miss. Most DVD TV shows & DVDs play perfect but now its happening more. Also noticed when fetching TV on DVD episode info I'm not getting the correct metadata back. When I get back home I can Post the Large Server log files. Thanks in advance. TJ

server-63585228080.txt

Edited December 10, 2015 by tsmarcus

[bluemonkey07 590]

Maybe your media center has rights to access those folders/files but your emby server does not

[tsmarcus 2]

Thanks for the response Vidman, I did think of that also. But when I open the folder on my Laptops I am able to play the Video_TS file with no problem.

[Raff 51]

Just a SWAG, but what user owns the files? What user/log-in do you use on your media center and laptop? What user was used to install Emby?

 

Since it is happening more now - what did you change?

[ebr 16185]

Thanks for the response Vidman, I did think of that also. But when I open the folder on my Laptops I am able to play the Video_TS file with no problem.

 

Is the Emby server running on your laptop...?

 

If it is running as a service see: Unable to access media when running server as a service

[tsmarcus 2]

Thanks ebr & Raff, Sorry for the late response, was out on a family craziness....

The EMBY Server is running on a dedicated core i7 HP desktop HTPC that is only used by me & the laptop has the MC Emby app.

The only thing that has changed was 2 Synology DSM updates & a few Emby updates.

I do 90% of my watching throu Media Center with Emby, but the kid uses AFT & the Android App. 

the kid was the one that told me she could not watch a movie at college then I went to play the same dvd movie & it would not play. 

 

I'm just wondering if I should blow out the install & start over with a fresh install of EMBY 3.0.5781.5

 

was unable to play GoT throu the web interface see Log File

transcode-24f06698-9292-48bd-86bb-8d99b9895b51.txt

Edited December 15, 2015 by tsmarcus

[ebr 16185]

Thanks for the response Vidman, I did think of that also. But when I open the folder on my Laptops I am able to play the Video_TS file with no problem.

 

Okay, if the server is not running on your laptop, then this doesn't tell us anything.

 

Based on the error above, the problem is the server (user running the server process) does not have access to that location.

[Raff 51]

Tis the season for family craziness!

 

Do you still have your server log from that time? I saw a Dalvik request for GoT and the ever helpful "FFMpeg exited with code 1"

 

@@ebr - if the server was having problems with the location, wouldn't CoverArt fail when treating the images on the same path? I am more inclined to think it a client permission problem rather than a server permission problem, especially if these are direct play. I have never used (so never looked at) the various Android offerings to know what is and isn't supported by them. I vaguely recall something about VLC, which does support the format, so I figure that could be the problem.

 

@@tsmarcus - let's see if I get this right:

- The server is running on a dedicated Win box, the laptop is running Media Center with the Emby plug-in and can play files.

- The files are on a Synology NAS

- None of the Android apps (mobile app or FireTV) work. Is that everything? No TV, no movies, no music?

- Web client failed. What/where were you using the client from?

[ebr 16185]

@@ebr - if the server was having problems with the location, wouldn't CoverArt fail when treating the images on the same path? I am more inclined to think it a client permission problem rather than a server permission problem, especially if these are direct play. I have never used (so never looked at) the various Android offerings to know what is and isn't supported by them. I vaguely recall something about VLC, which does support the format, so I figure that could be the problem.

 

 

See post #2.  FFmpeg was denied access to the file location.

[Raff 51]

See post #2.  FFmpeg was denied access to the file location.

Nvm - I think this is a terminology issue. You meant the file, not the path, was not allowed. The file path (the "location" in my mind) is completely available to the server - since Cover Art does its thing just fine:

 

2015-12-09 17:19:40.9796 Debug CoverArt: CoverArt will treat \\DISKSTATION\TV DVD\Game of Thrones\Season 1\S01E01 - E02-thumb.jpg

2015-12-09 17:19:40.9796 Debug CoverArt: CoverArt using profile default for Winter Is Coming, The Kingsroad

2015-12-09 17:19:40.9952 Debug CoverArt: CoverArt using frame type Episode from image set TV for Winter Is Coming, The Kingsroad

 

*IF* Media Center can connect to Emby and stream the file (based on Post #3, maybe I misunderstood and it was MC going directly to the share) then the question is - why did it work and the other clients failed?

 

Actually, that is no longer my question now that you made me actually think about it! There is something different about the actual video file, likely owned by a different account or it was assigned different permissions when transferred to the NAS. This should be easy to determine with a quick check of its properties and if @@tsmarcus changed the way the files were created/transferred it would explain the increasing number of files with issues.

[tsmarcus 2]

 

Tis the season for family craziness!

