Movies Won't Play Outside Home Network

[rsaxman 0]

Recently, movies will not play outside my home network. I can view my entire library, but when it comes to actually playing a video, I just get a spinning circle of death. Eventually I get a video error. My router is set to forward port 8096 as always. Any help would be appreciated.

log.txt

Edited December 5, 2015 by rsaxman

[Luke 42083]

Hi there,

For media playback issues please see how to report a problem so that we can best help you. Thanks.

[rsaxman 0]

uploaded the log.

[thisguy2626 3]

I'm having the same issue since the latest update I think.

server-63584863260.txt

[Luke 42083]

I'm having the same issue since the latest update I think.

 

that log looks fine.

[rsaxman 0]

Do you mean my log looks fine, or thisguy's?

[rsaxman 0]

I still continue to have issues. Playback is not consistent, usually movies will not play outside the network at all. When they do, I have to drop the rez to 240. The problem is the same across platforms, web API, iphone (with 4G), MBT. iphone returns a error playing video.  I have a 75/10 internet plan and my ports are forwarded. This is a more recent development, I used to be able to watch my library from my phone or anywhere with an internet connection. any help would be greatly appreciated. 

server.txt

transcode.txt

[rsaxman 0]

as an update, I have taken the router out of the system and connected the server straight to the modem. The problem still persists. is it possible that this is a comcast thing? is there a setting in the new software that i have missed?

[colejack 30]

as an update, I have taken the router out of the system and connected the server straight to the modem. The problem still persists. is it possible that this is a comcast thing? is there a setting in the new software that i have missed?

 

What is your download/upload speed?

[rsaxman 0]

75/10

[colejack 30]

Have you tested your speeds? Sometimes you're not getting what you're supposed to. Although in this case I doubt its your WAN speed. But you never know.

 

What are the specs of your server? Processor, RAM, etc? What about media format? Are they very high bitrate?

 

Are you able to view the processes on the server while trying to play remotely? Check and see if the ffmpeg process starts like it should.

 

 

P.S.

I'm no expert on Emby, I'm more of a server hardware/software configuration and implementation in general guy. Just trying some basic troubleshooting here.

[rsaxman 0]

It appears that the ffmpeg process is not starting

[rsaxman 0]

so i noticed that the Emby service was stopped. I got an error message when I tried to start it. i assume this is not right? pic of error message attached 

[rsaxman 0]

After further trouble shooting, it does appear that this is a ffmpeg problem. I install Emby server on a different computer and added a file to the library. I was immediately able to access and play it from my iPhone. The ffmpeg process on that computer also immediately started. I tried to manually install ffmpeg on the server computer which appeared to be successful, but the process does not start when I try to play a movie and of course the movie never plays. I don't know enough about the ffmpeg process to troubleshoot any further