Emby works on webbrowser but cannot connect via app?

[keneighteen 1]

I'm new to this

 

I downloaded emby and set up a server

 

I can get my movies to play on my computer (where the files are located) via browser

 

But when I go on the android app - I sign in, I can see my server listed, but I get a "connection failure" and it says it's unable to connect, please ensure that it is running.

 

I really have no idea what I'm doing, I just want to watch movies on my phone and other computers without having to physically transfer the files over. What do I do now?

Edited December 3, 2015 by keneighteen

[Luke 42077]

Hi, and welcome. You might want to take a look at our wiki which goes over some common troubleshooting steps:

 

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

 

I would try going through those. Depending on how far you get that will help determine where the issue is. You might also consider trying the beta version of the mobile app, which was just updated today:

 

http://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

[BrettM 7]

I had the same issue after checking everything I found it was my virus protection blocking the server from starting on the PC once I added Emby to the exception list I have had no more issues..

[keneighteen 1]

Hi, and welcome. You might want to take a look at our wiki which goes over some common troubleshooting steps:

 

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

 

I would try going through those. Depending on how far you get that will help determine where the issue is. You might also consider trying the beta version of the mobile app, which was just updated today:

 

http://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

Hey I appreciate the reply

 

I'm trying the internal connection troubleshoot

 

Going to http://localhost:8096 or http://192.168.1.15:8096 works on the browser on my computer but not on my phone's browser (also on Wifi)

 

I also have a remote address on my dashboard and it doesnt work on my computer's browser. Not sure if that means anything.

 

Also, I dont have windows firewall on.

Edited December 3, 2015 by keneighteen

[keneighteen 1]

I had the same issue after checking everything I found it was my virus protection blocking the server from starting on the PC once I added Emby to the exception list I have had no more issues..

I dont have any antivirus running, including the windows firewall. I wonder if my router has a firewall that I need to change?

[keneighteen 1]

Turned off the server, turned it on again the next day and saw that the local and remote access IP addresses changed. Decided to try again on the app and it magically worked. Not sure what I did but it's fixed now. Thanks

Edited December 4, 2015 by keneighteen

[Luke 42077]

Well done