 

Do you still have your server log from that time? I saw a Dalvik request for GoT and the ever helpful "FFMpeg exited with code 1"

 

I only have the logs from 12/12 to 12/15

 

@@ebr - if the server was having problems with the location, wouldn't CoverArt fail when treating the images on the same path? I am more inclined to think it a client permission problem rather than a server permission problem, especially if these are direct play. I have never used (so never looked at) the various Android offerings to know what is and isn't supported by them. I vaguely recall something about VLC, which does support the format, so I figure that could be the problem.

 

@@tsmarcus - let's see if I get this right:

- The server is running on a dedicated Win box, the laptop is running Media Center with the Emby plug-in and can play files.

- The files are on a Synology NAS

- None of the Android apps (mobile app or FireTV) work. Is that everything? No TV, no movies, no music?

- Web client failed. What/where were you using the client from?

 

Yes, I have a Synology 1812+ NAS with 32TB of storage with all my BluRay, DVD, MKV Movies, TS DVD, MKV TV episodes & Music.

I am able to play all MKV Movies & MKV TV episodes on all apps & both Media Centers. TV DVD & DVD Movies will play perfectly on both MC with Emby

but is hit & miss on the AFT & the Android apps. On the DVD movies/TV that don't play, I do hit the play icon I get the EMBY rotating icon for 3 to 6 sec then will get the message unable to play, please try again later.

The Web Client fails on both the MC & the laptop.

 

@@ebr See post #2.  FFmpeg was denied access to the file location.

can you explain how/where I can go to fix this? Could it be in the LAV filter settings? Racking my brain trying to fig out why some are denied & some play when everything is in the same location. 

 

 I do get all the Backdrops, IMDB info etc.

 

 @@Raff & @@ebr Thanks for the help & response!!

Edited December 15, 2015 by tsmarcus

[tsmarcus 2]

 

Nvm - I think this is a terminology issue. You meant the file, not the path, was not allowed. The file path (the "location" in my mind) is completely available to the server - since Cover Art does its thing just fine:

 

2015-12-09 17:19:40.9796 Debug CoverArt: CoverArt will treat \\DISKSTATION\TV DVD\Game of Thrones\Season 1\S01E01 - E02-thumb.jpg

2015-12-09 17:19:40.9796 Debug CoverArt: CoverArt using profile default for Winter Is Coming, The Kingsroad

2015-12-09 17:19:40.9952 Debug CoverArt: CoverArt using frame type Episode from image set TV for Winter Is Coming, The Kingsroad

 

*IF* Media Center can connect to Emby and stream the file (based on Post #3, maybe I misunderstood and it was MC going directly to the share) then the question is - why did it work and the other clients failed?

 

Actually, that is no longer my question now that you made me actually think about it! There is something different about the actual video file, likely owned by a different account or it was assigned different permissions when transferred to the NAS. This should be easy to determine with a quick check of its properties and if @@tsmarcus changed the way the files were created/transferred it would explain the increasing number of files with issues.

 

All my DVD & BluRays are ripped with Any DVD, they are done on the Main Media Center HTPC. I have never messed with permissions. Just looking at a few of the dvd movies/TV that play on everything & also look at the ones that  

don't play on the apps. There is no difference

[tsmarcus 2]

Was looking at some different DVD Movies & DVD TV security permissions. The VIDEO_TS VOB files all have read & execute ticked

Allowed. Do you think the LAV Filters/LAV Splitter could be the problem? I have LAV 0.062.0 installed

 

Thanks again for all the help

[Raff 51]

I have not heard about LAV, so no idea. Is it installed on the stuff that works, or the stuff that doesn't?

 

As for the permissions, is read set for "Everyone" (at least 744 via chmod)?

[ebr 16185]

No, ffmpeg was the process that was denied access.

[tsmarcus 2]

I have not heard about LAV, so no idea. Is it installed on the stuff that works, or the stuff that doesn't?

 

As for the permissions, is read set for "Everyone" (at least 744 via chmod)?

Thanks @@Raff

Lav A/V filters & Lav Splitter (Open-Source DirectShow Media Splitter and Decoders)for MKV Playback. It is just installed in the HTPC, the more I think about it LAV would not have anything to do with the Tablet/Phone/Amazon Fire TV Box.

 

Yes permission is set for Everyone.

Edited December 19, 2015 by tsmarcus

[tsmarcus 2]

No, ffmpeg was the process that was denied access.

Thanks @@ebr, this is a head scratcher for me. I was going throu DVD TV & the newest American Horror Show (Season 4) plays perfectly on the phone & Tablet. It was ripped 3 weeks ago. Feel like I'm beating a dead horse. Thanks again for your time

Edited December 19, 2015 by tsmarcus